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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I'm very happy with all my shoes but one pair came very small. It says it's a size 8 but they are more like a size 7. Other than that, I am very satisfied with my order!
I liked the convenience of JustFab. But the quality of products wasn't always that good. Definitely could be better for some of the prices.
Hello Erynn,
Thanks for sending your review! Your feedback about our product quality is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
The selection for 3-4inch pumps with a closed toe and with ankle straps has really gone down over the years with JustFab.
I have been a customer for over 10 years and will likely be ending my membership.
Hello Samantha,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Great shoes. Great return policy. Easy from the comfort of my own home. After several years, I have a feel for sizing. ALWAYs get compliments on the shoes
Hello Crystel,
Thank you for your remarkable review! We sincerely appreciate it and we’re always happy to hear that our members are happy and satisfied with the products and services we provide! Have a fabulous day!
Best,
Allison
I have not received my order, even though it was shipped over 3 weeks ago. This is the second time I've had an issue with receiving my order. When I contact customer support, they tell me that I have to contact the shipper. The last time I never did receive my order. Very disappointed!
Hello Erin,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have not received my order,...••••••••••••••••••••••••••••••••°°••
Hello Kelly,
Thank you for taking the time to leave a review. Your feedback that you have not received your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
They never have the right sizes available for purchase and the shoes fall apart after a couple wears. Everyone I tried giving my credots to declined as they did not like JustFab at all.
Hello Maria,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit and quality of our shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
First, I suggest always look at the star rating and the reviews. There is SO much information you can get from this to help make your decision. Every time I buy clothing, the quality is great! The shoes are also good too.
Hello Sarah,
Thank you for your positive review and for sharing this with others. It was a great feeling that we were able to meet your satisfaction in online shopping.
Best Regards,
Clark
I have been a member for years. I can certainly tell that the quality of the shoes as well as the variety of styles has changed for the worse. When I complete my credit. I won't be ordering from Just Fab anymore.
Hello Sherry,
Thank you for the feedback about your experience with our product quality and style. Your satisfaction is our priority and we would like to make things right, our Member Services Team will contact you right away.
Best,
Allison
I'm very impressed by the quality of the shoes I've received. I was of the opinion that good shoes had to be expensive, but JustFab has proven me wrong. I'm excited to see what my membership has in store for me!
Hello Melissa,
This is awesome to hear that you are loving your purchase and the VIP membership. Thank you for taking the time to write a review! Hope to hear more from you in the future!
Best,
Mary
My purse is absolutely gorgeous! It feels good to carry and I ABSOLUTELY love the gold accent! I purchased the BEAUTIFUL blue color, perfect for any shade of blue jeans! I have received soooo many compliments… awesome craftsmanship and its very CLASSY!
Hello Angelique,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best Regards,
Clark
Great quality, true to size, great price! I will definitely order again.
Hello Kelly,
Thank you for taking the time to leave your feedback and for sharing this with others. We're happy to know that you enjoyed our products.
Best Regards,
Clark
I am not a high heel fan general because i'm flat-footed with wide feet and my feet will overlap the heels, But I will most definitely order from justfab again! SHOES WERE DROP DEAD GORGEOUS, FIT SNUGGLY, COMFORTABLE & etc.
Hello TySheonia,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Sizes run so small quality isn't good for what you pay for it
I ended up cancelling my subscription because it just isn't worth it and their aren't enough options in clothes or shoes without ridiculous heels
Hi Kaley,
Thank you for sharing your feedback regarding your shopping experience! We always like to know what our members are thinking so we know where to improve. A representative from our Member Services Team will be contacting you immediately.
Best,
Kim
The shoes were great. The clothing is always lacking. The sizes are always off and they seldom are anything like the pictures. I actually threw away 2 pairs of pants.
Hello Traci,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of our clothes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I'm trying to get out of Justfab monthly subscription. I currently have like 9 credits and when I purchase something i'm still having to pay additional money. I don't find enough things that i like and so need to get out of it.
Hi Lori,
We appreciate your feedback about your VIP membership. Your feedback is important, and we would like to make things right. We will be emailing you right away for assistance.
Best,
Tina
Nothing is true to size. I run between a 7-8 varying on the shoe. I bought three pairs size 8.5 and all were too small!
Hello Christie,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
It was ok they came fast but the one pair that said it was vapor blue was actually light grey. Their colors aren't what they say they are
Hello Tracey,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I have no complaints at all with Just Fab, always true to size and excellent quality
Hello Karen,
Thank you so much for sharing your feedback regarding our products. We always strive to provide our members with the best fit and quality. Have a fabulous day!
Best,
Allison
Need to exchange shoes for a different size but can't find the actual link to do it. There are instructions but no tab or link to actually print the return sticker.
Hello Evelyn,
Thanks for sending your review! Your feedback about our return and exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Jennifer,
Thank you for sharing your experience with the size of the item you purchased. We value your opinion, and we would like to make things right. A representative from our Member Services Team will email you shortly to assist you.
Best,
Mary