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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I just love my boots and the experience getting them.
The shoes measurements are not the same and I ha en been able to start the return. It gives me an er
Hello Jennifer,
We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 4 pairs of shoes and need to return 3 of them. I cannot figure out how to return them and on my confirmation email it does not give any guidance for who I can speak to.
Hello Alyssa,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the return process.
Best,
Renz
So happy & really satisfied thank you justfab! Amazing customer service & feed back as well most definitely will be buying soon!
Hi Carli,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I ordered 3 pairs of shoes, only one was comfortable. I returned the other 2
Hello Anna,
Thank you for your honest review. We appreciate the feedback you shared regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I recieved my purchase within a week and I was satisfied with how fast it came and how easy it was to purchase
Hello Ashley,
We are glad you are enjoying our products and delivery timeframe! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
I'm a 35 year old mother of two and I just got three pairs of absolutely gorgeous boots! They make me feel sexy, beautiful and love myself that much more!
Hello Erika,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I like the selection and promptness. I also like the promos. The quality not so much. This u get what u pay for.
Hi Alesia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
Bought 3 pairs, received them in a fair amount of time. However, they were the wrong size. When trying to exchange, i had to go through so much to get them exchanged. It has now been 2 weeks and no exchange. I have already sent them back. Make sure you have the accurate item# not the return #. Customer service has no clue what they are doing. They repeat and repeat information that has nothing to do with return or exchange. I will never purchase again. Just beware!
Hello Jody,
We appreciate the feedback you shared regarding the item that you returned. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The order was shipped on time. The colors and stitching of the product was exactly what was ordered. Thank you.
Hello Christian,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Went to order a pair of boots not knowing I was being put into a 60 dollar membership. After realizing I immediately call and cancel my order and subscription! They told me they would refund me my money in 24-48 hours. It is going on 2 weeks now. PLEASE DO NOT WASTE YOUR TIME WITH THIS SITE.
Hello Alexis,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
Quality items at good prices when on offer delivered promptly. Comfortable and good fit. Loved that I could break down the cost and pay in installments. Nothing else to add!
Hello Ruth,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I would like for someone to reach out for me I'm unable to order shoes and I have several credits
Hello James,
Thank you for your review. For assistance with your concern about placing an order, our Member Services Team will get in touch with you right away.
Best,
Renz
First time using this site. I loved the shoes and would of given 4 stars, however they still charged me for the monthly fee even after I went on the 4th to skip this month. The agent said, oh sorry must be a glitch. Absolutely unacceptable! This ruined my trust and faith in this company that they can and will just charge my card regardless. I'm so disappointed.
Hello Brooke,
Thank you for sharing your experience with the charge. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
I received wrong sizes several times. All but 1 pair actually fit. I measured my legs and ordered wide to give room and still to small. Many of the boots have fake zippers. So beware of that. I have to use zip up boots
Hello Marcina,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been a JustFab VIP member for a long time and it is very disappointing that this has happened and still happening. Last year I have accumulated a decent amount to spend on items, sale or not.
Earlier this year, I purchased 4 pairs of shoes. I had to return two pairs because despite being the same size as the other two, these two were too big. I wanted to get replacements of the same shoes in smaller sizes.
One of them didn't have anything in smaller size so it was just a return and I expected a refund. With the other one, I settled with a different color of the same design in smaller size because that was the only one left. I never received that replacement because they have sent it to my previous address that I haven't lived in for over 5 years. I reported that to them.
For the return shoes and the lost replacement, I was promised to get refund for both. I received neither. That was February 2022. I made plenty of calls and they told me the same thing: to give it more time because the case was "escalated." It's already October 2022.
Hello Elaine,
It is with great regret that we received your feedback regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
They fit comfortable. I am 5'7 and I wear 8.5 and 9 for most of them
Hello Audrey,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Ordered wide fit boots. Still not wide enough for my calf. Used credits and now can not figure out how to return
Hello Kara,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I am happy with the quality of the product, speed of delivery and exceptional customer service when I had questions! Definitely ordering from them again!
Hello Mary,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I actually have bought 5 pairs of shoes/ boots and everything was ok. But I bought a pair of boots last year and finally got them out today bc it was cold and noticed they were 2 different sizes! One was a 9.5 and one was a 7.5! So I tried to just get them to send me the right size (9.5) for my right foot and they are out of the boots now. So instead of trying to help me for THE MISTAKE THEY MADEā¦ they said there is nothing they can do! So now I'm stuck with 2 boots that's are not the same size! I was so nice and offered to send them back and just get a coupon or somethingā¦, but they say they can not help. They totally lost mine and ALL my friends buisness!
Hello Teesha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. We have sent you a request on www.sitejabber.com asking for your account information so that we can open your account and help you further. Please check your email notification at www.sitejabber.com or log in to the website to respond to the request and we will be happy to assist you.
Best,
Renz
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- SmartCustomerās sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Octavia,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina