On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I did not give permission to use my email go this purchase
They were a bit tight, but I love them so much that I prefer to keep them. The quality is superb and they are exactly as I saw them, I am simply fascinated.
Hello Cindy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Dean
Not true to size. Couldn't fit it at all. I even went one size up and it still couldn't fit. Too small
Hello Antoinette,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
The style of the shoe is great, but the quality of the material is definitely not.
Hi Bee,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I purchased boots which looked awesome in the photo. When they arrived, they looked cheap! Nothing like the photo!
Canceled membership due to poor quality merchandise!
Hello Roberta,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
Hello Elaine,
Thank you for such a wonderful review! We appreciate your time to share how happy you are with your experience with us. Your satisfaction is what we always aim for. Have a great day!
Best,
Nelle
Holiday gifts were beautiful! Everyone loved everything they got. Shoes & boots fit perfectly & looked great!
Hello Alison,
Thank you for such an excellent review. We appreciate your time to share how satisfied you are shopping with us. That is what we always aim for, your satisfaction!
Best,
Bella
Totally love my active wear, the fabric is great and the color is even better!
Hello Briana,
Wow! Thank you for your awesome feedback! At JustFab, our mission is to provide our members with only the most excellent, highest-quality product. That's our number one priority!
Best,
Bella
I got two pairs of boots they both came in a timely fashion. They were only 10 and $18 so I'm not complaining but there is already a tear in one of the boots.
Hello Donna,
We are very sorry to hear that you are dissatisfied with our products' quality. We will be contacting you within 24 to 48 hours to help you further.
Best,
Bella
I love every pair of shoes I order through JustFab. They are always just what I order, they are true to size, and shipped quickly.
Hello Carole,
Awesome! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I ordered a pair of boots Never received them And I'm still being charged monthly for the service that I am not using Horrible service with definitely not recommend
Hello Jill,
Thank you for sharing your feedback regarding your order that you haven't received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Amazing boots! Good quality they come very quickly! What you purchase is exactly the product you receive
Hi Dawn,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I have had nothing but positive experiences with Just Fab! I love the shoes, bags and clothes that I have received and when I haven't they make returning/exchanging super easy! Customer service have always been great too!
Hello Charmaine,
Great feedback! The team here at JustFab is so pleased to hear such good feedback, and we're proud to be one of the best sources of shoes, handbags, and clothing!
Stay Fabulous!
Best,
Bella
There are some items I am not able to add to cart. JustFAB sends emails alerting sales for these specific items, but then the site does not allow me to pick a size or add to cart. I've called customer service about these, because there is a pair of boots I really want, and they have no explanation. Also, the shipping is very slow some times.
Hello Brooke,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I am very satisfied with my purchase Very comfy and cute.
Hello Allison,
Thanks for sharing your excellent shopping experience with us! Rest assured, we will continuously create unique designs, affordable, and highest quality products to choose from.
Best,
Nelle
I don't see my refund which was supposed to be given back in December I want this membership canceled.
Package was ordered the beginning of November and didn't get it until Mid Jan and was unable to track packages
I purchased over the knee boots. When I received them the boots were huge. Even when tied very baggy. I sent them back and never got a refund or anything.
Hello Doris,
Thank you for writing a review regarding your refund. We will contact you within 48 hours for further assistance.
Best,
Nelle
I just Love my Tiger Coat! It fit me just right! It is warm enough for me for the Winter! My daughter even Loves the Coat. She wanted one but at the time didn't have her size!
Hello Claudia,
Wow! We love to hear your positive feedback! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
So you pay $40/mo which doesn't pay for a pair of shoes. So then you pay more. So you get a pair of shoes for $60.
Like what am I paying a monthly fee for?
Then it's hard to cancel.
No thanks
Hello Abi,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Brian,
Thanks for sending your review! We will be sending you a private message within 48 hours to discuss further your email concerns.
Best,
Bella