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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Way to expensive for cheap shoes they are cheap made and I would personally like a refund
Got a pair of sandal for the summer, but wore it one time when it rains unexpectedly, and the bottom of the shoes came off the day after……
Hi Dina,
Thanks for your effort in writing a review! We are sad about the negative experience you had with the quality of your purchase. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Every shoe and or item of clothing is always on par with my expectations.
Hello Fallon,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
Hi Robin,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
I was a VIP member for a couple months and I ordered 3 pairs of shoes, ended up returning one of them and throwing the other two away. It seems like the shoes are made for showcasing and not for actually wearing them, they are totally uncomfortable and I ended up with severe blisters and bruises in my feet. I don't usually write reviews but I feel like I had to so that no one else will experience what I did. It ruined my whole night(and it was my birthday :( ) The thing is you don't understand how bad they are until you actually walk on them and go around with them. Justfab really needs to improve the shoe quality, until then please keep away..
Hello Elena,
We are sorry to hear if are unhappy with our quality. We will contact you within 48 hours for further assistance.
Best,
Nelle
I order one pair of shoes and this company placed me in VIP. That apparently is their rule without my permission. Which means they continue to charge you on your credit card to support their services. What a scam because I could have made these cheap sandels myself. I will be disputing these charges at all cost. By the way their customer service just refer you back to the website. They know there is a super long legal document that allows the company, JustFab, to hide behind. It is all online and how many shoppers have to read a legal document before they order a pair of shoes? How many companies need that if their procedures are legitimate? Beware
Just Beware. *******@yahoo.com
Hello Cheryl,
Thank you for sharing your overall feedback with JustFab. We are sincerely sorry for any inconvenience this may have caused you. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Nelle
Do not use this website or sign up to it. We have been charged every month for the past year without our knowledge. When we tried to call costumer service to end our "vip membership", we got hung up on.
Hello Jessica,
Thank you for writing a review! We continuously strive to satisfy our member's needs as much as possible, especially with our VIP membership. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I really like the quality of the products but it the return policy is not good as well as the customer service. I am saying this because i had ordered a pair of canvas shoes but the size i ordered was not exactly same, i got one size big shoes. So i tried to contact customer care but they were very late imean the process to contact them was very long, it took me 2 days to get in touch with them.
Hello Sam,
Thank you for sharing your feedback! We are sorry to hear if you are unhappy with our return policies and our customer service. We’ve sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best,
Nelle
THESE PEOPLE WILL TAKE MONEY FROM YOUR BANK ACCOUNT EVERY MONTH. THERE IS NO DISCLOSURE OF ENROLLING IN SOME KIND OF SUBSCRIPTION ITS JUST A FRONT TO ROB MONEY FROM YOU EVERY MONTH. AND FORGET ABOUT CANCELLING IT, ITS GONE ON 4 MONTHS FOR ME.
Hello Marilyn,
Thank you for bringing this to our attention! We're sorry for the negative experience you've encountered with JustFab. We value your feedback and we'd like to make things right. We've sent you a request on www.sitejabber.com asking for your account information in order for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request and we'll be happy to assist you.
Best Regards,
Nelle
Ordered 2 pairs of shoes way too big. Cute but now what?
Hello Amanda,
Thank you for writing a review regarding our sizing. We will contact you within 48 hours for further assistance.
Best,
Nelle
I had to ask the person to cancel my membership so many times because they kept trying to change my mind! Then they became rude when i insisted they cancel my membership.
Hello Brittany,
Thank you for the feedback! We are sorry to hear about the poor service you have experience with the Member Services team. We strive for 100% satisfaction so our Member Services Team will reach out to you within 48 hours to help resolve any concerns you have.
Best,
Jane
If I could give zero stars I would. I bought a pair of shoes off here 6 years ago & had no idea what I was getting in to & they have been taking money out of my account every single month for 6 whole years!
Please be aware.
I have no way of getting this money back
Hello Susan,
We sincerely appreciate the feedback you shared! We deeply value your business with us. We've sent you a request on www.sitejabber.com asking for your account information for us to pull up your account and assist you further. Kindly check your email notification from www.sitejabber.com or log on to the website to respond to the request, and we'll be happy to assist you!
Best,
Nelle
I feel Sexxxxy when I wear them and look Sexxxxy with them. And the price 10.00 was in my bracket Thanks
Hi Lisa,
We appreciate your review! We definitely promise great deals and you can surely expect more soon!
Best,
Cathy
I loved my items ordered and I received awesome customer service when one of my packages got lost and had to be resent.
Hi Gwendolyn,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Everything I purchased so far has been excellent, the style is very unique and not like any other store anywhere. The pricing are in the budget and I am totally satisfied, I recommend it to the world to try this app very outstanding products
Hi Gillian,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
I was able to find good shoes at a cheap price! Will definitely be coming back to shop for more shoes
Hi Christina,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I'm writing this review to ask JustFab to update and upgrade their selections. I have LOTS of credit to burn because unbeknownst to me, JustFab kept charging me the monthly credit amount after I thought I had cancelled my membership. Much as I try to find something to buy, I end up not buying anything because the selections are so ho-hum. I've even asked my daughter, sister, and a friend to let me know if there's anything they find interesting, and nobody has taken the bait! That's the ultimate sign that your merchandise needs a breath of something exciting, when people can't even take advantage of "freebies." There's nothing I would love more than to just close this account, but I can't, so now I just keep hitting the "skip this month" button until I use up all my credit.
Hello Carlota,
Thank you for sharing your overall experience with JustFab! We deeply value your business with us and your feedback is important for us to hear. For further assistance, our Member Services team will be contacting you within 48 hours.
Best,
Nelle
I order shoes in a wide size and when they were delivered I never tried them on. When I did actually try them on they are too wide and now I've missed the return date. I'm stuck with two pair of cute shoes that are too wide and I can't wear. I should've tried them on but I just knew they were going to fit like usually but it's Unfortunate. I wish there was more time to send items back for members.
Hello Tierra,
Thank you for writing a review! We are sorry to hear if your shoes didn't fit. We will contact you within 48 hours for further assistance.
Best,
Nelle
As a woman with a larger foot, I appreciate the variety they have for size 10-12 with wide and extra wide options.
Hello Bithja,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
I have made quite a few shoe purchases from JustFab. The shoes have always fit me perfectly and held up well. Thank you, JustFab, for always giving me great value for my money!
Hello Debra,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in sizing, quality, pricing, and style just for you!
Best,
Nelle
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Courtney,
Thank you for writing a review! We are continuously striving to satisfy our member's needs as much as possible, especially with products. Our Member Services team will get in touch with you within 24-48 hours to further assist you.
Best,
Dean