On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
These boots have elastic tops that do not stretch far enough to allow you to push your foot in. I am very disappointed in the quality of these boots and will return them.
My address is incorrect on the site even though I have been ordering and received for years. My parcel was returned and I am unable to change my address on your website. I tried calling and texting via Facebook but no resolve.
Hello Helena,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I absolutely love my shoes! The black ones with the pointy toe runs a lil small but other than that they are perfect! Great materials and awesome prices!
Hello Alexi,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I saw the backpack & loved the color. I ordered with ease, & it arrived on my doorstep in a timely manner.
Hi Jacquelyn,
Thank you for your amazing feedback! We're glad that you love the style of the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The shoes and boots use to be nice but now its never my size or really ugly shoes. It needs to be more age friendly shoes or advertise for 45 and up
Hello Gela,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the selection of items we offer. Our Member Services Team will reach out to you right away.
Best,
Allison
Left sandal was wider than the right and the heel was crooked.
Hello Mary,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your sandal. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Good experience. I received my shoes in good condition, beautiful as I saw at photo online & good quality
Hello Nawal,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Your boots used to always fit in wide calf. I've been buying them for years and the last few pairs I have bought do not fit they are always to small.
Hello Christine,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the fit of our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Great shoes for a great price! Would definitely buy again.
Hello Antonia,
Thank you for the great feedback. We're so glad that everything worked out for you. At JusFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
Horrible I didn't make any purchases and I'd like my money back becuase I also only used this app once and I didn't buy anything else
Hello Anna,
Thank you for sharing your experience with a charge o your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality of the shoe is good however they are not as wide as expected.
Hi Anna,
Thank you for providing feedback regarding the sizing of our products! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I never received my order and then my credit card was charged another 61.20 for an order I never even placed nor is it listed on my account.
Hello Christine,
Thank you for taking the time to leave a review and your feedback about your order and the charge on your account is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Tired of not having stock to exchange items when purchased, will be closing my account
Hello Rhea,
Thank you for taking the time to leave a review. We are very sad to hear that the items you like are sold out and that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I love my new shoes, one pair fits a bit big though. The shipping was great, my shoes arrived quickly.
Hi Danielle,
Thank you for sharing your feedback regarding our products! We always like to know what our members are thinking so we know where to improve. Our Member Services Team will be contacting you immediately.
Best,
Kim
I received 2 pairs of boots in the wrong colours, boots are not but this isn't the first time I have received the ring order.
Hello Nicole,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
One of my orders came and the shoes were a size too small and then they said they'd ship me a replacement and it never came
Hi Breanna,
Thank you for providing feedback regarding your exchange order! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
Hello Donna,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
The boots are too big in the foot and extremely too small in the calf. Clearly your plus size and wide or extra wide does not pertain or consider all shapes and sizes of all plus size women.
Hello Leah,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I ordered 4 pairs of boots, and paid less than $40 for all of them. The prices are amazing! They arrived two or three days early, which is always a nice experience.
Hello Missy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I dint receive my product, If i called the help desk they are not responding correctly.
Hello Nidhi,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi B J,
We value our members, and your feedback about the quality of items is so helpful for us to hear. One of our Member Services team will get in touch with you right away.
Best,
Tina