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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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First haven't seen anything that I've liked in months finally find something decent and it never shows up. Then I was supposed to get my money back and account closed but I KEEP getting charged
I purchased 3 pairs & all fit perfectly. Reading the reviews I purchased a half size larger & was glad I did.
Hello Jennifer,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I order 2 pairs of shoes and pair of jeans and only got one pair. I contacted customer service and they ask me to email a picture of what I got so I did and never heard back.
Hello Edith,
Thank you for sharing your feedback! We are sorry to hear if you never got the other pair of shoes that you purchased. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
My sandals were very sloppy… one was way bigger than the other… poorly made
Hello Mary,
Thank you for writing a review! We are sad to know that you are not happy with our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
Amazing experience from start to finish from ease of ordering, quickness of delivery and quality of product! I love everything about my Justfab experience
Hello Katy,
Wow! Thank you for sharing your wonderful shopping experience with us! We put member experience and satisfaction our priority, and your review reaffirms the hard work we put in every day. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from. Thank you for showing us some love!
Best,
Nelle
I bought a pair of boots and I liked the service and the product
Hello Camila,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Nelle
The shoes are cute and I love everything about them, but they are just too small. I have big feet. And I wear a size 12 and the shoes that are sold don't fit true to size. I wish that the shoes were not cut so small and I had more options.
Hello Chynna,
Thank you for sharing your feedback regarding our product sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I have been a client of Justfab for around 7 years. The prices are good and the sales are great!
Hello Genoveva,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Nelle
I did not receive my face mask with chain. I called to ask when it would be delivered. I was told it was not in stock. Still have not received my mask and chain.
Hello Lacey,
We are sorry to hear if you're missing some items. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
My order was canceled without me ever being informed. I was a VIP member at the time, so I was getting an additional discount on my order, and after I checked out, I discontinued my membership. Once I realized my order was canceled days later, I was unable to get that discount back. It took me a few days of going back and forth with several representatives to place my order because (1) not all of my member credits were being applied and (2) I was told I would receive a 50% off coupon on the most expensive item in my cart, which never actually happened. I was so done dealing with this situation that I didn't even care about the discount not being applied at that point. I just wanted this mess to be over with. To be fair, the representatives were responsive, kind, and patient with me so I do not blame them, but it was definitely by far the worst experience I've ever had with online ordering. This is the only negative review I have ever given a company in my life, but I am very frustrated with the experience I had so I do not plan on buying anything from here in the future.
Hello Bailey,
Thank you for sharing your overall shopping experience with us. We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I received a double order. I dont like that you lose your money if you dont spend it. The discounts are super confusing.
Hello Jennifer,
Thank you for sharing your feedback regarding the double order you received. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Bought a jogger and shirt set. Both are very comfortable. Wore the top while traveling and it was the best.
Hello Judith,
Awesome! We are happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Nelle
I wish the return process was easier. It's a nightmare. I've ordered two different times and both times I've gotten a pair of shoes that I didn't order and that aren't even my size.
Hello Erika,
We are sorry to hear if you are unhappy with our return policy. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I received an email that the order was delivered, but I never received the order. Someone else is probably wearing my shoes.
Hello Jeannette,
We are sorry to hear that you did not receive your shoes. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Edit* I was under the impression that I was never refunded for two pairs of shoes I bought -because after reaching out I wasn't acknowledged until I left a low review. Needless to say, the issue has been resolved.
Hello Renee,
Thank you for writing a review regarding your returned item. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
They are not clear about taking $40 from your account each month! … I asked them to stop and they're still doing it! Don't do anything with company!
Hello Brittney,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Shopping at JustFab always makes me smile. The styles, prices and quick shipping brings me back to shop often.
Hello Eloise,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Hello Judi,
We are sorry to hear if your shoes were broken after the first time wearing them. We will contact you within 48 hours for further assistance.
Best,
Nelle
Ordered a pair of shoes months ago and did not know about the monthly charges until 2 months after and had already paid twice. As someone with social anxiety and absolutely hate speaking over phone it makes it hard to cancel the subscription so I don't have to get charged every month, wish they would just change it and give you the option to just press a button to cancel. Guess i have to keep reminding myself to 'skip the month' every month instead..
Hi Emilie,
Thanks for your effort in writing a review of our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been skipping a month for a while becasue I just don't have the funds to pay $39.99 each month. But they keep charging and when I call, they say it will be refunded in 7-10 business days. I need that $39.99 for food and I have to wait 7-10 days to get my money back.
Finally, to close my account, I decided to use up my credits (accured before the pandemic) and the shipments are getting lost.
They used to be so good way back in 2015 - the service and quality of goods has gone done steadily. I can't wait to close my account and I have been a member since 2013. Shame on you Justfab! Did not receive either shipment. When I called them, they said to call back on Monday.
Hello Sarita,
We are sorry to hear if you keep missing your package. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Katie,
Thank you for making a review and for bringing this to our attention. I have recently read over your review and I am sad to hear that you had an unpleasant experience with us. I'll make sure to share your feedback with our appropriate team! Your feedback helps us know what we can do better.
Best,
Clark