JustFabReviews 10,359

I placed and order... got comformation when it was shipped and it said to be delivered on 2/18/21. On the 19th the delivery date changed to the 20th. As of the 21st it has been sitting in New Jersey with no delivery date. I called on the 29th and asked why it was still sitting in Jersey for a week and when would it be delivered and the justfab rep said due to covid there was nothing he could do for 15 business days but if i dont have the order by friday to call and the order can be refilled or refunded. Ummmm... answer the question that i asked dont read what is on a piece of paper!

I ordered my shoes January 20,2021. At first my my delivery said it was on its way. Then my date went away and it said "update not available". Then I received a notice on February 4,2021 saying my shoes were "in transit". Here it is February 23 and still no shoes. My tracking has not updated since February 4. It has been a month and still... NO SHOES. I'm very disappointed. Just fab will take your money and won't send the order.

I was a longtime customer, and they lost me. I think i had been signed up for the last 6 or 7 years? Anyways, after years of giving them a chance i just decided it was time. Their shoes are cute, but VERY uncomfortable, and CHEAP. I would never pay full price for these shoes which is why i thought ok, but for 40 bucks it's fine. Whenever there was a shipping problem which happened several times over the years, you have to call customer service which SUCKS. This last one was my last straw. They sent me the wrong pairs of shoes (completely wrong like someone else's order) They wanted me to call back in 3 days because they believed my shoes were still on their way. I SAID NO-you guys sent me the wrong shoes, my package is here, my emails and account says delivered, he's like just call back in 3 days if they don't show up. ARE YOU STUPID? The package is here, they are not the right shoes. Then they wanted me to drop off at USPS-sorry this is not my problem and I have a baby and do not leave the house, you can send someone here to pick up. Oh we don't have that option, well then i'm sorry, i'm not going to go out of my way to get something back to you that was your mistake. Then they wanted me to call USPS to see if they would come and pick it back up. NO AGAIN- i'm not figuring out your problem, if you want these shoes YOU need to call the carrier to come pick them up. I ALREADY HAVE TO CALL YOU-which is the last thing i want to deal with. I said i just wanted a full refund. They wouldn't give me a refund without me sending the shoes back. Then i said fine, just send me my shoes. Oh sorry one is out of stock now. UGH. Just send me the other one and i will just consider this a LOSS and a WASTE of an hour of my time.

JUST DON'T SIGN UP. Do yourself a favor and invest in QUALITY shoes that will last. You can double the price on shoes and they will last you several years. JUSTFAB is garbage, and their shoes last one season, and almost all of mine i have had to throw out because they just fall apart after one season of use. It's sad how wasteful it is when you think about how many shoes they are making for them just to fall apart.

First time shopping here and had the worst experience ever. I went back and forth with different agents on a daily basis to get a refund on two items that I shipped out right away. I heard different stories from different agents and never got what I wanted. Took about a month to get a refund that wasn't even complete because I was being charged taxes and shipping when I don't even have any of the items.

NEVER EVER BUY FROM HERE ITS A SCAM. I get charged $40 a month after I ordered a pair of shoes from here. I have now called customer service 3 times to cancel my account and still got charged another $40 after this... The website lies to you DO NOT put your email address in to create a log in because it doesn't say your gonna be charged a ridiculous $40 a month. As a teen I am beyond pissed as to the fact that this company has stolen $120 from me and I can't afford to loose that. Customer service was horrible and not much help..

They put me into the VIP programme without giving me a clear notice! This is absolutely unacceptable, the monthly subscription fee is high and they won't give me a refund! £35 for a month is outrageous! I don't remember to consent to any direct debit!

I like JustFab and I do buy stuff every month. BUT I am frustrated at the fact that every month I struggle to find items. I might have to cancel my subscription. It is frustrating that every time I find an item I like they are ALWAYS sold out in my size. I end up spedning hours on the site and having to settle. 2-3 months back I bought a jumpsuit I will never wear but I had to buy something for the month. For 40$ a month I expect them to have a ton more options and enough items to keep up with their demand. Lastly, a lot of their boots don't have the wide calf option! This drives me insane as a 4'9 chunky woman.

I ordered shoes and a coat on Jan. 21st and I paid for express shipping! It is now Feb 13th still no package. This is absolutely ridiculous! They changed the shipping process since I last ordered from them and it takes about a month or so to get your items. Winter will be over in Ga in a few weeks so I highly doubt if I get any wear out of the shoes or coat! Oh well, I guess there's always next winter! SMDH, Ridiculous absolutely ridiculous!

I felt courteous enough to give JustFab at least 2 stars, because I had ordered boots that were super nice quality. However, this is besides the point. I had just woke up to a portion of my paycheck missing from my account. JustFab had nonchalantly snuck $40 of my cash, straight from my pocket without any notice. I was confused and frantic at the thought that someone might've stole my bank information, so I immediately contacted their customer service. To my surprise, this seemed pretty normal, because after I made a billing inquiry the voice on the other end (automated, mind you) asked me if it was in regards to a "39.95 charge". I was informed later that I won't see this money/refund until a week later (because I totally didn't need it now as a broke 19 year old with an appartment and bills to pay)! Anyhow, this company is super sly, and I definitely will not be shopping with them again, despite how nice their products are.