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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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After tracking down a number to complete order with the money that was deducted for months, because of course I had issues using it when I needed! I didn't even receive everything I ordered! And of course now it won't be here for Christmas!
The shoes are gorgeous and the prices are unbelievable! I love the clothes too! I will continue to purchase from JustFab!
Hi Jeanine,
We appreciate your review! We definitely promise great deals and you can surely expect more soon!
Best,
Cathy
Shoes arrived three months too late. I would highly advise or purchasing from this company.
Hi Heather,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I like the price of shoes but don't want to lock into having a membership to take advantage of good deals
Hi Abigail,
We appreciate your feedback on our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Terrible product. Terrible service. I'd give them a 0 stars if I could.
Hello Terri,
Your feedback about our products and services is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Robo. Devuélvanme mi dinero. Han realizado dos transacciones sin mi autorización
Hola Bethzaida,
Realmente nos disculpamos por su experiencia! Sus comentarios son importantes con respecto a los cargos en su cuenta y nos gustaria hacer las cosas bien. Un representante de nuestro Equipo de Servicios para Miembros le enviara un correo electronico en breve para ayudarlo.
Mejor,
Ivy
Shoes are supper tight and somehow I went from buying one 20 dollar pair of shoes to getting charged an extra 40dollar automatic payment for I'm not even sure what but I want my money back
Hi Joelle,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Great quality shoes and they are soo cute! They are very comfortable for such large heels
Hello Leandra,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Cheers!
Best regards,
Chad
Delivery was fast. I really don't know what else to say!
Hello Keri,
Your feedback about our product quality and styles is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
My dress fit but the arms made it to where I couldn't move my arms up at all. My belt broke while I was putting it on and my purse broke after a couple of weeks but all my other purchases shirts pants and shoes were exactly what I was wanting.
Hi TesChelle,
We appreciate your feedback on the fit and quality of your purchase! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Site is easy to use and I love the items I've brought so far.
Hello Fakeshia,
We are happy that we were able to help you have an easy shopping experience. Thanks for your awesome feedback! We love hearing from fabulous members like you!
Best,
Jane
Said shoes were delivered never came when I tried to return them and report as stolen I never got my money back
Hello Genisis,
We appreciate you bringing this to our attention and we sincerely apologize for any inconvenience you had with your order. We value you as a member and want to make things right! A representative from our Member Services Team will email you within 48 hours.
Best,
Ivy
I bought jacket that is short but in the picture looks like is long so it's not fitting me and I can't return because I'm sick
Hello Luz,
We're sad to know that the jacket was not what you have expected. We have a very dedicated Member Services Team here to help you in any way we can. Someone will contact you via email within 48 hours.
Best,
Ivy
Hello Lisa,
We're so glad to know you love the app and the items! We really appreciate the time you took to write the review. We hope you will always have a fabulous experience with us in the future!
Best,
Zeth
Some things are great some seem plastic but overall great for $10
Hi Billie,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Awesome. Fashion shoes without the high prices. I love boots. Now I have every style and color I like
Hello Pamela,
Thank you for your lovely review! Glad to know that you like the styles! We always want to create unique designs for our valued members like you!
Best,
Jane
Their sizing is. All over the place. And I returned some shoes didn't get a refund until I complained to the customer service.
Hello Kayla,
Thank you for taking the time to write to us and express your feedback regarding the size of the items we offered online. At JustFab, our greatest desire is to ensure our members are satisfied at all levels and find the most suitable way to fix their problems/concerns without delay. Someone will contact you via email within 48 hours.
Best,
Ivy
Love the boots! Customer service was stellar! Will continue to be a loyal customer.
Hello Kim,
Great! We are so fortunate to have members like you who are constantly spreading positive feedback about us. We also appreciate your continued support of our products and services. Thanks for shopping with us!
Best,
Bella
For the first time, I had someone who truly cared about what I was saying and helped to the best of their ability.
Hello Natalie,
We love you and your wonderful review! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We will definitely relay this review to the whole team to let everyone know of your positive experience!
Best,
Zeth
I get so many compliments love them so much great selection and price. Will b ordering more soon
Hello Nancy,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with the selections we offer. That is what we always aim for, your satisfaction.
Best,
Bella
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Stephanie,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad