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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I ordered my shoes too big, I called and was able to exchange them for the right size.
The leggings are already coming apart. Very disappointed.
Hello Stacey,
Your feedback about the quality of our products is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I bought a pair of combat boots that had hardware on the top where the laces go through & I wore them maybe 3 times & the hardware started popping off. I went to get an exchange but they were out of stock... was only going to get $10.81 back for the refund so I decided to keep them & I used gorilla glue to glue the hardware back on. I've now had to glue 3 pieces of the hardware. Not very good quality if you only wear it 3 times & it falls apart.
Hello Autumn,
Thank you for the feedback! We are sorry to hear that you are dissatisfied with the quality of the item. We will be contacting you within 24-48 hours to help you further.
Best,
Jane
I have had a membership for a few years now and the only reason I still have it is because I need to use all my membership points up before canceling. I have ordered several times to try to use all my points but end up sending 90% back due to inaccurate sizing and poor quality. It is very inconvenient to have to continue to send back and reorder just so I don't lose all my money. Styles are pretty lame in the clothing area. Lacking fashion sense. I can't wait to be done with this membership.
Hi Misty,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I cancelled before the 5th so I don't understand why I was charged.
Hello Maggie,
We're sorry to hear that you had trouble skipping your month. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
Easy ordering/checkout process. Received items within a few days of ordering.
Hi Stephanie,
We love your wonderful review! We always want to make your shopping experience as easy as possible and it is a goal met for us knowing that you are satisfied!
Best,
Cathy
I APPARENTLY BOUGHT $39 DOLLARS WORTH OF SOMETHING. I DID NOT BUY ANYTHING. I DONT EVEN KNOW WHAT IT IS! YOU BETTER CANCEL MY ORDER.
Hello Felicity,
Thank you for the feedback! We appreciate you for letting us know about your concern with an order that you did not placed. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Customer service and slow and rude! Asked to cancel membership and kept bringing up other stuff and i told them 5 times to please cancel!
Hello Gabby,
We appreciate the time you took to tell us about your experience with our Member Services Team. We strive to provide excellent member service, so a representative from our Member Services Team will be contacting you within 48 hours to assist you.
Best,
Zeth
Love my boots and how they feel the shipment didn't take long at all and the size is perfect for me.
Hello Kristina,
Thank you for the lovely feedback! We are happy that your items are a perfect fit! We are glad you are enjoying our products. Have a fabulous day!
Best,
Jane
Never worn them or taken them out the box tried to return but when I reached out to Just Fab No Response... The Quality was poor...
Hello Marquesa,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
Didn't even know I had like a membership $40 for that!
Hello Myriam,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
I ordered a boot am waited so long for it 2 weeks then no one contacted me to tell me they were out of stock. It gave me a date and when I tracked it it said shipped, I called just fab customer service to here they never had the boot online did not say iut of stock.
Hi Keisha,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I have nothing good to write about Just Fab. I received an email with tracking info saying it was ready to ship and it still says the same thing. I am 70 years old and I believe I was taken advantage of because I canceled my account.
Hello Vicki,
Thanks for sending your review! Your feedback about our shipping and delivery timeframe is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
I was completely blown away when I received my boots and shoe, it is exactly the way it's shown and comfortable and reasonable price too. I would definitely like to buy again.
Hi Prapti,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
Never got my package after having to call to have it resent with not all the products ordered. I give up.
Hi Erin,
We appreciate your feedback on your shopping experience with us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I usually don't have any issues but was somehow overcharged $100+. I don't even know how the sitewide sale was not applied. When I checked out, my total was $26 dollars because there was 60% off plus I was able to use my credit. Now there is 70% off with no credit so I ended up being charged an additional 43 dollars on top of 105.
Hello Sarah,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced while paying for your order! Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
I have tried multiple times to cancel my membership and have been unsucessful. The online chat takes too long and i was told it was deleted but then i saw i was charged and have a credit
Hi Amanda,
We appreciate your feedback on your experience when you contacted us! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The quality of the shoes are not good. They are already falling apart.
Hello Jennifer,
Thanks for sending your review! We would like to discuss further the quality of our products. Our Member Services team will be contacting you within 48 hours.
Best,
Zeth
My first time ordering online and not even tried on the booth that I had purchased. I heard this website from my friend. And man oh man! I loving them I wear to work every day especially for this time around when your feet needs to be warmer. Love justfab and highly recommend
Hello Kiki,
Thank you for the positive feedback! We are happy to know that you love our products and services!
Best,
Jane
I have not receive my package and shipping has been sent since the 7And i used to get it in 2 to 3 days is been over a 7 days
Hello Darlene,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Michelle,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy