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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered the first pair of shoes for $5. The sole was unstuck in a couple days. Ok. My husband has fixed it. Not big deal for $5, right? But in two months I discovered they charged me $39.95 every month for VIP membership which I didn't sign for! I was able to refund the second payment and cancel that VIP. But anyway It looked like I paid more than $40 for cheap shoes. Be careful people.
Only one item actually fits true to size and it was for my daughter. Unfortunately, the pair of shoes that fit her broke within 2 weeks
Hello Aspen,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have forgotten to skip months by the 5th so I have been charged which is fair. However, being charged $50 each month and then seeing items priced from $20-30 regularly is infuriating.
In addition, a number of items are cheaply made. Many items I have purchased I have returned because of the poor quality. I can't cancel my membership because I have 7 credits and I don't want to be out the money. Buyer be warned.
Hello Abbie,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Great ordering experience. I needed to return the shoes that were too small. I used JustFab's shipping label. I never received a credit, refund or replacement. Just lost my money.
Hello Artavia,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from customers is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Hello Em,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Excellent I was never disappointed by anything I ordered, or the help I received. Perhaps at another time I will reconsider being a VIP it was great. Thank you a #MzfabulousMcIntyre
Hello Mareeta,
Thanks for writing a review! JustFab promises to provide high-quality and affordable products for you as well as an outstanding member service experience. Have a great day!
Best,
Nelle
I received my shoes & am happy with them however, I would just like to let everyone know who shops with justfab or is thinking of shopping with justfab not to sign up for any type of membership, or vip membership. Their contact information is false in every aspect, their is absolutely no way to contact any one about cancellation. Their phone number is a scam number that will take you through a series of questions about life insurance, rodent extermination etc, their online support lets you connect with a person they send you two automated messages then you have no way to submit a response, they will respond on Facebook messenger up until you'd like to cancel & then refer you to their scam phone number. If anyone else is having this issue this is what I recommend, first I called and filed a dispute with my bank. Then I looked up the number for shoe dazzle, at first the lady told me that I had no vip membership with them, however their company works with justfab and they are able to cancel your membership right there on the phone through shoe dazzle. (I was able to cancel upon bringing this to the customer service ladies attention) however she already knew this and was trying to find away around my cancellation, then kept offering me different deals to continue membership! I definitely see a lawsuit in justfabs future! Hopefully this helps I'm sure hundreds of others unhappy with their false sense of advertisement.
JustFab Seriously if you want to stay in business I recommend fixing this immediately.
Hello Halei,
Thank you for sharing your overall experience with JustFab. We deeply value your business with us and we'd like to make it up to you. We'll get in touch with you within 24-48 hours and get this resolved as soon as possible.
Best,
Nelle
I logged on to skip last month's subscription & while everything indicated my request had been processed, I was charged anyway. I have not made a purchase in months as quality of products seems to have depreciated since I first signed up.
Hello Kristin,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Orders 4 pairs, after waiting for weeks for my delivery, tracking # never showed my order being shipped, I was told my order was returned & only 2 pair of the shoes I ordered were now available. It took days to get any direct answer from customer service as the "chat now" is an automated robot who is never helpful. I order from your company for years before taking a short break & never had issues like this. Haven't placed an order since. Still debating if it's worth it
Hello Crystal,
Thank you for sharing your feedback regarding your order. Your feedback is important for us to hear. We will contact you within 48 hours for further assistance.
Best,
Nelle
Arrived on time and I was very pleased with the quality of my shoes!
Hello Andree,
Wow! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
After years of membership with JustFab, I was sad to see that their styles were not as varied as previously shown. The styles of shoes offered are either dramatic colors, unnecessary decor (tassels, fringe, studs, sequins, etc.), or unavailable for purchase. How do you run out of a certain style of shoes and then never restock? Obviously it was a favorite. So sad.
Hello Felicia,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the availability of our products. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
The products I have tried to get have been low quality and poor fitting. I have not been able to use any of my credits because of this. I wanted to cancel the membership but they make it hard to do that
Hello Belle,
We are sorry to hear if you are unhappy with our quality. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
I've purchased lots of shoes from JustFab. The price and product ratio is totally amazing. Please adding more popular-asian styles, so that I would love to continue purchasing.
Hello Angel,
Wonderful! Thanks for sharing your great shopping experience with us! Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I was very disappointed with the selection of shoes on the entire site. 99.9% of them were hideous! I used to order shoes from just fab all the time so I figured I'd give it a shot again but the style on the entire site is just awful
Hello Danielle,
Thanks for writing a review regarding our styles. We will contact you within 48 hours for further assistance.
Best,
Nelle
I was wanting some replacements for the winter. I got exactly what I was looking for, and super cheap!
Hello Chandra,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
One of the items was an XS when we ordered an XL. Returning it has been a hassle.
(This is second attempt to edit my review)
OMG! I gave this company a two star rating. When it posts, it says I gave it five stars! What a joke!
Hello Deana,
Thanks for sharing your feedback regarding the wrong size of shoes that you got. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
My experience was great as always. Never no issue ordering. My package always arrives on time. I recommend this site to any and everyone who loves a good shopping experience and quality merchandise.
Hello Theresa,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Painful shoes - poor quality - cannot generate a Returns receipt
Hello Danielle,
We are sorry to hear if you are uncomfortable with your shoes. We will contact you within 48 hours for further assistance.
Best,
Nelle
Every month just fab takes 39.95 out of my account. With that I can buy a pair of shoes or I can skip it for the month and not have them take the money out. I get free shipping and free return shipping. That's a definite plus. I find most of the shoes you true to size. I only gave them 4 stars instead of 5 because I like sandals that have a slight platform platform and their sandals are completely flat.
Hello Debra,
Thanks for writing a review! We are happy to hear that you are satisfied with our products and services. We will be contacting you via email within 48 hours for assistance.
Best,
Nelle
Just needed a couple of things for a wedding and now I can't get out of the subscription. How do I get out?
Hello Sharon,
Thank you for writing a review! We are sorry to hear if you are unhappy with the VIP Membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Valeriia,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella