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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I purchased a pair of wedges and was not satisfied. They are not secure and only grip the ankle and toes. I would have loved to have had a pair that have an overarch strap. I cannot wear these anywhere unless I am sitting down.
I like the short time frame in which it takes to receive your item.
Hi Kim,
Thank you for your wonderful feedback! We're very glad that hear that you received your package on time. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
I bought a load of boots in different sizes when the sale was on. It just seem silly not to do this. I plan to hand these boots out to Mothers or young girls who need boots for this winter. I think I got around 9 pairs of boots using my credits and VIP status for an incredible amount of money. I feel sure that these will help out some people. They are great looking boots with style and grace.
Hi Jassmond,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
This backpack is the perfect size and I love all the compartments, especially the more structured bottom part. Very classy look!
Hello Sandy,
Thanks a lot for the positive feedback on the item you have purchased! Our member's satisfaction is our utmost priority and we appreciate your trust here at JustFab. Hope to hear more from you in the future!
Best,
Mary
It's good when I can find what I want. It's a hit and miss.
Hello Kourtnei,
Thank you for sharing your experience with the products you want online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Hello Lori,
Thank you for the wonderful review and for taking the time to share your awesome shopping experience with others! Our priority is customer service and we are ecstatic that we met that mark! Awesome members like you make our job a pleasure.
Best regards,
Chad
I bought and when it arrived it didn't fit me. I made an exchange and still could not change it for a correct size because there was not a size that would work for me.
Hello Maria,
Thank you for sharing your experience with the sizing of the item you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The service was great. Good quality on time delivery.
Hello Sandra,
What an awesome review! Thank you so much for the positive overall feedback on our products and services! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
I bought two shoes from JustFab seeing their sale ads on Social Media. Nowhere was it written that a monthly membership fee (which they call the VIP status) would be deducted for purchasing from this sale. Even though they claim it was written. But it wasn't. So they charged 50$! From my account without a single intimation to me. And since they claim that it was written while purchasing they won't even refund me.
Moreover, their AI chat box is as $#*!ty as it can get. It never replies correctly and often ends the chat just like that even when you are just typing your query. No problem can be solved over email (they never reply). You always have to call customer care and can't even remove your payment method from their website! This is unethical on so many levels.!
Hello Amrita,
Thank you for taking the time to leave a review. We are sad to know that you are not pleased with how our VIP program works. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I want a refund. I did not but this it's took 50 dollars out of my accoudt
Hello Ann,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I have to look around for the option to cancel for the month. It was not always this way!
Hello Robin,
Thank you for taking the time to leave a review and your feedback about canceling for the month is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Easy to navigate website. Don't really like the skip the month but i have been doing it for 5 yrs. The shoes are nice and they last years for me, so i am content.
Hello Maureen,
Thank you for taking the time to leave a review and your feedback about the skip-the-month feature is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Very satisfied, the service was great and the staff was very friendly and attentive and professional in her delivery of taking information
Hello Dallis,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Thank you I like it so much and the size is true the same size
Hello Nisreen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Trying to cancel. Not done. Keep getting hung up on via chat!
Hello Michel,
We’re sorry to hear about what sounds like a frustrating experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
The site is users friendly, the products are as advertised, quality materials and true to size
Hello Nakesha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Well I'd love to but ordered the shoes 3 weeks ago and still have not gotten them. Everyday there's a new email saying something shifty like "you order will there in a few days" but it says that everyday. Horrible shipping and misrepresentation of arrival. Total lies
Hello Sumer,
Thank you for your purchase. For assistance with your delivery concern, our Member Services Team will get in touch with you right away.
Best,
Renz
The sports bra fits very strangely. It's loose and over hangs on the sides?
Hello Autumn,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered 5 pairs of shoes - all with the wonderful wider fit that JustFab has available. Loved the look and fit of two pairs, the other three were a bit too high for me but it was easy to deal with them. Impressed with the quality (and price!) of my order!
Hello Sandy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Whenever I need to add a little glam to my wardrobe, Just Fab delivers. I ordered 2 pairs of very sexy black stilettos, one fit like a dream, the other not so much. The return process was so easy. Now I have credit to buy another pair!
Hello Lisa,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Julia,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad