JustFabReviews 10,359

The packaging was perfect. The piece itself was as they portrayed in the website.

My wife had previously used justfab to buy a pair of shoes. Decided to cancel the membership. Used the live chat service once, they said it was successfully canceled. My wife contacted them a week later by live chat to make sure it was canceled. We find out months later we are still getting charged $40 per month, no emails or promotions to show we were still a member of the site. So turns out we were just burning $40 every month. We called them, got the account "canceled" again. We will see if it actually is or not. They didn't even offer a refund or try to compensate us for this mess up. Terrible company.

I ordered shoes on Nov. 9th ‘21 and received a notification that it's on its way on Nov. 19th saying that my package has been shipped and it will arrive soon. Here it is Dec. 11th and no package. Never had this problem before and I'm really disappointed that there's no way to really track my package. Not knowing where something is that I paid money for really doesn't sit well with me. Luckily, customer service was helpful, explained that Covid is hot in some spots and delays should be expected and gave me credits, but at least have a sufficient tracking system to make sure it's still on its way and not lost in transit! These were Christmas presents and I'm pretty doubtful that they'll on time now. Super bummed.

The shoes are never the right size, cheaply made and always look much better on-line. I got a pair of sandals and the straps that go across your foot were not even in the same spot. So when you had them on you could clearly see they were off. The bottoms were like walking on a piece of wood. Needless to say, they never made it out of the house. I ordered a pair of tennis shoes I am a 7 1/2 and the shoes that I got said they were my size, but when I walked my foot came out of the shoe. Good thing my best friend has a little bigger feet so I gave them to her. Now I have all these points I have to use up so I try to stick with the clothes.

It was a great experience, an easy shopping trip. They had what I wanted, in the size that I wanted. When I did receive my item, I was very happy with the quality. They were actual winter boots, with some cushion! I could wear them to look fashionable and to be comfortable; no better match. However I tried them on my legs were a bit too short for the length they came in, for the size I chose. They were past my knees and well that wasn't the look I wanted. So I tried to begin the return and for some reason on the website it said I couldn't get my money back only store credit. I immediately called JustFab and the nice gentleman was able to help me. It was smooth sailing from there.

After a month goes by since the order I contact customer service and it took like 6 hours for an employee to respond to my chat message which would have been fine had there been an automated message stating it would be a while. Instead it felt like I was never going to get a response then it came at 10 pm. I tried to cancel the membership but nowhere on the website is that an option so I had to wait to get charged and then contact customer service again. Both employees were nice and helpful but overall I'd never shop here again

I believe I made a purchase from your site in the beginning of November and still have not received it. Called customer service and they looked into the problem but let me know to give a call back if I didn't receive my package after 9 days. I have purchased from you before so I wouldn't hold this one against the company as I haven't had any issues in the past with deliveries. Guess it's the time of year. Hope to get my package soon.

My shoes never arrived and were sent back. According to shipper no street number was on package. Then what I ordered was out of stock. This is not the first time this has happened and not the first time after returned to you I was unable to get what I ordered. Your VIP program is useless because if I do not order or cancel which has happened I get a store credit that is only good for a pair of 39.95 shoes. I should be able to use 39.95 throughout the store. I paid 39.95 and should be able to use towards any purchase. Never again will I purchase here. Also have had multiple shoes come apart between sole and upper especially peep toe. Heel taps come off frequently and materials scuff to easily. I received my refund from final purchase via check in mail which is utterly ridiculous since you pull money electronically from my account. Your service team is never helpful. I am glad to finally no longer be a customer.