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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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When placing my order, I initially had difficulty with online process. I called the phone number for assistance. The customer service person was very helpful in completing my order.
Shoes are too inconsistent. I bought 3 pair and only one pair fit.
Hello D'auria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love their styles and they have good deals. I do not regret joining the just fab membership. Big up
Hello Daisy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide the best products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
Great price, style and selection. Was looking for summer heels just under 4in. Love them. Delivery was fast - great service.
Hello Ricci,
We are glad you are enjoying our products! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
I adore my JF account! I can not only augment my seasonal wardrobes, but I can find things to wear on stage when I perform. I have also been able to buy gifts for friends that would have otherwise been prohibitively expensive. There are so many options, so versatile, and convenient! One of my very favorite shopping platforms.
Hi Sara,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina
I never had a bad experience until this order. Because the shipping people lost my package and didn't care saying nothing they can do about it. And I know for a fact it was delivered to the wrong apartment building even thou they took a picture. Not of the apartment building but the number everybody has an apartment unit 5. So until I move my ordering will be on hold or until they get a new shipping people. Just fab only gave me $10 and I had to use within 30 days that is not satisfying..
Hello Sherry,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
None of the shoes are consistently similar in what size you should buy. I have to exchange half of my order. If you mix these inconsistencies with the poor customer service, the fact that you get charged almost every time of you've actually already gone in and choose to SKIP the month... it's just not worth it. The quality is always poor, and the prices aren't worth it (the prices are actually not even that great).
Hello Antonia,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our products and skip-the-month feature. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
The layout of the website is great. I can find whatever I want to view and shop for. Checkout is great, especially if your information is saved. I breezed right through. I got my shipment in a decent time. I had to return one item. There was no problem with doing that.
Hello Michelle,
Thank you so much for your feedback and for sharing this with others that you like our product and quality! We are pleased to learn that we were able to meet your expectations for online shopping.
Best,
Clark
Normally the shoes run small because just fab has a petit preference of women over thicker women who's cloths and feet run wide. These shoes I had to give to a man to wear for dress shoes. I've never had shoe size issues besides them running tight and small and never good option for wide always the less cute stuff for plus size and wide feet so I never buy hardly ever just sucks when I do they are hardly ever a good fit. I've never had so much problems with shoe size I always do 8 1/2 wide and they always fit in stores. Online I'm learning they get to size what ever way to make you buy again on the chance you won't return for proper size or money back.
Hello Jasmine,
Thank you for taking the time to leave a review. Your feedback about product sizing and sections is essential to us. Our Member Services team will email you right away to assist you.
Best,
Clark
After one day of wearing the shoes they wear absolutely destroyed. This is unacceptable. Just ONE DAY!
Hello Ana,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
On this last purchase, I bought some sandals, shorts and tank top. The shorts are the only thing that really works for me. The sandals fit good because I bought based on the reviews suggestion, however, the sandals were hard and I couldn't wear them more than 3 minutes of walking. They were cutting into the back of my ankle. The tank was cute, but fit too tight. I am saving it, in hopes that I will be able to wear it if I lose some weight. I like JustFab for the boots, but I really am not impressed with it for other items. And to me its a hassle to log on to the website each month to opt out. The only reason I actually made a purchase this time is because I had credits due to forgetting to opt out a couple times. I do like it for the boots, but only in the Fall time.
Hello Ann,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. We would like to discuss further the VIP membership and 'Skip the Month' option. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Always on time and fits well. No problems using points or credits
Hello Sharon,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Both pairs of shoes that I bought were probably some of the most uncomfortable shoes I've ever worn in my life. I'm kind of bummed because they are super cute.
Hello Sydney,
Thank you for taking the time to leave a review. Your feedback about the sizing of our products. Our Member Services team will email you right away to assist you.
Best,
Clark
I haven't received my shipment. It was again shipped to the wrong address even AFTER I changed it with an agent on the phone and online...
Hello May,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
For the longest time, I've been looking for a knee high boot with medium to small calf, and couldn't find one, but I found them here! Thanks, Justfab. Y'all delivered! Winter ready
Hello Eunice,
It is our desire to keep you satisfied with our services, unique styles, and good quality. You are our inspiration for doing our very best. Thank you and remember, we value you!
Best,
Mary
I signed up for a vip membership. I have been trying to cancel the membership and cannot. I have tried calling the phone number and texting the number they provide for cancellation but it does not work. I can't even log into my account to skip the month, it just keeps "loading". This website is a scam.
Hello Katie,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Trying to cancel this subscription is like joining the mafia. You don't leave it alive. Once you join the membership, they pull out $40 every month and give you BS prices on things, overcharging anyone who doesn't have a VIP membership. Cancelling is ridiculous. Every person that I know who's paid for this subscription even once has to fight tooth and nail just to get them to cancel. They harass you and offer you free points if you choose to stay. It's pitiful.
Hello Lillian,
Thank you for sharing your experience with then monthly member credit and canceling your VIP account. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I went on their on line chat to ask for help. I need to return my most recent order but it's not showing up in my order history so I can't start the process. I was trying to communicate this as they told me to go to the order history to start the exchange when communication was cut off. I don't know if they just left or we were disconnected.
Hello Sarah,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Love your clothes! Cannot send much info for I am taking care of a sick parent right now!
Hello Parker,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your clothes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I was happy with the dress and I liked the way it looked on me
Hello Heather,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dorothy,
Thank you for your review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz