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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
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I love just fab, I the shoes are so affordable but excellent quality. At this point almost all my shoes are from there. I think I'm addicted. Now only if they would let me be a brand ambassador
I wish I could give this company zero stars I've just been on hold on the phone to them for over an hour trying to cancel my account as I didn't realise that when I went through as a VIP member that they charge you £35 to your account every month. They do not tell you this when you are signing up you only realise it when you look into your bank and see that they have taken your money and when you phone them they do everything in their power to make sure that you do not cancel your membership and you do not get a refund. I was told by my advisor the refunds weren't possible as it had already been converted into credit for my Account and when I asked multiple times for a refund I was refused and said that it was not possible. It was only when I asked to speak to someone higher and request a refund that I was told that a refund was possible. They will do everything they can to make sure you don't cancel your account and that you don't get a refund do not except this keep going until you get your refund. I could understand if the company had said during checkout as a VIP member that you would be charged £35 each month however when you check out to shop they do not tell you this they do not tell you that you'll be charged at £35 each month and don't tell you that you've signed up for this it's only when you find out a month later check your bank statements and realise £35 has gone missing that you have to look it up on their website and realise that you've been scammed.
Definitely do not purchase from here and if you do make sure that you check out as a guest and pay full price rather than the VIP membership price as this will stop you from getting this £35 charge to your card each month. I understand that on the phone these people are told to do whatever they can to keep you as a member and they are only doing their job however when I was refused a refund for times that was not just doing their job, that was unnecessary. I can see why people would automatically think that you can't get a refund please do not be swayed by this and asked to speak to someone higher than them to get a refund and then they will automatically give up and tell you that a refund is possible.
Hello Gabrielle,
Thanks for writing a review regarding your overall experience with our VIP Membership program! We value your feedback, and we'd like to make things right. We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
They trick you into thinking you are getting a good deal on their shoes and a month later, u get a bill charged to your credit card for £35. And even worse you try calling customer service and you're told u have to try to cancel the subscription yourself by skipping a month... but that is only temporary or they give u a number to call and you're placed on hold for over two hours and no help... They have also refused to refund the £35 and telling you to use store credits from your £35 that you would like back in your bank account. It's like once u buy anything from their online store they trick you and steal £35 from your card every month. Stay clear of this website... You would be billed unknowingly every month! Customer service was not able to help me I've sent emails and I'm still not able to get a refund or cancel my subscription
Hello Crystal,
We apologize for the overall experience you have encountered with JustFab! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I ordered a pair of flats snd a pair of rain boots. They were very heavy. The person who mailed them put them into a (one) bag. By time the reached me, they fell out of the bag. The bag was torn all over. The mail women handed them to me, I didn't notice them at first. When I set the mail down to open the bag, the boots fell right out of the bag. The items should have been double bagged or out in a box.
Hello Dee,
Thank you for writing a review! We are continuously striving to satisfy our member’s needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
Did not get the boots I wanted had to settle for a different pair that I'm not such a big fan of but hey at least they showed up this time
Hello Brittany,
Thank you for writing a review! We are very sorry to hear that the boots you like are sold out. We value you as a member and want to make things right! Our Member Services team will be contacting you within 24-48 hours to help you further.
Best,
Chad
Super nice and quick reply! Love that I got a response within one business day. Cant wait for the wine!
Hello Gillian,
Thank you for writing a review! We're glad to hear that you had a great experience with us. Our goal is to make our members happy with our products and services.
Best,
Dean
Hi Adelani,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I enjoy my experience. Love that I can skip the month if I don't find anything that interests me. I really like the points option too.
Hello Carolina,
Thank you for sharing your great experience with us! It makes us delighted to know that you are satisfied with the products and services we offer! Have a great day!
Best,
Dean
Beautiful shoes the k it thing is the box was mangled.
Hi Karin,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
First purchase will definitely order again. Great styles and ordering was easy
Hello Stacy,
Thank you for choosing us! Glad to hear you did not encounter any troubles when you placed your order. We hope that you'll enjoy your first purchase!
Best,
Bella
Great shoes and accessories at not so tough on wallet prices
Hello Angela,
Thank you for choosing JustFab! We appreciate your feedback. We are happy to know that you are satisfied with our products. We will continue to keep our pricing as reasonable as we can for our valued members like you!
Best,
Bella
I have a addiction of boots. I see a pair I like and I just seem to have to have them. When I told about JUSTFAB, I thought that there was no way their boots would be very good because of the low prices. When I received my boots I was very impressed. The quality is amazing. I wear my boots every day. Very comfortable and stylish. I have shared my experience with several of my friends who have purchased boots from JUSTFAB also. I will be buying more myself. Thank you JUSTFAB, looking forward to buying more boots
Hello Rhonda,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
Ordered shoes and they keep charging my charge 39.99
Hello Candace,
Thank you for the feedback! We are sorry to hear that you dislike our VIP membership. We are continuously striving to satisfy our member’s needs as much as possible so we will be contacting you within 24-48 hours for further assistance.
Best,
Jane
Shipped instantly lots to choose from and good quality on most items. Good returns when I m not satisfied with items
Hello Alice,
Awesome! We appreciate your time to share how satisfied you are with our return and exchanges. Your feedback is such an inspiration for us always to strive to provide great service for our members like you!
Best,
Bella
I purchased shoes never got them money was taken for two months for membership and I didn't get my full refund I will never buy anything again nor will I refer anyone! The customer service was unsatisfactory as well
Hello Cassandra,
Thank you for writing a review! Your feedback is important to us, and we love to further assist you with the concern had with the order you did not receive. Our Member Services Team will email you within 48 hours to further assist you.
Best,
Dean
I've ordered several times and even had to exchange a pair of boots. I always a good experience, even the return process is quick and easy!
Hello Bridget,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I didnt make a purchase.
I attempted to, and didn't receive. So I never received my Elliott combat boots.
Hello Keondra,
Thank you for taking the time to write your review. Our Member Services team will get in touch with you within 48 hours to further assist you with your order concerns.
Best,
Bella
I bought boots as a gift but they didnt end up fitting, it was an easy return the people who answer the phone are nice, I would like to specifically thank mona for getting me my return lable she was great. :) it took quite a bit to get a replacement pair but, they love them so yay.
Hello Williams,
Grear! Thank you for leaving such a lovely review. We are glad to hear that we provide excellent customer service. We will make sure to let Mona get the recognition she deserved. She sure is a great asset!
Have a wonderful day!
Best,
Bella
My boots arrived just in time for a trip I had planned and they fit perfectly and looked great!
Hello Ada,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Order was over 30 days late. I don't like the quality t of the boots need to return
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Hello Tiana,
We appreciate your feedback. Thank you for sharing your fantastic experience with us. We will continue to keep our pricing as reasonable as we can for our valued members like you! Enjoy your day!
Best,
Bella