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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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They sell cheap, ugly uncomfortable junk! I have never received anything of quality from JustFab.
I'm usually a 9.5 and the boots were too big I need to exchange for a 9
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I wear a size 9, the boots I ordered were a bit snug. Hoping they will loosen up.
Hello Kim,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I received the wrong boots, now I have to go through the hassle of returning them and wait 7 days for them to send out the right ones. I am not happy.
Hello Dona,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I was so excited to receive these boots as I've been looking for a pair like this for a while now. When I had opened the box I was sad to see that they were already creased and looked like they were worn. Not too happy. The sizing is perfect though.
Hello Angelina,
It is with great regret that we received your feedback regarding your purchase. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I love all the boots I purchased. So comfy and good for fall and winter.
Hello Ani,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Every time I use JustFab I end up needing to call customer support to have my payment go through. Also, when selecting an item then going back to the shopping page, I'm taken back to the top of the results. It's just inconvenient enough to make me not want to use the site anymore.
Hello Emaley,
Thank you for taking the time to leave a review! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
Shoes received are what I saw in the pictures online. Love them!
Hello Cassandra,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
These are so cute! So soft, warm and cozy and they came so fast!
Hello Crystal,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I ordered some boots and a pair of shoes from Just Fab and I was pleased not only with the sale prices, but also with the timely deliverly, the style and the packaging of my items. You are Just Fab U Lous!
Hello Crystal,
We are glad you are enjoying our products and promos! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Hello David,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
True to size and just as cute as the pictures! Love them
Hello Elizabeth,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
The sizing between the different suppliers you use varies widely. The shoes are narrow and short whereas I have other sneakers that flop off my feet in the same size.
Hello Carla,
It is with great regret that we received your feedback regarding the items we have. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I tried returning and exchanging parts of my order online and the site broke - not sure if this is browser specific, but in google chrome it didn't allow me to complete this myself over the course of several days I tried multiple times and finally had to call in and get a customer service rep to take care of it.
Hello Emily,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The shoes I ordered were great but the black dress was terrible. Poorly made.
Hello Diana,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I ordered my boots on Oct. 24,2022 and they still haven't been shipped yet. I have never ordered anything that takes that long to ship. I expect the 7 days for delivery but not waiting to be shipped out from the company. So i'm still presently waiting on my boots to ship out. I will not be ordering from this company again.
Hello Bobbie,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Anna,
We’re so glad to know you're satisfied with our products! Your review means a lot to us! We’re very grateful for members like you and hope you stick with us for years to come!
Best,
Zeth
My shoes came on time and I was happy with the shoes
Hello Yvette,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
The boots were way too small and I even went up two sizes. Plus wasn't even close to the 10$ as advertised. I paid almost 30$! So I canceled my membership
Hello Tabitha,
Thanks for sending your review! Your feedback about our product sizing and quality is important, and we would like to address this as quickly as possible. Ur Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
My coat was not good material I sent it back, not sure if I can still get my shoes for $10 First time
Hello Charlotte,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Cathryn,
Thanks for sending your review! Your feedback regarding our product quality and sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth