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JustFab

2.8

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From the business

Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.


justfab.com
Founded in 2010
El Segundo, CA
+229
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JustFab Reviews Summary

JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.

This summary is generated by AI, based on text from customer reviews

service
482
value
498
shipping
500
returns
338
quality
479
This company does not typically respond to reviews

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Texas
1 review
0 helpful votes
Follow Morgan P.
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Shoes run really small
December 1, 2020

I got my boots and heels a full size up and there still to little. There tight and very uncomfortable.

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Morgan,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

New York
1 review
0 helpful votes
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Boots
December 1, 2020

You guys suck you take money out of bank accounts with no approval i ask for my subscription to be canceled n get bribed

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Nichols,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.

Best,
Nelle

Arizona
1 review
0 helpful votes
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Love my shoes
December 1, 2020

I ordered some white tennis shoes & I love them! They're comfortable & I get lots of compliments on them.

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Jane,

Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in service and style just for you!

Best,
Nelle

Washington
2 reviews
0 helpful votes
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Value Boots
December 1, 2020

The Items were received on a timely basis. The quality of the boots are exceptional. The price was too good to pass up so I purchased 3 pair. Great site.

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Colleen,

Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

North Carolina
1 review
0 helpful votes
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Boots
December 1, 2020

Love my boots! Will be getting more! Best place to buy my shoes!

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Amy,

Thank you for the positive feedback! We are happy to know that you love all our products.

Best,
Nelle

Minnesota
1 review
0 helpful votes
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Simple :)
December 1, 2020

It had plenty to pick from and sale was easy to understand! No hidden fees or extras that weren't part of a normal. Just over all happy and a bit surprised as to the quality of the products!

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Ranell,

We are delighted to hear that you had a great shopping experience with us! We always make sure to give you a seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

California
2 reviews
0 helpful votes
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Love, love LOVE my boots!
December 1, 2020

I must saþy i was a little hesitant to join the VIP with this company because i KNEW I would forget to pause my acct. But I have been very happy with the does and boots i have been forced to buy, lol! I just got a new a pair about two weeks ago and they are SUPER CUTE! THANK UOU JUST FAB!

Date of experience: December 1, 2020
Cole N. JustFab Rep
over a year old

Hello Lori,

Awesome! We are thrilled that you loved our products and great prices. We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Thank you for your kind words, and we look forward to your next purchase!

Best,
Nelle

Alaska
1 review
0 helpful votes
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Love this subscription!
November 29, 2020

I am always catching a good sale via JustFab! Members are always getting the best deals and the quality of the shoes are amazing! I have been a member for about a decade now. I love it and I appreciate the quality of the shoes and clothes.

Date of experience: November 28, 2020
Cole N. JustFab Rep
over a year old

Hello Sherice,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

Canada
1 review
0 helpful votes
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Tried to take pic for proof but would not let me from their site. I called and spoke to David ID#******* starting at 12:34pm on 11.28.2020.
I was sent shows in the wrong size. I was informed you had the correct size and a email with an attachment and scam.

Sent from my iPhone email address, or refund policy or procedures. Sorry consumers, cute items but not a real functioning company. Below is email I sent to the *******@techstyle.com as per David's direction for help since his email out to me was not working, lol. Sad scam job, but they did get $16.00 out of me.
I called and spoke to David ID#******* starting at 12:34pm on 11.28.2020.
I was sent shows in the wrong size. I was informed you had the correct size and a email with an attachment of the return label is being sent. The return label # ******* was in this email.
While in the phone the email to my main address and to the junk mail was never sent to me. David kept saying there was technical difficulties. I asked for his office email so I could reply to him to see if that worked. He informed me that he did not have a work email address. But they had chat lines. So I figured out that since I was not getting this return mailing label to send my boots back I knew I was not getting the correct size since this was not a reputable process.
Thank for your time and scam.

Date of experience: November 28, 2020
Cole N. JustFab Rep
over a year old

Hello Sharmaine,

Thank you for sharing your overall experience with JustFab. We are sorry to hear if you received a wrong size of shoes. We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

Illinois
1 review
0 helpful votes
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Rip off
November 26, 2020

Ordered didn't receive now they won't give my money back will never order from them again!
Called again still won't help me don't waste your money. Poor service on them!

Date of experience: November 25, 2020
Cole N. JustFab Rep
over a year old

Hello Tanya,

Thank you for bringing this concern to our attention! We are sorry to hear if you did not receive your order. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

France
1 review
0 helpful votes
Follow Jenny H.
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BULL$#*!! Justfab has its VIP membership of 40€ with each purchase you choose off of VIP discount, (and every month if you forget to sign in for that matter). Got those shoes for 10€? Great! You'll have to pay 40€ more. Oh AND no warning whatsoever, so you'll just see it one morning sipping your tea that your bank account is missing 40€. So I paid a price of 30€ something for 2 pairs of shoes and 40€ on top of that. So in total I didn't get a "discount".
Luckily they will refund you. (Cannot upload photos of my bank account details, security makes screenshots impossible).

Date of experience: November 24, 2020
Cole N. JustFab Rep
over a year old

Hello Jenny,

Thank you for sharing your overall shopping experience with JustFab. We would like to assist you further. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

GB
1 review
0 helpful votes
Follow BEULAH D.
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A very bad experience, PLEASE DO NOT get lured by their fake promotions. They sell the shoes to your for 9 or 10 and then charge you £35 for membership fee with you being informed.
I had called the customer service and cancelled ghe so called membership and they had
Confirmed to me that the money will not be deducted. But just realized that they had taken the money. I returned their shoes as it was a pathetic company and the shoes were also very low quality.
Its been two weeks now and still have not received anything. I have been told it takes 5 weeks for the refund.

I have emailed to them but this company is nothing but fake and scamsters.

DO NOT GET FOOLED LIKE ME

Date of experience: November 20, 2020
Cole N. JustFab Rep
over a year old

Hello Beulah,

Thank you for sharing your feedback! We deeply value your business with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Florida
3 reviews
1 helpful vote
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Incredibly Impressed
November 18, 2020

I was kind of skeptical of buying shoes for Amira mere $10 plus shipping. But along with that gimmick comes a contract, BUT you can cancel it if you want to. The boots that I ordered and just received with under two weeks time of ordering, are absolutely wonderful. I wear a size 10 wide and they were available. I just put the boots on and they fit perfectly and are incredibly comfortable! I am still stunned about the pricing and the quality is top notch! Not some cheap, fall apart kind of shoes. I do believe I will go back and order more shoes in the near future.

Date of experience: November 17, 2020
Cole N. JustFab Rep
over a year old

Hello Kati,

Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.

Best,
Nelle

California
4 reviews
12 helpful votes
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I have spent over $500 on underwear because I was COVID 19 POSITIVE and I spiked my undergarments. I didn't want to wash them and reuse so I threw them out. Ordered from Savage X Fenty and they stole my money and delivered no merchandise! They sent me an email that read WE ARE SORRY BUT WE COULDNT COMPLETE YOUR ORDER BECAUSE THE STYLES YOU CHOSE ARE IN HIGH DEMAND. Okay then refund my money! This is so embarrassing as a woman to write but I must inform consumers PLEASE DONT GET SCAMMED! The will run you around. No one has answers plus no corporate number or address, no billing or complaint Dept.

I have gotten my money stolen from this company. If you need more info one who they are read below:

Techstyle Fashion Group
They manage JustFab, KidsFab, ShoeDazzle, Savage X Fenty and other MICRO companies under Techstyle Fashion Group

Business ID: 00-9000-4298
Name: Techstyle Group LLC
Address: 5222 FM you 1960 Rd W
Houston, TX *******
Business number: (281) 586-7-1-0-0
Their BBB account is in TX
Their Headquarters is in TX

Date of experience: November 17, 2020
Cole N. JustFab Rep
over a year old

Hello Krystine,

Thank you for sharing your feedback! We are sincerely sorry to hear about your overall experience. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Best Regards,
Nelle

GB
1 review
2 helpful votes
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SCAM DON'T BUY ANYONE!
November 17, 2020

Don't buy anyone, never anything from this site. A month ago I ordered shoes that came to me in a different size. I sent the package back, stim they send me shoes in a larger size I don't even have money I sent the payment from my card 3 times, I don't understand why? Your service sucks that you can't contact your phone or email. I'm really upset and all of you please, who has the same experience as me, contact me by email. I think it's time for us to stop this company. It's a big scam. JUSTFAB my email is *******@gmail.com

Date of experience: November 16, 2020
Cole N. JustFab Rep
over a year old

Hello Eduard,

Thank you for sharing your overall experience with us! We always welcome the opportunity to improve our products and services. Our Member Services team will contact you within 48 hours for further assistance.

Best,
Nelle

GB
1 review
0 helpful votes
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Cheap smelly shoes
November 16, 2020

Worse smelly cheap chines shoes customer care are selfish a lady called joy ghetto gal very rude am still waiting for my refund

Date of experience: November 16, 2020
Cole N. JustFab Rep
over a year old

Hello Nancy,

Thank you for writing a review regarding the product that you received. Your feedback is helpful for us to hear. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

Canada
1 review
0 helpful votes
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I got ripped off
November 15, 2020

So I am very angry
I ordered boots from just fab back in October and it was fine ibwas happy no complaints... i have a seasonal job it just came to an end a week ago so any little bit of money I really need I had my tax money in my account that I was saving for emergencies I needed milk for my baby and diapers i went to look at my account nd my jaw dropped I had 59 dollars gone put of my account I didnt know wtf happened I went online to go see where it came from nd sure enough it said just fab had taken out the money when I did not place an order I immediately called my bank nd told them about my situation and now its under fraud investigation I almost cried I needed that money and I could not believe this was happening to me I know it was a little amount but at this time any money helps right now I have children nd they did not only take money from me but they took food away from my children I am not happy and will not be ordering from here ever again

Date of experience: November 15, 2020
Cole N. JustFab Rep
over a year old

Hello Charlene,

Thank you for sharing your feedback regarding your overall experience with us. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Please check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.

Sincerely,
Nelle

Washington
1 review
1 helpful vote
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Far from Fab DO NOT USE!
November 12, 2020

I would have subtracted stars if I could. Great looking shoes at great prices. To good to be true...

I ordered 3 boots on the 4th Oct 20 and they arrived on the 12th Oct. I was sent 3 completely different boots and they were 4 sizes to big. I called 'JustNotWhatiOrdered' to arrange an exchange. They said that one of the boots I wanted was out if stock. I could change that boot but would have to pay the difference in price. I declined as the boot in question had been discounted as it was my first order but this discount would not apply if I swapped. I went for a refund. 'JustNotSoFab' collected their unwanted goods on the 17th Oct and have still not issued a refund.

I will be pursuing 'JustRipOffs' for my refund and asking them to cancel my VIP subscription before I am charged for absolutely nothing again. I would not recommend this entity to anyone as they are 'JustRidiculous'.

+4
Date of experience: November 12, 2020
Cole N. JustFab Rep
over a year old

Hello Siobhan,

Thank you for sharing your overall experience with JustFab! We value your business with us. Our Member Services team will be contacting you within 48 hours for further assistance.

Best,
Nelle

GB
1 review
1 helpful vote
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I bought a pair of boots on 10/25/20 and today on 11/11/20 they charged 35 for a VIP Member that I never asked to be part of. I have already asked to cancel the VIP member but do not want to refund a charge that I never authorized. I have already filed a complaint on PayPal and I want a refund of my money, because what you did is illegal and criminal. They took my bank details and made bank transactions without my authorization.

Date of experience: November 11, 2020
Cole N. JustFab Rep
over a year old

Hello Angela,

Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle

GB
1 review
1 helpful vote
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Do not go near their website. They'll scam you into thinking you're buying on sale offer then they take money from your card and put it on your account as credit to be used WITHOUT your consent and apparently have no way of reversing this and returning your own money to you

Date of experience: November 11, 2020
Cole N. JustFab Rep
over a year old

Hello Fredricka,

Thank you for sharing your feedback! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. We will contact you within 48 hours for further assistance.

Best,
Nelle