On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Company is disorganized and didnt tell mei was signing up for $40 subscription. Got a refund the first time and was only given$25 back. Second time i called and got full refund and the day later $25 was taken back out of my accout from them. Extremely upset and will nuver buy from again. Actual product is not that bad but could be higher quality for sure. The ridiculous tagging and tricking is how they get you. I am a high school student, i do not have money like this for them to just take it. Owe me $40 in total i never got from refunds.
I've tried buying shoes twice now from JustFab and both times the shoes just seemed very cheaply made and were really uncomfortable. Most of them also didn't fit even though they were my size. When I went to return my first order, I had to call customer service because I wasn't able to have a return label created from the return area in my online account. For the second order, it isn't giving me an option to refund my credit card, even though I paid with a credit card. So I have to call customer service again. Overall, wouldn't recommend purchasing shoes from here.
Hello Megan,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
I tried to call customer service and not response at all. I tried to chat and that also did not work.
Hello Sindhura,
Thank you for making a review and for bringing this to our attention. I have recently read over your review and I am sad to hear that you had an unpleasant experience with us that you want to cancel your VIP membership. I'll make sure to share your feedback with our appropriate team! Your feedback helps us know what we can do better.
Best,
Clark
My package says it's been delivered and it was delivered to the wrong address! I tried to contact customer service all day yesterday and can't get through to get this taken care of. I keep getting disconnected or the chat gets ended on me before anyone fixes the issue. I'm a VIP member and I paid expedited shipping on my shoes that just " disappeared " and I can't get anyone to fix this issue.
Hello Brittany,
We apologize for what sounds like a very frustrating experience with your first order! Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth
Tried over the knee boots and realized these are very comfortable.
Hello Sandra,
We're happy to know that you love the boots that you've got from us and it fits perfectly! That is what we always aim for your satisfaction!
Best,
Bella
They didn't take to long to deliver and the boots fit perfectly. I am going to purchase something else real soon.
Hello Brenda,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
Got my normal size and didnt fit at all so god damn mad and illl never use just fab ever again take me off the subscription nowwwww
Hello Sarah,
We're sad that you are planning to end your VIP membership. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Bella
I joined JustFab and was excited about getting the first special offer. I purchased a pair of boots for $10, and ordered 2 additional pairs. For some reason they were never reached me and in fact showed up as a return to them. I never received notice from them that it had returned. I guess I just missed that promotion. I have ordered 2 more and received the order just fine. The boots are nice quality and there seems to be specials run regularly.
Hi Stephanie,
We appreciate your feedback on an order that you did not received! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Good quality sized right I'm really amazed at the clothing & shoes I selected
Hello Jackie,
Thank you for taking the time to share your awesome experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
I have no idea why I was charged $39.95 and was unable to reverse the charge. I do not recall reading any fine print regarding recurrent fees or anything. Quite deceiving and a theft. I canceled and will definitely be taking my business somewhere else, especially after having bought one pair on promo and can't really wear them because they are hard and quite uncomfortable
Hello Sharon,
Thank you for writing a review! We are sorry to hear that you are not pleased with our products and VIP program. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
I purchased a couple pairs of boots they did not fit so I wanted to return them. I contacted the company, they immediately sent me an RMA. It was hassle free. I would recommend them 100%
Hello Janet,
Thank you for leaving such a lovely review. We are glad to hear that we can provide great customer service. We will strive more to deliver excellent customer service consistently.
Best,
Bella
Terrible packaging and the subscription takes your $$ and states that you can use it in future order but it does not give you a clear option on how to use those funds in the check out process. When I called customer service they offered me $10!
Hi Luisana,
Thanks for your effort in writing a review! We are sad to know that you are unhappy with your experience with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I bought these boots for fall and they are so comdortable and stylish looks and feels great. Also pretty durable in the cold weather and snow
Hi Britney,
We love your wonderful review! We aim to provide you with products that are not just best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Cathy
I always wear a size 9. Don't know what size 9 foot is supposed to go in one pair of tennis shoes but not mine. The selection sucks bad.
Hello Connie,
We're sorry to know that you are dissatisfied with your item's fit. We will be contacting you within 24-48 hours to help you further.
Best,
Bella
Hi April,
Thanks for writing a review and for making your purchase! We are excited for you to receive your order!
Best,
Cathy
Fast delivery and easy to track, the quality is good and I love their promos
Hello Grace,
Thank you for sharing your wonderful experience with us! We are happy that you are enjoying our products and satisfied with the quality of our items! May your days be awesome!
Best,
Jane
Shipping was fast and shoes were received in excellent conditions.
On the website it is difficult to navegate and use the credits as it does not allow you to use it. If the app can be improved -a advertisement pop up comes up every other second and it's not user friendly.
I cancelled because I had a credit and was not able to use it, then called and customer service was not able to apply my 39.95 credit. The website and app needs work and be easy to improve the customer experience.
Hi Cristinavigoreaux,
We appreciate your feedback on our credit policy! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The boots were a size 10, as asked but they were to big. I just wish they fit
Hello Ruthine,
Thank you for writing a review! We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you within 24-48 hours.
Best,
Chad
I have now purchased quite a few shoes and clothing items and always comes professionally packed and fast shipping. Shoes are beyond cute and fit very well! I have a closet full of Just Fab Shoes …. Hey Just Fab you should sponsor me for shoe modeling! I have many shoes to model lol
Hello Guadalupe,
Wow! Thank you for your feedback! We're glad that you are satisfied with our products! That's our mission, to always provide our members with only the most likable and highest quality items. Enjoy your day!
Best,
Bella
I like having a personal shopping spree every month
Hi Beverly,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Emma,
We are sorry to hear that you disliked our VIP Membership terms. Our Member Services team will get in touch with you within 48 hours for further assistance.
Best,
Zeth