On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Most of the shoes I got I liked. The jewelry was garbage and cheap. Trying to send anything back was a pain so I never sent anything back. The last jumpsuit I bought felt like sand paper. I finally just canceled my account as I could never find anything worth buying.
Hello Kinzie,
Thank you for the feedback! We are sorry to hear about the inconvenience you have experienced concerning our shipping service. Your feedback is important, and we would like to make things right. Our Member Services Team will be in touch within 48 hours.
Best,
Jane
Your website is a scam i don't want to pay 40 dollars every month when i don't even use it anymore.
Hi Lorin,
We appreciate your feedback on our VIP program! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Excelente atención al cliente, excelente calidad de zapatos. Fácil el tramite a la hora de hacer devoluciones. Yo me afilie y ahora no me cambio
Hi Adriana,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Cathy
It was wonderful. Agent was helpful and polite. I would love to shop more from justfab
Hi Vishakha,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Cathy
Shipping was great! It's just the quality of the shoes VERY plasticity idk how to describe it. Cute boots tho!
Hello Sonja,
Thank you for sending your review! Although you are satisfied with our shipping and the styles of our boots, we still want to ensure that you are 100% happy staying with us. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Bella
Worst customer service worst customer service worst customer service
Hi Jessica,
Thanks for your effort in writing a review! It is always our goal to provide you with excellent service and it is so sad to know that it was not what you have experienced. We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Very good product. Very good site. Very good looking
Hi Isabelle,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Cathy
Everything about ordering from JustFab is great. Price, quality and ease of ordering. I love it!
Hello Janette,
Thank you for taking the time to share your awesome shopping experience with others! We're glad you're enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Cheers!
Best regards,
Chad
You charged me money without a purchase. Cancel my account.
Hi Claudia,
We appreciate your feedback on our VIP subscription! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Just Fab asks you to sign up and get the first pair of shoes for $10, which is amazing, but what they don't tell you is that they will take money out of your bank account without you knowing, and they make opting out of the option hidden and not known, forcing their costumers to buy shoes every month. Not every woman buys that many shoes. So get rid of that option and let us buy shoes on our terms, not having to remember when to opt out on every month
Hello Rasha,
We are sorry to hear that you're unhappy with how our VIP membership program works. Our Member Services team will be contacting you within 48 hours for further assistance.
Best,
Bella
Love the boots but have not tried them all on yet. The grey slouch boots have gotten many compliments and they are very comfortable, may have to get a back up pair just to be safe! The shipping was pretty quick too!
Hello Cheryl,
Thank you for such an excellent review. We are happy to know that you love your purchase and received it on time. Thank you so much for such lovely feedback!
Best,
Bella
Truly the worst possible experience possible. I skipped the month and was charged anyways. I reached out to customer service via phone which the lines are disconnected, then over Facebook to which I received no reply, and on Instagram my comments were HIDDEN from other users. Absolutely horrible. I had to cancel my credit card to prevent future charges. I would absolutely discourage anyone from ever purchasing from them.
Hello Cassandra,
We're sorry to hear you had such a frustrating experience. Your feedback about the 'Skip the Month' oprion is important! We would like to address this as quickly as possible. Our Member Services team will email you within 48 hours to further assist you.
Best,
Zeth
I AM SO PLEASED WITH THIS COMPANY. I LOVE THE SHOES, AND I AM GOING TO TRY SOME OF THE OUTFITS. MY ORDER ARRIVED WHEN EXPECTED, AND THIS HAS HAPPENED ON ALL OF MY ORDERS. EVERYTHING WAS IN THE PACKAGE, AND NOTHING WAS DAMAGED. I WOULD HOPE TO GET AN OPPORTUNITY TO MODEL A PAIR OF SHOES OR OUTFIT ONE DAY ON YOUR WEBSITE.
THANK YOU FOR YOUR TIMELY PROCESSING. I LOOK FORWARD TO CONTINUING SHOPPING WITH JUST FAB. BECAUSE IT IS "JUST FABULOUS"
Hi Dawna,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Cathy
I got the wrong size and wanted to return the boots but there was no return label.
Hi Sonya,
We appreciate your feedback on the item you got! We will be contacting you via email within 48 hours for assistance.
Best,
Cathy
Hello Joy,
We're sorry to hear that you are dissatisfied with our products' quality. Your feedback is essential, and we would like to address this as quickly as possible. Our Member Services team will email you within 48 hours.
Best,
Bella
It's been pretty still a little confused about the sizes, I didn't know know about cave size it's been awhile since I bought boots like yours, I go to order a knew pair with the credit cause I don't want to lose that and when I went to the check out which I couldn't find anyway my total didn't show on there plus I was told I could get the first pair for 10 dollars, I didn't know if it has to be the ones that are marked 10 dollars thanks but I really enjoy the new updates thank you
Hello Maureen,
Thank you for writing a review! We are sorry to hear about your negative experience with our products and website. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you within 24-48 hours.
Best,
Chad
They have a whole section of "plus size" but their size guide is inaccurate, they do not hold any actual plus size. Claim to go to a 3x but their 3x is a normal American 1x. Their options are not good. Besides the issue of plus size I got a purse from them and it does not latch correctly and is pilling after less than a month and it was very expensive. I tried to cancel my account and it said I did but then charged me anyways the next month. I put in a contact me help email and no one ever got back to me. Their shoes are fine, but the size guide is also not correct. Don't try to return stuff its not worth it because they say the shoes are damaged, because the box looks damaged. (which is how it is delivered everytime) Don't waste your money farther than the 10 dollar any pair. Delete your account immediately after.
Hello Elizabeth,
Thank you for the feedback! We are sorry to hear that we have disappointed you with our product and services. We are continuously striving to satisfy our member's needs as much as possible so we will be reaching out to you within 24-48 hours for further assistance.
Best,
Jane
Did not receive my last order of two pairs of shoes. I have at least 10 credits that cost about $40 each on a monthly subscription automatically deducted from my account. However, I must buy and pay for at least one pair of shoes to receive the second pair using the 10 credits (10 pair already) already previously paid for. Been a member for over 2 years but biggest rip off. Cheap shoe quality.
Hello Tonya,
We deeply value your business with us and your feedback is important for us. We're sorry to hear that you had trouble using credits. Our Member Services team will contact you within 48 hours for further assistance.
Best,
Zeth
Hello Terri,
Wow! Thank you for such an excellent review. We appreciate your time sharing how satisfied you are with the selections we offer. That is what we always aim for, your satisfaction.
Best,
Bella
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kimberly,
We're sorry to hear that you're disappointed with the products we offer. We are constantly striving to meet our members' needs to the greatest extent possible, and we will be contacting you within 48 hours for further assistance.
Best,
Bella