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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Very disappointed, I skipped the month on December 1, however they charged me 40 dollars for membership
I never received my boots and you all have the audacity to keep trying to charge my card $39! $#*! out of here!
Hello Sherome,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Fast and speedy checkout and product came in a timely manner.
Hi Tamara,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I have been a justfab member for years. I originally joined for affordable, comfortable footwear. I enjoyed the shoes I purchased... in the beginning. Then they started adding clothing and accessories. I also enjoyed the opportunity to use my credits toward fashion wear vs. footwear. In the beginning I could purchase an item and it would be here within a few days... to no longer than a week. My last order (I had a credit to use up because I forgot to cancel one month) is still out there somewhere in shipping land. I purchased on Dec. 4 and still waiting on an update from the Laser Ship company they now use. Shipping takes too long through the new company. I usually end up cancelling every month for the past couple of years. I have been contemplating leaving Just Fab for a while now. They tell you it's easy to cancel your membership... all you have to do is actually call the company and get someone on the phone. I will be canceling my subscription with them as I am just not satisfied with the selection and shipping with this company anymore and I finally used up the credits that I had acquired from not canceling monthly in time.
Hello Nikki,
Thanks for sending your review! Your feedback about our shipping and delivery timeframe is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
Just Fab is terrible. I was charged so much money and when I canceled my membership it was never canceled and charged me even more money. They did not cancel until I threatened to sue for all the money the took.
Hello Tonya,
We're sorry to hear about what happened to your account. We will be sending you a private message within 48 hours to discuss further your payment and cancelation concerns.
Best,
Bella
I love these boots! True to size, cute, and warm! Totally worth every penny!
Hello Tiffany,
We are happy your items are a perfect fit! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought two pairs of shoes and I can't even wear one pair because they are so uncomfortable. There is 0 support in the lining of the shoe and after just a couple hours my feet start to hurt. Cute shoes on the outside, but poorly made on the inside
Hello Colleen,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a customer and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Very upset when I received the shoes I ordered and there were 2 left boots
Hello Samantha,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Was excited to try this subscription out and it started off great. But then I received my boots and the quality was very poor which I should have guessed considering the price of $16. The boots bunched at my ankles making it look like I had cankles. I had immediately called customer service and attempted to cancel. I was offered a store credit which never reached account. So I called again and just cancelled completely. Not worth it imo.
Hello Lenia,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I ordered 2 pairs of boots, they were too big. I exchanged them for the correct size. One pair was correct, the other was the wrong size and color. When I tried to exchange that pair the size I needed was sold out. They would only refund me. I sent the boots back and still have not gotten my refund.
Hello Lacie,
Thank you for writing a review! We are sorry to hear about your negative experience with your return. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
Hello Karen,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I got 3 pairs of shoes my fist time using this site. I ordered half sizes smaller for all shoes because that was all that was available. 2/3 pairs of shoes were still way too big for me so I had to send 1 back and exchange the other for an even smaller size. When I got the exchange I wore the shoes to work. In the 2 minute walk from my car to my office, the shoes completely shredded my heels. I had to have my partner bring me bandaids and another pair of shoes just to get through the day. Our of 3 pairs of shoes, I only kept 1. And my feet took about 3 weeks to heal. The shoes themselves are cheap and oddly proportioned. I have canceled my subscription and I will not be using this site again.
Hello Sydney,
We're sorry to hear you had such a frustrating experience. Your feedback about the quality of products and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
"Customer service" is abysmal. Get a cookie cutter response for everything. They make sure that nothing arrives before that 14 day shipping window. Ordered my boots on Nov 15th and received them Dec 8th. My order left Indiana went to Atlanta and back to Indiana before coming back to Georgia again. The company they are partners with "PITNEY BOWES" according to tracking needs to be changed cause it's ridiculous. Tracking didn't even update between Nov 29th and Dec 7th. In that time I could've just driven to Indiana and picked it up myself.
Hi Jessica,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
While I understand that there have been supply shipping issues with many companies, I ordered a bunch of items in October. I have not received any update on these items and I have sent several emails asking for an update. There has been no emails what so ever about delays or approximate times of arrival yet they continue to send emails about their monthly charges. I have ordered from JustFab in the past and have several clothing items and shoes with them that have lasted years of continues use. I just wish they would do a better job at communication.
Hello Jaclyn,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
Packages never came. Had to be refunded, very disappointed
Hello Alejandra,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I order my shoes November 12 and is the time not received my order that supposed it's my birthday gifts but now it's too late.
It's the first time my order takes a long time to arrive
Hello Viviana,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I love the styles here! And shipping is super fast. I order a lot of different items on line. You are the only merchant I have ever bought from that has never messed up my order, shipping and I am always satisfied with the quality
Hello Debbie,
Thank you for your lovely review! We are glad to hear your feedback. We appreciate you taking the time to share your wonderful experience. Have a fabulous day!
Best,
Jane
I called because my package hasn't moved in 7 days. Laser ship will not answer me on the status of where my package is and neither can just fab. I was told to call back later.
Hello Stacey,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I mostly skip my membership every month, for YEARS now, because this dumb site makes it so hard for you to cancel. I end up having to make a purchase once in awhile if I forget to skip, in which case I immediately use my credit. The item comes, and every time, it's low quality garbage. I am always surprised by how low quality the items are - they usually end up getting donated almost immediately. I hate this site for making me jump through so many hoops to cancel.
Hi Chelsea,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Thank you very much this is perfect was the best ever!
Hello Jolene,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
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Hello Alejandra,
We are very sorry to hear that you have encountered trouble skipping your month. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella