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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Me isieron cargos a mi tarjeta no recomiendo creí que era una página segura
Hola Ana,
Agradecemos que nos informe sobre esto y nos disculpamos sinceramente por cualquier inconveniente que haya tenido con su pedido. Lo valoramos como miembro y queremos hacer las cosas bien! Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico dentro de las 48 horas.
Mejor,
Ivy
One of my packages was lost in the mail. The yoga mat is really nice, though. Light weight, cushy, and plenty large enough for my 5'4" self.
Hello Alveria,
Happy to hear that your concern was taken care of! Apologies once again for the trouble, but happy it all came together in the end.
Best,
Nelle
Dear Just Fab, your shipping should be free when I receive a message, immediately after placing my order, that my item may take an ADDITIONAL 1-2 just to ship. This is above and beyond the estimated 6-14 day span. So hopefully my sister receives her birthday present 4 weeks late at best.
Hello Brooke,
We are sorry to hear if you are unhappy with our shipping. We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I had issues getting through to customer service. My account was placed on hold and I called 4 times to replace my order. Even after being escalated twice I was told to call again. Overall very unhelpful staff. Once you attain the credits you have to maintain membership to use the credits you already paid for. I've spent serval weeks trying to place an order, to only be told to call back multiple times.
Hello Summer,
Thank you for sharing your overall experience with us. We deeply value your business with us. We will contact you within 48 hours for further assistance.
Best,
Nelle
Fast, exact and no complaints really. I ordered shoes, clothing and mask that came looking exactly like the pictures and feeling like the description. The items arrived on time and packaged properly
Hi Stephanel,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Order # ******* I was charged for both pair of shoes and never received the Danica Loafers size 9. I sent an email and never heard back. It's not even in my order history anymore, which I find strange. I have screen shots of payment, order and delivery confirmations. I was home when the delivery was made and saw the female delivery driver toss the package on my front porch. I went outside to get it but it was only the Eloise contrast camo slip ons. I thought maybe I would get my other pair later, but sadly I never did. I have a credit from forgetting to skip a month and will use it and cancel my membership and unsubscribe.
Hello Dawn,
We are sorry to hear if you were missing an item from your order and you are thinking of canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
The size guide is not accurate per suggestion. Not many options of colour.
Hello Bontu,
Thank you for writing a review regarding our sizes! We will contact you within 48 hours for further assistance.
Best,
Nelle
Hello Emma,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I have ordered 3 separate times 6 pairs of shoes and only 1 pair where wide fit. So I have 5 pair that I can't wear.
Hello Rachel,
Thank you for writing a review! We are sorry to hear if your shoes don't fit well. We will contact you within 48 hours for further assistance.
Best,
Nelle
I like the site I have found different styles of shoes and the prices are great specially with all the sales!
Hello Anita,
Wow! This motivates us to do more and we promise to keep our standard in quality and fit just for you! We always want to create unique designs, new styles, affordable, and high-quality products for our valued members like you!
Best,
Nelle
I had a order one of my outfits was damaged when I received it tried to email them several ways to see if I could get a replacement never received a correct way to contact them
Hello Daneesha,
Thank you for sharing your feedback regarding the product that you purchased. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
Perfect fit! I've gotten a lot of compliments on the sandals -- can be dressed up or down!
Hello Caitlin,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I ordered them and it took awhile for them to arrive but they were worth the wait, I love them!
Hello Melissa,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shipping process. We value you as a member and want to make things right! Our Member Services Team will email you within 24-48 hours.
Best,
Chad
So, for me personally, the majority of styles are not for me. I find something every now and again, but is either out of stock already or my size is not available. I do not find that JustFab is worth letting the monthly sub go through. However I have this 3 starts instead of 1 because they do have option to skip a month - which I do dang near ever single month after finding nothing, except recently I actually was able to find something I liked and available in my size, but is first purchase in a year. If it wasn't for the skip a month option, I would have discontinued a long time ago.
Hi Nailah,
We appreciate your feedback on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Satisfied customer: what I most enjoy is finding a shoe or sneaker in a size 11. Thank you for making just as many of those sizes as you do the smaller ones. The big feet committee are very appreciative.
Hi Brenda,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I have been very happy with every item I have purchased. The fit, the price, the descriptions and quality have been spot on.
Hello Angela,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit, quality, and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
I just got charged for things i didn't want, items took about a month to get to me, & it was a haste to make a return
Hello Ashley,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
All the shoes purchased so far. I even bought some for my daughter.
Hi Carmen,
We appreciate your review! We definitely promise styles and you can surely expect more soon!
Best,
Cathy
I have ordered countless times from JustFab. My most recent order had 4 shoes, 3 same style but different colored heeled boots and one pair of blush heels. Every order I get brings a smile to my face and something fun to my closet. Their shoes are not only comfortable (something I have definitely noticed as the years have gone by, they just keep getting made better and better and with more support) but also very stylish! My feet are naturally wide and all their shoes fit me amazing. Even some of their normal size shoes fit my wide feet. I'm thankful for a company that is size and shape inclusive with still the same great styles. JustFab is the only place I shop for my shoes!
Hello Caitlin,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best fit, styles, and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emily,
Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle