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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Sizes Shoes are bigger than regular size and I am 5.5 and can't hardly get them to fit or styles are not available for size 5.
It fitted perfectly and it was what I expected……………………
Hello Grace,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your sandals! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Found these little gems on Instagram and loved how quickly they shopped & showed up for the first day of school.
Hello Kat,
Thank you for taking the time to share your awesome shopping experience with others! We hope you'll like your purchase and please feel free to give feedback once you receive it. Have a fabulous day!
Best regards,
Chad
It is a good business model and has good costumer service and good digital work but the diversity of their products is not for everyone. I had to cancel my men because most of the footwear doesn't meet proportions of wide foot. And hurts my skin or doesn't fit properly.
Hello Maria,
It is with great regret that we received your feedback regarding the fit of the items we have. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I've made a recent purchase, decided to do the after payment. Order was on its way, the day it was out for delivery. Never made it to me. Post office sent it back, I called fab line, put me in as the 12th caller. Never called back, I've called three times already trying to see if I can get the order resent, or at least figure something out. I definitely wanted my order. Never an issue, I really like JustFab. A bit discouraged.
Hello Glynnis,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
If you're okay with shopping at shops like Forever 21 and okay with that quality then you'll be fine with Just Fab. The part that I hate is I want to cancel but I can not get my money back from the "credit" or amount withdrawn for forgetting to "skip a month". That's my fault and I take accountability for that but their purchasing system sucks.
When I did purchase 2 items at half off, but ran out of stock for one Item. They would not credit me the amount for this item. Instead I was charged the full amount for the 2nd item. Like HOW DOES THAT MAKE SENSE? When I brought this up to their customer service, they could not resolve since the credit i used is not something they can easily re-credit since it's in whole amounts. It's confusing and frustrating. The conversation went no where and they did not have their manager follow-up with me. I let it go for the sake of my sanity. I'm still a member just to use up the rest of the "VIP credit" with the free shipping. The products aren't even decent quality so I'll be donating or gifting it.
Hello Betty,
Thank you for taking the time to leave a review. Your feedback about the VIP membership and credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Todo muy bien, precios, ofertas y calidad, gracias
Hola Zobeida,
Gracias por dejar una evaluación. Siempre nos esforzamos por ofrecer la más alta calidad al precio más razonable. ¡Qué tengas un lindo día!
Mejor,
Renz
I told multiple members in your chat and email that you send my package to a different address
Hello Nanncy,
Thank you for taking the time to leave a review. We are sad to hear about your negative experience with your order and our Member Services Team. We always strive to improve our services and feedback like this from members is very much appreciated. Our Member Services team will email you right away.
Best,
Chad
I have been traveling outside the country when I order my purchase. The delivery was fast, and the quality of the shoes are great. I bought them with the purpose of having a dual shoe that I could use in the span of the seasons. The feel doable and resistant and the look is as fashionable as the pictures!
Hello Cynthia,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members. Hope to hear more from you in the future!
Best,
Mary
Hello Kelly,
Thank you for sharing your wonderful experience with the shoes we offer online. It makes us happy to know that you are satisfied with the products that we provide to our members.
Best,
Mary
The shoes looked better in person than in the pictures. Exactly what I was hoping for
Hello April,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
A couple of the items I got don't fit properly but overall it was a good purchase
Hello Charmica,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shoes are too small, please sell wide width shoes.
Hello Melissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Simply charging more. And deducting money again and again without any reason
Hello Sneha,
Thank you for providing feedback about your experience with a charge. We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
The quality of my clothes and bag were very good. I definitely enjoy shopping on this site.
Hello Tanisha,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide the best quality products and services! Enjoy shopping!
Best,
Mary
Twice I had to contact you to send out my exchange. The exchange that I've been got, one of the pairs of shoes was defective. I requested another exchange, a hold was put on a pair until I sent out the damaged pair. I had to once again solicit you to send out the exchange and now I'm being told that the pair that was put on hold until you received the defective pair was sold. So now I don't get the shoes I really wanted.
Hello Gloria,
Thank you for your review. For assistance with the exchange concern, our Member Services Team will get in touch with you right away.
Best,
Renz
I was about to place an order for a $14.95 pair of shoes and to use my $39.95 credit. At checkout I owed a balance. And I'm supposed to have VIP status, which doesn't mean much. I'm confused and will likely cancel my subscription. It's not working for me, any more.
Hello Phillis,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our credit system works and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Enjoyed giving my input. I feel comfortable and special that my style of taste matters
Hello Lajewell,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
The shoe size I ordered was too small and I sent it in for return and I still have not received my return my new pair. Very disappointed where are my shoes?
Hello Julie,
Thanks for sending your review! Your feedback about your exchange order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
JustFab had an amazing promotional sale and I just had to see what they had to offer. I was able to get a few things for myself as well as a few items for my daughter from FabKids. One of the shoes I ordered was too big so I returned that item for store credit. JustFab offers amazing products.
Hello Jerrin,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz