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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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The shoes ordered looked good on the site, however when I purchased them, I didn't really like the way it fitted me. The materials the shoes are made are durable and of good quality. Nonetheless, I still like the shoes.
Every shoe that I've ordered has been either too big, too tight or hurts the ball of my foot due to lack of shoe cushioning. I'm going to cancel my subscription because the quality of the shoes is poor. Don't get me wrong the shoes are cute but sizes and fit are inconsistent.
Hello Jaivonna,
Thank you for sharing your feedback regarding the shoes that you ordered. For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I bought 3 booties this order which they all have no cushion for the foot and there's a lot of glue marks on some of the boots. The sandals broke the first two hours of wearing them.
Hello Alanna,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with the quality of our products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I bought an article from Just fab for only 13.95€. I was shocked when JustFab decided to deduct from my account 39.95€. For two months and upto today nobody in this company has cared to refund my money back. I tried to call but I only got a rude person on the phone. Please keep away from this company. They will only make you sad and disappointed. Just fab should stop luring people into their fake VIP scheme. Other online shops are thriving without such deceptive schemes. What is the use of collecting money from customers through fraudulent schemes and then killing your reputation.
Hello Norah,
We sincerely appreciate the feedback you shared! Our Member Services team will contact you within 48 hours for further assistance.
Best,
Nelle
If i could rate this web sight negative starts I would. Anyway I'm a broke college student and just fab came up as an advertisement and that if you sign up for a membership you get your first pair of shoes for 10$ so, that sounds like a good deal right? NO wrong because then your automatically paying 39.99 a MONTH if you don't make a purchase with them or hit the skip button EVERY MONTH. It does not clearly state this anywhere, so they are basically stealing money from all of there costumers. So in my opinion this web sight is a POS. -1/10 recommend <3
Hi Kyra,
Thanks for your effort in writing a review! We are sad about the negative experience you had with our VIP program. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I've been with JustFab for years… just placed a fairly large order due to an awesome sale they were having and today I was informed that the order was cancelled because they need to verify everything in my account and the order to avoid fraud… Fine. You'd think after that my order would be reprocessed and shipped once everything clears, right? Nope… they will be sending me an email informing me they cancelled and then I will be refunded… that's it. They literally cancelled my order because it was too big & expect me to repurchase everything now that the sale is over and everything is full price… these people are disgusting and I'm done.
Hello Kasi,
Thank you for writing a review! We are sorry to hear if your order got canceled. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I made an account with just fab not knowing I was getting a membership. I am a stay at home mom with no job and they charged my account $40 completely ripping me off. They took $40 of the remaining $60 i had in my bank account so thanks just fab. Now i have no money for necessities. Not only did they rip me off but you're also not able to just cancel your membership through the app or website. You have to call them personally just to receive $hitty customer services and no help at all. Absolutely awful and do not recommend buying anything from this site.
Hello Christian,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Really good service and shoes, I have loved every purchase I have done!
Hello Brigit,
We couldn't be any happier with this lovely feedback! Thank you for such an excellent review. We appreciate your time to share how satisfied you are with our products. We hope you have a nice day!
Best,
Nelle
Biggest scam ever. My daughter thought she was purchasing clothes. Next thing you know we have a membership. Most clothing not available. Very difficult to cancel. Would never recommend. Scamming young girls
Hello Kathy,
Thank you for writing a review regarding our products and services. We will contact you within 48 hours for further assistance.
Best,
Nelle
I like to order on your wed site better then others because I get my orders much quicker.
Hello Jacqueline,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. We are glad to know your order arrives early! Enjoy your purchase.
Best,
Nelle
Love the leggings I purchased from JustFab. They are so comfortable and at a great price.
Hello Deb,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I used my VIP status to purchase a gift for my daughter in laws birthday. I was very pleased with my purchase and so was my daughter in law.
Hello Jeanette,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Got a size 6 and I don't think even someone with a size 9 could fit into them!
Hello Breanna,
We are sorry to hear if your item didn't fit. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Great granddaughters were very happy. They were the hit at school. I would purchase the clothing again. Fab is great for young children. Thank you
Hello Shirley,
Awesome! We are glad to hear that your grandaughters loved your purchase! We will make sure to continuously create a unique style, high-quality products that suit the needs of our valued members like you!
Best,
Nelle
Fit perfectly can't wait to see how fall selection will look.
Hello Denisha,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have gotten some great deals on stylish footwear. Also if there are ever any issues with size or fit, they will quickly exchange your items.
Hi Rachel,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
I ordered some adorable pink heels, with a bow on the side. They are the CUTEST!
BUT the second you step onto laminate flooring, or anything else slick/smooth, you slip and could easily fall over! The material on the bottom of the heel part of the shoe is plastic and has absolutely no grip. THE SHOES WERE DANGEROUS TO WALK IN BECAUSE THEY WERE SO SLIPPERY!
Wish I could get my money back!
Hi Alanna,
We appreciate your feedback on the quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Was on time and they really fit. I love the Styles and price is ok sometimes. Love the clearance sale
Hi Bessie,
We appreciate your review! We definitely promise great deals and styles. You can surely expect more soon!
Best,
Cathy
I have had a few hits from justfab, but I have many more misses. Sizing is inconsistent in both clothing and shoes. Items received are not necessarily what is pictured. The quality of the products are mainly not great, I wouldn't say the worst ever. Customer service is awful and seriously not helpful at all.
Hello Denise,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with our products and services. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean
I ordered a beautiful cream blazer and gray coat. Both were well made and beautiful. Unfortunately I ordered the wrong size and couldn't return them because they were on sale.
Hi Pamela,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Camille,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle