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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Didn't receive it first of all had to file a complaint with post office and just fab I finally received it 2 months after ordering and it showed up the wrong size ong! Never shopping here again not even going thru the effort to get another pair a third time
Hello Felicia,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Pants are cute but they fit horrible why 50 words when the pants are horrible
Hi Marina,
Thank you for providing feedback regarding how the item fits! We always welcome the opportunity to improve our products and services. Our Member Services Team will be contacting you right away.
Best,
Kim
I have order a great amount of she's with JustFab, but as of 09/28/2022 I will never give them my business. I really learn how dedicated they are not with customers. I called them to get help with making a order, because lost lost my vision in the left from a disease called Lupus. I called customer service the first time and I was talking with a male and ask for assistance so am waiting not aware he had hung up the phone. At this time am upset, but decided to call back hoping who answer would help me out. I explained to her my probably trying to place a order due to loss of my sight in one eye, but she insisted on telling me to go online and place the order, so at this time am really getting upset, because tonight I learn JustFab is only courtesy when you spending money on buying there shoes, so they must be getting a commission by selling more shoes. I realized they didn't have time to assist a person who only have vision in one. As I told them tonight they will never get another dime from me and I will purchase from Shoe Dazzle from this day forward, but they always want you to take a quick survey on how they service was. Well I can tell them it was lousy.
Hello Marilyn,
We sincerely apologize if you are not happy with your experience. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Just fab had all the shoes I needed and wanted in stock. They are quite stylish and affordable.
Hello Diane,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
I've been with JF many years and I've never had an issue. If I need to do a return they are quick and efficient.
Hello Laura,
Thank you for your response. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Although the shipping of merchandise was very secure and in good condition the product (s) sizes varied a lot
Hello Monique,
Thank you for taking the time to write a review! We'd be delighted to assist you further with your concern about the sizes of our products. Our Member Services Team will get in touch with you right away.
Best,
Renz
I wish I could have them all in every colour, they're super comfy
Hello Nina,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Although I thought the boots were on sale, they were not anymore. But, I still bought them.
Hello Janet,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
Did not receive items. Wrong address. Postal service fault. …………………………………….
Hello Laura,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order. Our Member Services Team will get in touch with you right away.
Best,
Renz
Great prices. Happy that they recently added 1/2 sizes on shoes. So far Excellent shopping Experience!
Hello Clover,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I ordered bag for may girl friend as a gift for her birthday and she doesn't like it, the quality the color its not what she expected
Hello Leroy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. We work hard to provide the best possible service to our dear members. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Hi Tonia,
We love you and your wonderful review! It's always great to know that you are satisfied with your purchase, that is what we always aim for!
Best,
Tina
The shoes I purchased from Just Fab are very nice they fit well and came quickly through the mail.
Hello Taylor,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
My shoes never fit. They generally run small. I've ordered up, and they end up way too big. They are poor quality and break constantlg. I've been trying to cancel forever, but they make it difficult if you have to return shoes. At this point I'm going to keep the ones that don't fit just to cancel. Go buy shoes in a store. This company is the worst.
Hello Margaret,
Thank you for sharing your experience with the items you purchased from us and your membership. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
First thing, the boots are not wearable, I have a small and tiny feet but no way to wear it.
Second thing is that I discovered an other payment with another amount for a purchase I didn't! I'm looking forward to contact you not for a return, I will keep it, that was the first and last time, but I want to get refunded for the purchase I didn't!
Hello Hajar,
Thank you for sharing your experience with the product you purchased and the charge in your account. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
When I order I am always happy with the product and the speed of delivery.
Hello Jenice,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I did not receive the shoes that I ordered almost a month ago, I would like my order or my money back please..
Hello Alyssa,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you did not receive your shoes. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I've been a member of Just Fab since last year and they never fail. I always get the BEST deals, always dilivered on time if not EARLY! Not to mention there selection is unmatched.
Hello Summer,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
Exchange has not arrived yet (20days)! Tracking says it is in Monroe NJ. My address is Maria Woje POBox 493 Hope NJ *******!
Hello Maria,
Thank you for your review. Our Member Services Team will contact you right away to assist you with the exchange status concern.
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Leona,
Thank you for taking the time to share your positive feedback on our products and services! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary