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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Items are wrapped and boxed for shipment. I have received all items sent in very good condition.
I've been pleased with all my purchases from shoes & boots for my granddaughter to coats, boots, and lounge wear for myself. The fit & fashion are spot on.
Hi Angela,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Cathy
It was not made clear at all with time of purchase that you will be charged a monthly fee. It was very hard to get my account canceled as well. Shoes are not as seen on website either.
Hi Alyssa,
We appreciate your feedback on your VIP experience! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Beautiful slacks! Great material! They will go Great with my sweater! I'm very pleased with my purchase!
Thank you…Everything is " Just Fab"!
Hello Sondra,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Cheers!
Best regards,
Chad
It said delivered but it never was. When i chatted with the representative they told to call the courier and they also couldn't help me. Extremely disappointed
Hi Wendy,
We appreciate your feedback on your order! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Arrêter de prendre de l'argent sur ma carte de crédit chaque mois. J'ai acheter une seule fois.
Mes bottes me reviennent à 250$ jusqu'à maintenant. Arreter de prendre de l'argent PLEASE!
Bonjour Sophie,
Nous nous excusons vraiment pour votre experience! Vos commentaires sont importants concernant les frais sur votre compte, et nous aimerions faire les choses correctement. Un representant de notre equipe des services aux membres vous enverra un e-mail sous peu pour vous aider.
Meilleur,
Ivy
I was happy to see that justfab carries my shoe size (12 med.)
Hello Imuwahen,
Thank you for sending your review! We're glad that your item fits perfectly! Your feedback is such an inspiration for us to provide good quality products.
Best,
Bella
Hi Vicky,
Thanks for your effort in writing a review! We are sad about the negative experience you had with your order. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Boots creased in multiple places after one wear. Would like to also be informed of when to cancel the payment each month for membership because i don't want to pay.
Hello Mariam,
Your feedback about the quality of our product is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I called in after having issues trying to return items, exchange items and missing items from 3 different orders. Your staff member Rio was great! Fixed everything and setup a painless experience for me.
He is a keeper for sure.
Hello Judith,
We strive to provide all our members with excellent service! We feel great that we were able to provide you with an awesome experience. Thanks for the amazing review!
Best,
Jane
I love the boots that I ordered. They came right on time for a fabulous girls night out. I have no problems with Jusfab and will definitely order again.
Hi Marsha,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Hi I never did receive my boots yet and I am still getting charged on my bank account. So unfair.
Hi Alvee,
Thanks for your effort in writing a review! We are sad about the negative experience you had with us. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
The app is so buggy. Scroll doesn't work, always brings you up to the top. Things dont load. Trying to edit the cart is a nightmare. Annoying trying to figure out pricing and how the discount work, the descriptions aren't clear.
Hello Natalie,
We're sorry to hear that you had trouble using our app/website. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Every order was very rewarding and on point and no problems.
Hello Amethyst,
Wow! Thank you for sharing your incredible experience with us. That is what we always aim for your satisfaction!
Best,
Bella
Quality of the clothes were better than expected and arrived early
Hello Tabitha,
On behalf of all of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Cheers!
Best regards,
Chad
I am seeing money getting taken from my account but i have not purchased anything in months.
Hi Lindsey,
We appreciate your feedback on your VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Loved my shopping experience and the great deal i got... Fisrt time ordering so didnt knew if the sizing was "true to size" so i ended up getting two pairs of beautiful shoes but WAY too big... :(
Hello Any,
Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to assist you with your membership concerns.
Best,
Zeth
I did not sign up for VIP, but that amount was taken out of my account and a credit was added. When I go to use the credit just so I can be done with it all, the credit doesn't even cover the whole price of the shoes. I refuse to pay extra due to something not caused by me or requested of me! I just want to use the credit and end it all! I feel you should come up with a better option!
Hi Lakeita,
We appreciate your feedback on our credit policy! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
I am trying to change my password in order to purchase what is in my shopping cart however I am stuck in a loop and I am not able to complete my order. I am very disasstified and I would like to use my remaining credits, etc. and then stop my membership. Please help me out.
Hello Meredith,
We're sorry to hear that you had trouble using our website while placing your order. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Had to return and it was super easy. They switched the product pretty quickly.
Hello Nealy,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Marjorie,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy