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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have been justfab customer for a few years and everything I've purchased has been good quality merchandise, exceptional deals and excellent service.
The products always exceed my expectations but shipping takes forever!
Hello Hollye,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our shipping service. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been a member of Just Fab for a few years. I have never been disappointed with shoes or clothes from them. I have never had to return an item. The shoes are very stylish and comfortable, they are of good quality. I love that they have such a great selection, always in my size. I highly recommend Just Fab for keeping up with the trend for stylish shoes and clothing.
Hello Tonjah,
Thank you for your great feedback and for spreading the word. It was a wonderful feeling to be able to meet your online shipping needs.
Best Regards,
Clark
I liked the boots so much I bought a second pair.
They are durable and fit great. I would recommend them to any one who wants a good work boot that has a little style.
Hi Mary,
Thank you for such a wonderful review! We always strive to set a standard with our service and quality. We are so glad to know that you are satisfied!
Best,
Tina
Out of 3 pairs of shoes, kept 1 pair and returned 2. Read the reviews of each pair and reviews that are not descriptive should not be posted (Ex. "Awesome!, Love it!"). Keep the comments to survey questions & star ratings.
Hello Natalie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Everything was as described. Fast shipping and a good value!
Hello Jena,
We are glad you are enjoying our shipping and pricing! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
It's been a week since I sent back my items and still haven't received my refund. I got an email confirming they got it so I don't know what's the deal? The whole return process seems to be more complicated than other stores.
Hello Ashley,
Thanks for sending your review! Your feedback about our return and refund process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Each item seems cheaper quality than the amount paid for. The sunglasses arrived crooked. The sandals would be lovely if the proportions of mesh around the ankle were even.
Hello Meg,
Thank you for sharing your experience with the quality of our products. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Pretty bad, l haven't received the merchandise yet since after purchase
Hello Elda,
Thank you for taking the time to leave a review. We are sad to hear that you are not pleased with our delivery service and Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
It is a nice place to shop when you are looking for a selection of fashionable shoes boots or sneakers.
Hello Sheila,
We’re glad that you found what you were looking for. It is our goal that you are always happy with what you bought from us. We look forward to seeing you again. Have a great day!
Best,
Mary
I was amazed at the quality of how these items were shipped to me!
So much better than my last Nordstrom order!
I was so impressed one of the pair looked better in the picture than out of the bag; instead of returning them I just passed them along to someone who thought they were too cute!
Hello Maureen,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have bought many shoes, sandals, boots, and clothes from Just Fab. I have usually been very satisfied with my purchases. The website is easy to navigate. The items are shown in several poses, which helps
Hello Christine,
This is awesome to hear that you are loving our stylish products and the website. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
Ordered some leggings, too small, exchanged for bigger size. Received exchange, too big. Requested refund... too late for refund, only credit. Turn around time for exchange was too long and missed my window for money back. Feel ripped off
Hello Antoinette,
Thank you for sharing your experience with the items you ordered and in processing a return. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Kierra,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you were not able to receive your order. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The shoes were prefect. Will recommend Justfab to my family and friends all the time.
Hello Melvina,
Thank you for taking the time to provide comments and for spreading the word. We're delighted to hear that you like our products and services.
Best Regards,
Clark
I wear a size 5 so finding shoes in a brick and mortar is impossible. JustFab has been a god-send for me. I find really cute styles in my size and when they have sales, I get them at ridiculously low prices--also with their rewards program. I'm glad I re-joined.
Hello Linda,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
Not happy, not disappointed... I just don't think it's worth the monthly payment..
Hello Sarah,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and the monthly member credit is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
Expected a refund, but received a store credit. It wasn't even in the amount I was actually charged on my card either. Was not happy.
Hello Keri,
Thanks for sending your review! Your feedback about your refund is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Order comes on time or before and shoes always looking amazing
Hello Ebonie,
We are so fortunate to have members like you who continuously admire our items. Thank you for choosing JustFab! Have a great day!
Best,
Mary
I called in with a couple of issues. The person who helped me was awesome. He took his time explaining why I had the issue and even explained how to keep it from happening in the future. I was very impressed with his knowledge and patience.
Hi Selicha,
Thank you so much for your awesome feedback regarding the assistance that our Member Services Team provided! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
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Hello Eula,
Thank you for your loyalty. We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz