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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I wasn't aware that I was going to get charged a monthly $40 for not buying anything after my first purchase. It's three months later and I still can't reach on the phone to speak about canceling the subscription I didn't know I had (phone is the only way to cancel)
I'm a VIP member with two credits. Within the last few times I've tried to purchase something through Just Fab, my total at check out rarely reflects the discounts/credits I have. It's like you can't use VIP cost with credit but if you use regular cost your credits won't cover the total cost. Very frustrated with the entire shopping process. I will stop my membership when I can use my credits... WHENEVER that may be.
Hello Debra,
We hear your frustration regarding how the credit system works. We value your business, and we would like to address your concerns as quickly as possible. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Terrible. I signed up for the membership and it charged my card but yet won't let me use the money on my account and they won't let me cancel until I use it.
Hello Chelsie,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
No good experience, my ordered was really late. Also it is taking long time to be connected with costumer service and it is complicated to call, no access to email either
Hello Cindy,
Thank you for writing a review. We are sorry to hear if you are unhappy with our shipping services! We will contact you within 48 hours for further assistance.
Best,
Nelle
I ordered the boots and they arrived quickly very satisfied with the quality and the boot itself in every way. It was a very easy and pleasurable experience working with your website.
Hello Stephanie,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I ordered a pair of boots and the wrong color was sent. I sent them back and received a refund. I tried ordering them again and the same thing happened. When I returned the second pair I was given a partial refund. Since it wasn't my fault, I felt I should have received full refund.
Hello Elaine,
Thank you for writing a review! We are sorry to hear if your refund was not fully processed. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My order come on time. The size I pick be right with no problems..
Hello Mccoy,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction.
Stay Awesome!
Best,
Bella
The website is so easy to navigate. Amazing value for the beautiful shoes that I bought. Super fast shipping. I would highly recommend buying from JustFab. I know I'll be shopping with them again.
Hello Ashley,
Thank you so much for your awesome feedback! We are very glad that we were able to satisfy your fabulous needs! We appreciate the time you took to share your experience with the other members.
Best,
Daniel
I'm happy to say that I'm very happy with my shoes and boots that I purchased from JustFab I plan on purchasing mire shoes from here because I just love the quality and style as well
Hello Annette,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes and boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
My wife just wanted to buy a pair of shoes for herself. And she did. Came out to about $16 and that was ok. Then a month later she gets charged for a subscription from them and she doesn't even know why? We call the company and they are sorry about the issues only to come to find out a few days later they charge for the sub again! At this point we are getting mad. The very next day they charge the subscription a third time? And we don't have that kind of money to be giving out and when all she wanted was a pair of boots? Your whole company is trash and we will not be coming back. If this review helped anyone I'm sorry for your lose.
Hello Brandon,
Thank you for writing a review! We continuously strive to satisfy our member’s needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Ordering is seamless and delivery has always been timely.
Hello Beverly,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with how fast your order arrived. That is what we always aim for, your satisfaction.
Stay Awesome!
Best,
Bella
I love JustFab! I get most of my shoes from here. The shipping is always timely and arrives well. Most shoes are either true to size or the reviews and comments from people give a precise sizing, which helps me always get the right size for myself. I love the styles and sometimes I wish I bought a second pair of my favorites because some shoes to sell out. I have never been disappointed or let down by JustFab and plan to continue to purchase from them.
Hello Alejandra,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Daniel
My experience with just fab was terrible. They trick you into paying full price for the shoes. I should have read the fine print. Will not be ordering fro m there again
Hello Amanda,
We sincerely appreciate the feedback you shared regarding the experience you have encountered with us. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I think that it very rude, and just, not right, that a company charges $40 just because you didn't look at the site, at the beginning of each month. I mean, some people work, and sometimes work can get rather involved. My job takes precedence over ANY website. I don't always have the time to go shopping online.
You can subscribe to this site, online, yet, you have to unsubscribe by calling a number. What the hell? You guys are greedy little pick pockets. And I will be unsubscribing. Thanks, Just Fab, your greed cost you a customer.
Hello Bonita,
We are sorry to hear that you dislike how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Hello Cindy,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback amongst our team. Cheers!
Best regards,
Chad
I purchased these for my daughter and she loves them. They look very nice on.
Hello Deborah,
Great feedback! We sincerely appreciate it and we’re always happy to hear that our members are happy with our products. Have an awesome day!
Best,
Daniel
I ordered a pair of boots. They were on sale and are decent however since ordering the $10 pair of boots I have been automatically charged twice now for $39.95 saying that because I didn't buy anything it automatically charged me because they set up auto shipping for a membership I didn't request. I'm not thrilled with sneaky stuff like this. If I see something I want to buy I will buy it.
Hello Morgan,
We are sorry to hear that you dislike how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
The company was finebut the product i felt was not worth what i paid for them. I worn them one time and very uncomfortable. No cushion in heel area. All hollow. Will not by again
Hello Lisa,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
I love, love, love my boots. So warm for $10 was the smartest purchase I ever made. Thanks JustFab!
Hello Christina,
Thanks for your awesome feedback! We always strive to provide stylish, and affordable items for our valued members like you! Have an awesome day!
Best,
Daniel
Great customer service! Would recommend to all my friends and family!
Hello Annetta,
Thank you for the kind words! We would love to continue providing outstanding service to awesome members like you!
Best,
Bella
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Hello Fionna,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella