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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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It's not worth the 39.99 if I can't use it on the sales. If the shoe is on sale for 10 bc I'm a member I have to pay the full 39.99... no fair
You don't answer your phone and the online chat doesn't work! Horrible! Scam company!
I'm not for or against a shoe subscription. However, if you forget to cancel, you will not get a refund. You are forced to spend the money. Even if it's one day, you're stuck another month. The quality was good, but the canceling, not so much.
Hello Keisha,
Thanks for writing a review regarding how the VIP Membership works! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The representative went fine beyond their duties gave me excellent customer service. Five stars
Hello Lu,
Thank you so much for sharing your experience with JustFab! Our goal is 100% member satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Stay fabulous!
Best,
Dean
I've ordered about 6 boots or shoes from Just Fab and I have been very pleased with the quality as well as the service! A pair of boots that I ordered were too small and the process to return and exchange the boots were so simple and fast! I have no complaints! I especially appreciate the option to skip any amount of months if I'm not ready to buy any shoes or products for the month! I appreciate not being forced into purchasing if my finances don't allow me to(especially during the pandemic).
Hello Lanese,
We're delighted to know that you had a great experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words. Have a great day!
Best,
Dean
I never received 1 pair of shoes from my purchase and I was told I did. Customer Service is very bad. I didn't get my full refund on my 2 orders. I will be canceling my whole account.
Hello Danelle,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
They offered a $10 pair of shoes and then somehow billed me $40 a month saying I had signed up for it, which I never did. I didnt find out about it until months later.
Hello Eva,
We sincerely appreciate the feedback you shared! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
AWFUL! It was so bad I really hate to relive it. I paid for first pair and membership. Weeks later told unavailable even though they were when purchased. I had to pay more to buy second pair as I had cancelled membership and was no longer subject to membership prices. AGAIN they told me unavailable. Finally after ordering third option it took 2 months to arrive. Quality was so poor I gave them away
Hello Bobbie,
Thank you for writing a review! We are sorry for the negative experience you have encountered. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Uncomfortable, use to love there boots now cheaoer made and cost more just canceled my account, cant even get into account keeps locking me out
Hello Janet,
Thank you for writing a review! We are sorry to hear if you're uncomfortable with your boots! We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I received all of my items(about 5) on time and in cool condition. The products we're high-quality and fit well. Very satisfied with my purchase.
The wedges are the most comfortable I have ever had. It's like walking on a cloud.
It took a month for my items to come and I'm still missing a package after I use the credit that's back in my account I'm not using your company again
Hello Latosha,
Thank you for writing a review! We are sorry to hear if your order was missing. We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
They knew the customers won't read the whole term before joining the membership. They attract you by those beautiful shoes and extremely low prices. But you have to pay for the low quality of those shoes (mine feels like stepping on cardboard) and the secretly charged $39.95 VIP membership per month!
They even try to make the cancellation process as complicated as possible. They provide chatting bot but don't allow cancellation service to be done without a call. When I called the service, the lady spent 5 minutes stopping me from canceling the membership although I've told her how frustrated I was about the charge. They are smart in using the costumer's logic to create a scam in a legal way.
Hello Evonne,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I really wanted to love this site. I have been a member for several years now and purchased several pairs of boots and sandals. No matter what adjustment I make, they never seem to fit. The materials are also very plasticy and never seem to break in, so they aren't very comfortable. I do like, that if you forget to "skip" a month, every six months they will forgive the $40. Otherwise, if you can't be consistent, this subscription can become very expensive and you can find better fit and quality elsewhere.
Hello Risa,
Thank you for writing a review! We are sorry to hear if you're unhappy with the quality of our products. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Shipping with Pitney Bowes is horrible! Said it was shipped on July 8,2020. Expected delivery date was July 14th. Now it's July 23 and no updated tracking or package in sight! Though I've been a customer for years I cannot put up with this lousy shipped and not knowing if I'll even get my package. Should have stuck with proven shippers like ups, Fed ex and usps! Now you are losing a once loyal customer!
Hello Bernice,
Thank you for sharing your feedback regarding our shipping partner! We are sorry for any inconvenience this may have caused. We will contact you within 48 hours for further assistance.
Best,
Nelle
. Didn't clearly understand they would keep charging my card each month and then when I call to cancel, they tell me their computers are down and I HAVE TO CALL BACK.
I'm sorry. Your system sucks and that's my fault why? Should have been offered a refund.
Clothes were horribly made, didn't fit properly, and were made with cheap material. Not good.
Can I give you 0 out of 5 stars?
Hello Bethany,
Thank you for writing a review! We are sorry for the negative experience you have encountered. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
I don't want to give even in 1 star of this website, it's scam. I bought 1st shoes was $16 after that 2 weeks they charge me $39.95 with no reason, I try asking for my refund, they said not eligible for refund, stupid!
Hello Sovannkhouch,
We sincerely appreciate the feedback you shared. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
The bag is great went on a weekend with my son and everything fit in this bag
Hello Tracey,
Thanks for the great review! We are delighted that you enjoyed our bag! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Dean
They're very sneaky with how they do things. I ordered a pair of shoes for my bfs mother for Mother's Day, not knowing that I'll be charged monthly. I learned my lesson and decided to skip the month when I decided to purchase something else. It's all in American prices. But I'm on the Canadian site? Which makes ZERO sense. And I checked today and THEY CHARGED MY ACCOUNT after I had said skip this month. I'm sick of this website stealing money I don't have. I'm very disappointed. During this pandemic and they're still stealing money that I need cause I bought 1 pair of shoes. Big mistake. Everytime I call customer service, I have to wait an hour to even get in touch with someone. I will NEVER order from here again once I cancel my account. Even when you get charged. You can use your points. The points (the $39.95USD) ($55.95CAD) they charge to your account you cannot use to purchase something, it takes money off your bill and you still have to pay with your credit card or debit. NO DONT BUY FROM THIS SITE.
Hello Caitlin,
Thank you for sharing your feedback regarding our VIP Membership program works. We deeply value your business with us. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kateria,
Thanks for writing a review! We are sorry to hear if you disliked our member credit usage policies. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle