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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I want told that my order was on hold because of covi 19. And they were going to charge my credit card again. Just shame. If something happen I expect the company will informed the customers the policy why they are not getting there purchase on time. And they will be charge
The shoes didn't provide any support under the bridge. They felt very flimsy, especially for booths!
Hello D'Nae,
Thank you for writing a review! We are sorry to hear if you ran into some quality issues. We value your feedback. In the meantime, our Member Services team will be in touch within 24-48 hours to assist you further.
Best,
Nelle
I asked to cancel my account and they did not and recharged me the 40.00 that I didn't have and would not refund me
Hello Deborah,
Thank you for writing a review! We are sorry to hear if you are unhappy with our services. We sincerely value your business. Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
My roommate turned me onto this fashion shopping site. I am so happy that she did tell me about it as it not only has many wide withe shoes and boots, but everything is affordable!
Hello Jan,
Wow! Thank you for sharing your great shopping experience with JustFab! We are happy to know that you are satisfied with our products and services! We always make sure to make beautiful and quality items at a very affordable price just for you!
Best,
Nelle
Justfab is one of the most trust sites... quick shipping time. And their products are true to size.
Hello Desiree,
Thank you for sharing your wonderful shopping experience with us! We love to hear that your order fits well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
As a broke 19 year old girl, this site really screwed me over! I had purchased a pair of sandals NOT KNOWING that I would be charged a monthly fee of $39.99. You guys are very sneaky. Would not recommend buying their products to anyone. And when I tried to cancel my monthly subscription on the phone with a person that works there, he was no help at all. Very disappointed overall.
Hello Tricia,
We are sorry to hear that you are not pleased with how our VIP program work and that you are not pleased with our Member Service. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
This company has been debiting my bank account since Nov 2019 for $39.95
I called them today to asked them to reverse these charges and they declined.
I have reported this company to the Better Business Bureau as well as the Federal Trade
Commission. You can't get away robbing people. Horrible way to do business.
Hello Janethe,
Thank you for writing a review! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I ordered items from justfab on 5/12. They show items as shipped but when contacting FedEx, items have not arrived at fedex for shipping. Did an online chat with "customer service and the agent keeps sending the same answer to me! I trust FedEx in this regard as I have ordered other items from other stored on the same day and the are being delivered or have been delivered! They are using the pandemic as an out for horrible service and substandard assistance! I find this disgusting and dishonest!
Hello Colette,
Thank you for bringing this to our attention! We are sincerely sorry for the negative experience you have encountered. We value your feedback! Our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
Justfab is overall a scam. Yes you receive the product ordered, and yes it looks like the image but you are charged a monthly fee ($40/month) which turns to store credit. They often run sales, like 50% off everything but don't be fooled, you can NOT use the store credit to purchase anything on sale or promotion. You are forced to pay full price. You are always charged minimum $5 shipping and if you need to return something, it's automatically store credit. No refund. To apply the store credit, in my experience, you have to call customer service and ask them to apply the credit. In addition to all of this, the quality of the items is definitely on the lower side. Overall, just a big money grab. Watch your account carefully and proceed with caution.
This £35 subscription monthly fee is a joke. It all seems good when you get some really reasonable initial purchase for some very poor quality shoes. After that the prices are hiked up so the. £35 credit goes nowhere. AVOID THESE SCAMMERS AT ALL COST
Hello Jon,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I've been a member of JustFab for years. I have gotten a bunch of pretty sturdy shoes from them, and have recommended them to family and friends. I loved how you could skip months when you couldn't afford it (which was pretty often with me!), but if you forgot, at least you could go get a pair of shoes for like $5 (since you already paid $35 and that credit would apply to your purchase).
Well apparently they changed those rules. All of a sudden, they don't even give you the option to use your credits. During quarantine, I stupidly forgot to cancel 2 months in a row. I figured well, I already paid for it, I'll get myself a couple of pairs of sandals. I put a few in my cart- the total is $60. I already paid them $70 for two months of "credits." So basically they're asking me to pay $130 for 2 pairs of cheap sandals. I contacted their customer service and they said that the credits are now only good for "full price" items. That's funny, because isn't the point of a "VIP membership" that all of their shoes are discounted? Soooo... my credits are literally good for nothing.
I immediately cancelled my membership. They took $70 from me during a time where everyone has lost their jobs and they won't even allow me to apply those credits towards a pair of $30 sandals. I am so livid and so so disappointed. Keep my money. You obviously need it!
Hello Brittne,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
I really like the products even though often the things I like sell out in my size very quickly. They have a great return policy which is great for online ordering. The only issue I think could be better is I never get reminder emails that I need to make a purchase, I get one after my credit goes thru. I'm very busy and can never remember what day I need to make a purchase by so I almost always miss the deadline.
Hello Jennie,
Thank you for writing a review! Glad to hear that you like the products we have on our website! Apologies for any inconvenience. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
JustFab is a wonderful company. I love their products and am always getting compliments on my boots. If something doesn't fit correctly, there's no issues with a return or exchange.
Hello Julie,
Wow! Thank you! We love to hear that you admire our products and services. Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Shoes are made of cheap poor quality materials. Strap tore off when I first put it on. Also, one shoe was bigger than the other. It is also impossible to cancel your account and they won't refund your monthly fee, they make you buy another pair of crappy shoes. Took almost two months to get account canceled.
Hello Kelly,
Thank you for bringing this to our attention! Our sincere apologies for any inconvenience this had caused you. We value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
The math at checkout is terrible
Example: I got charged 39.95 and tried to buy 2 pairs of shoes for $15 each and it says I owe $37 when I checkout NOW HOW DOES THAT WORK 15+15=30 they charged me 39.95 HOW DO I OWE THEM MONEY? Soooo unhappy
Hello Kiley,
Thank you for writing a review! We sincerely apologize for any inconvenience this may have caused you. We value your feedback, so our Member Services team will be contacting you shortly to assist you further.
Best,
Nelle
I absolutely love JustFab and I get so excited to place my order every month! It's great to have new options and accessories to style outfits differently. The items are great quality and they always keep up to date with the latest trends. I highly recommend joining JustFab!
Hello Kayla,
Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. We appreciate your wonderful feedback! Have a great day!
Best,
Nelle
Hello Stacy,
Wow! We love to hear that our swimsuits fit your daughter well and she loves them! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
I have on more than one occasion tried to cancel subscription, however, money continues to be deducted from my card.
Hello Justine,
Thank you for writing a review! We are sorry to hear if you are thinking of canceling your account. We deeply value your business with us, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I purchased the shoe for a specific event. The shoe arrive, visually - gorgeous, fit - NOT SO MUCH! I couldn't wear the shoe nor did I have time to find an alternative. I ended up gifting the shoe to someone else.
Hello Melody,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I think the prices is right but the shoe are not as well constructed as is like.
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Hello Tammy,
We sincerely appreciate the feedback you shared regarding your order. Your feedback is helpful for us to hear. Our Member Services team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Nelle