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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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1st order came box was empty called comp. And told them. They sent me the wrong pair of boots, said they would refund them, never sent me a label, witch they said was going to be in my email. So, I'm stuck with an ugly pair of boots that I paid for. I called customer service a few times all a lie. I will never deal with this outfit JustFab and the other one, all the same co.
Boots came quickly, fit well, look goo, overall very happy
Hello Katrina,
Wow! Glad to hear that your boots were delivered on time! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Make one purchase and they this company just take 40$ a month out of my account for something I never signed up for so feel that its rather bull$#*! and they should probably look at how they do things cause ots not right at all
Hello Tracey,
We appreciate you bringing this to our attention and we are sorry to hear that you are not pleased with how our VIP program work. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad
I have been using JustFab for about a year now... I cannot get over their amazing shoes! I have at least 15 pairs of their shoes
Hello Lyndia,
Incredible! Thank you for continuously doing business with JustFab! We are happy to hear that you love your shoes! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. Have a wonderful day!
Best,
Nelle
This company charged my card for 4 months after I canceled my plan. This was after they charged me for the most expensive package that I never agreed to.
Hello Meagan,
We appreciate the feedback you shared! We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
I placed my order in March received my order in on April 28.
Hello Melinda,
Thank you for bringing this to our attention! We are sorry to hear if you ran into some shipping issues. We value your feedback, so our Member Services team will be contacting you shortly for further assistance.
Best,
Nelle
I have been a member for about a year or so now. I love the styles they carry and it is always fun to shop around. If something isn't for me, I am able to return/exchange with no issues
Hello Monzy,
Wow! Thank you for sharing your wonderful experience with us! We always strive to provide the best styles for members like you! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members.
Best,
Nelle
Love ordering. Great products and fast shipping. The shoes are fashionable and I always get comments on them.
You can not check out using the money that has already been collected monthly. I hAve tried to cancel my account several times only to be reminded that i have money still in my credits. Its a pain in the butt. I look back at my transactions and they have used my credit card to pay for transaction I thought were being taken from the $39 you collect monthly from me.
Hello Kelly,
Thank you for sharing your feedback regarding your experience in checking out. We value your business with us, so our Member Services team will get in touch shortly to assist you further.
Best,
Nelle
I ordered a pair of wedge sandals and an incredibly cute blue tote bag. They both met all my expectations, and I just love getting just fab gifts in the mail (for myself!)
Hello Annie,
Glad to hear that you like our styles! We strive to provide stylish, affordable, and high-quality products for our members like you! Thank you for choosing us!
Best,
Nelle
I am never disappointed when I order something! Everything is great quality, comes in a timely manner, and there's always sales!
Hello Jordan,
Wonderful feedback! We are grateful to have members like you who keep on admiring the quality of our products and the services we provided. We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Don't like that they charged me and wouldn't give me cash back only a "credit". So I lost out on about $60 because I didn't know that if I bought from there it was like a subscription. The lady I talked to was nice but she kept insisting that I keep my subscription. This wasn't recent, this was maybe 6 months ago.
Have a hard time with your sizing have ended up go all pants away
Hello Jennifer,
Thank you for writing a review! We are sorry to hear if you have a hard time with our sizing! Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Grabbed me a great pair of boots. JustFab has great quilty products that are reasonably priced.
Hello Heather,
JustFab promises to provide high-quality products for our members like you! Thank you for the wonderful feedback! We always try to keep our pricing as reasonable as we can for our dear members!
Best,
Nelle
They automatically enroll you into a monthly session while hiding that information in the fine print. The shoes are also terrible quality.
Hello Julia,
We appreciate the feedback you shared! We are sorry to hear if you disliked the VIP Membership works. We value your business with JustFab. Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Was having a hard time with the site this time. It was skipping and wouldn't move fast and it took three times to update my address. But overall normally never have problems
Hello Julia,
Thank you for writing a review! We're sorry for the experience you've encountered on our website! We value you as a member, so our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Quick delivery, great prices, Excellent customer service!
Hello Leeann,
Awesome! Thank you! Thank you for showing us some love! Rest assured we will continuously create unique designs, highest quality, and affordable products to choose from. It is also great to hear that you received your order on time.
Best,
Nelle
The shows that I got weren't my size. I then emailed them to exchange the boots or if I could get a refund. They took a long time to respond back. They ended up sending the same size boots back.
Hello Karina,
We are sorry to hear if you are dissatisfied with our products and services! Thank you for bringing this concern to our attention! Our Member Services team will get in touch within 48 hours for further assistance.
Best,
Nelle
Purchased many items & have been really satisfied, but when I need to return an item I've not encountered any problems at all
Hello Judy,
We are happy to hear that you've been satisfied with our products and services! Your positive feedback is such a great inspiration for us to continue to work hard in providing the best service and the best products to our dear members. Thanks for sharing your great feedback!
Best,
Nelle
I purchased two pairs of boots in my normal size but one pair fit perfectly and the other was small. I had no issues exchanging sizes and they came quickly. Very cute boots. Very happy with experience.
Hello Kristen,
Wow! Thank you for sharing your great experience with JustFab! We are happy to hear that your shoes fit well! We aim to provide you with products that are not just best in style but with great fit and quality.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Elizabeth,
We appreciate you bringing this to our attention and we are sorry to hear about the negative experience you had with your order and with our customer service. We value you as a customer and want to make things right! Our Member Services team will email you within 48 hours.
Best,
Chad