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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love Just Fab. Everything I have purchased from them has fit and looks great!
My sweetheart shopping with JustFab is very excellent I mean the shoes are pretty and the styles are great the sizes beautiful so thank you
Hello Edna,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Hello Brandi,
Wow! Thank you for the positive feedback! We are happy to know that you love all our products. Rest we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
I never signed up for their program and I've never been on their site. I noticed a monthly fee of $39.95 for the last 10 months. I called the phone number listed on my statement and they hung up on me when I asked what the charges were for. I immediately closed my credit card for fraud. They say they can't find me in their system so they can't refund me. I did a dispute through my bank, the dispute was denied because the bank said they provided a contract agreement. How in heck can they provide my bank with a contract when they can't find me in their system. THIS COMPANY IS A SCAMMER AND FRAUD! I will go back to my bank and ask for a copy of the contract they received. Hopefully my bank will see that these charges are fraudulent and charge them back.
Hi Lori,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have been a customer with JustFab for several years. The clothes are quality, stylish and fit true to size (jeans always fit perfect). I am all-around pleased with my shopping experiences and will continue to shop at JustFab. Thank you.
Hello Joan,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have been with just fab for a while. I have ordered plenty of shoes from here and put a little money to this company. I recently ordered a pair of boots size 81/2. This was during summer. It is now boot season and I decided to wear these boots, the boots in the box were size 10! So I called customer service spoke to an agent as well as a floor Manger who told me we are sorry but you'll have to wait for us to send you a return label print it out take them to the post office and once we recieve our order back will send you yours. Mind you they did not have the size I needed and offered no compensation for their mistake. Take your busy else where if you want good customer service I'll be closes my account as soon as I send the shoes back.
Hello Bianca,
Thank you for sharing your overall experience with JustFab! We are sorry to hear if you are thinking of canceling your account. We will contact you within 48 hours for further assistance.
Best,
Nelle
I love the affordability and styles. I can keep up with trends buts also always afford them as well
Hello Cases,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
Was looking for a short pair of boots that didn't have a clunky heel and weren't high heeled and these were perfect and go great with the cigar pants
Hello D' Renda,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I ordered online with partial credit and the remainder of payment on my Visa card. The process was easy and the delivery was on time!
Hello Lisa,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
Amazing quality, cheap unbeatable pricing. I would recommend and say I would buy again!
Hello Cassie,
Thank you for the positive feedback! We are happy to know that you love all our products. This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
They are hot sexy shoes. Spike heel. Love them! So does my man. Can't wait to wear them a lot.
Hello Kristin,
Awesome! We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create more sizes and the highest quality products to choose from. Have a great day!
Best,
Nelle
I have never NOT had an issue when placing an order. The website shows sales then doesn't reflect when checking out. They said they would not honour the website pricing as the promo was over... THEN TAKE IT OFF THE WEBSITE! Spent 45 minutes on chat with no resolve. DON'T WASTE YOUR TIME OR MONEY!
Hello Jennifer,
Thank you for writing a review! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
Hello Jessy,
Awesome! Thanks for sharing your great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Rest assured we will continuously create unique designs, affordable, and the highest quality products to choose from.
Best,
Nelle
The first month was great - got two pairs of shoes.
However, at the moment, I did not calculate it would be = to ($39.95 x 12 = $479.40/yr) ALMOST $500/yr! Now that I have I want to cancel, BUT NO WAY TO DO SO‼
I have NO WAY TO REACH YOU
I can't spend $40/mo if there is nothing I like.
PLZ CANCEL my subscription!
STOP MY SUBSCRIPTION
I WANT TO CANCEL ‼‼‼‼ MY SUBSCRIPTION.
STOP My Subscription ‼‼‼
What do I have to do to get your attention ⁉
THERE IS NO WAY TO REACH YOU!
1) Please CANCEL MY SUBSCRIPTION
2) PLEASE CONFIRM RECEIPT OF THIS EMAIL‼
PLEASE CONFIRM YOU HAVE CANCELLED MY SUBSCRIPTION‼‼‼
Dr Davidovski
Really pissed!
*******@hotmail.com
Hello Florence,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
You guys didn't help me AT ALL when my shoes were "delivered" and I couldn't find them anywhere. I even had called the company that sends out the shoes and they sucked too. You both suck. Cute shoes on website but sh*tty service. Too bad i don't know how cute the shoes really are since they never came even though the tracking said it did.
Hello Elsa,
Thank you for sharing your feedback regarding our shipping services. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
Don't get me wrong they are cute shoes but one pair i got for the color and then it was not what I expected, still like them though. Another pair made me bleed from rubbing and so i can only wear them with tall sock which is not always cute and other pair which just not what I actually wanted. Other then that they seem like good shoes.
Hello Kayleen,
Thanks for writing a review regarding our products. We will contact you within 48 hours for further assistance.
Best,
Nelle
Sizes WAYYYY OFF!
This is the WORST thing I ever got tricked into doing! I have all these stupid monthly fees/'credits' that I hate to lose, but what good do they do if the shoes aren't even sized right?!?! I don't have time for a monthly craps shoot! No time to be returning stuff every month! HATE THIS PROGRAM! I don't even want to give it 1 star!
Hello Corinna,
Thank you for writing a review regarding our sizing and how the VIP Membership works. Our Member Services team will get in touch with you within 48 for further assistance.
Best,
Nelle
I ordered wide sandals because I had wide feet and they were huge but I sent them back and ordered regular width of the same sandal and they're tight and somewhat hard to put on
Hello Jasmine,
Thank you for sharing your feedback regarding our sizing! For further assistance, our Member Services team will get in touch with you within 48 hours.
Best,
Nelle
I never received my heels and I wasted money on it
Hello Brianna,
Thank you for writing a review! We are sorry to hear if you did not get your shoes. We will contact you within 48 hours for further assistance.
Best,
Nelle
It was a good experience very good quality in the merchandise
Hello Carmen,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julie,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle