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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Excellent customer service and good quality of the products.
Very happy with service, speed of delivery and my purchases.
It is also very easy to skip a month unlike some other companies.
Hi Elise,
Thank you for your amazing feedback about your shopping experience! It was really a pleasure doing business with you. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Placed order and came quickly! Whole process was simple
Hello Sheena,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I bought a pair of boots that was tight fitting & a travel jewelry box it was too small. I am returning both items.
Hello Joann,
Thank you for sharing your experience with our services and the items you ordered. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered July 1st, still haven't received my package!
It's over a month later!
Hello Julissa,
Thank you for taking the time to leave a review. Your feedback about our shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Loved the new styles. Found some great buys and they were delivered within a few days.
Hello Irene,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I received the shoes and they are to big. I can not wear them. I have tried to find a way to return them but have been unsuccessful.
Hello Barbara,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I want to do a change and nobody answered me. I tried the chat and never had a reply
Hello Nathalia,
Thank you for taking the time to leave a review. We strive to provide excellent member services, so it genuinely dismays us when things like this happen. Your feedback about our return and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Ordered a pair of fuschia sandals to go with a specific dress. They're perfect and came in a couple of days.
Hi Jan,
Thank you for the nice words that you said about the style of items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
The shoe fit perfect to size. The lacey top fit perfect. True to size. Very satisfied.
Hello Nancy,
We are so glad that everything worked out for you. We here at JustFab do our best to provide great product styles and fit for our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I get to receive my orders like 2-3 months. Whenever I check my orders, they give me the incorrect dates.
Hello Renna,
Thank you for your purchase. For assistance with the delivery, our Member Services Team will get in touch with you right away. Thanks! ​
Best,
Renz
Absolutely love all my shoes and delivery is quick and the shoes are all packaged nearly!
Hello Teresa,
Awesome! We are grateful for the pleasure of serving you and meeting your shopping needs. Enjoy shopping and hope to hear more from you in the future!
Best,
Mary
I left several shoes in the cart to check later, two weeks later I received notification that an order is on its way. I tried to return them but it only gives me the option to have a credit on the page.
Hello Sumaya,
Thank you for taking the time to leave a review. Your feedback about your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love my shoes! Came in good condition and they are exactly what is displayed on the site
Hi Yolanda,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
I was auto enrolled and was charged a membership fee. Very disappointed that they dont ask before charging your card.
Hello Reina,
Thank you for taking the time to leave a review. Your feedback about the VIP membership is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Love this outfit for a wedding I will attend! Bought both the flats and the platforms. It was fun to find a dress and shoes that match!
Hello MiaBella,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Ordered weeks ago and still have not received my order.
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you still haven't received your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Terrible business to deal with. Items are low quality and it costs about 1/2 the price to return items. They are supposed to email to ask if you want to skip only half ever arrive and yes I checked spam. If you miss replying you get a credit that you can't use on half the stuff so hard to get rid of them to get out of being a member and they are really hard to get to allow you to get out of VIP program.
Hello Dawn,
Thank you for taking the time to leave a review. Your feedback about our product quality and the VIP membership is important, and we would like to address this as quickly as possible. We would like to discuss further our product pricing and return process. Our Member Services team will be contacting you right away for further assistance.
Best,
Zeth
Hello Ana,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Great experience as per usual, love the products and love the experience!
Hello Alannah,
Thank you for your continuous love and support of our products and services, Hope to hear more from you in the future!
Best,
Mary
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Rebeca,
Thank you for such a wonderful review! This motivates us to do more and we promise to keep our standard in quality just for you!
Best,
Tina