On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I'm enjoying my shoes that I bought from JustFab. The delivery time and shopping experience were also positive.
Till now I haven't received anything and know tracking making ur very confusing.
Hello Janet,
It is with great regret that we received your feedback regarding the status of your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
I bought the Rosamund heeled bootie in a nude color and they ended up being one of my favorite pair of booties to wear. I always received compliments when wearing them. I bought them in black and love them just as much! Worth buying!
Hello Kristen,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
I placed an order to have for a work trip. But even 4 weeks later, it never shipped. And now the products are out of stock. Very annoyed by this experience.
Hello Lauren,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
The foot-wears and jacket were well fitted. The bags are beautiful, same as seen on the site. I love them, good quality as well
Hello Kelechi,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
I keep trying to find shoes from Just Fab that will fit and every time I order they are too big or too small. That wouldn't be terrible except I've never been able to return them. It's always so difficult and I end up giving up and keeping the shoes that I can't wear.
Hello Esther,
We appreciate the feedback you shared regarding the items that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Have not received package yet. Tracking says delivered?
Hello Shanaya,
We appreciate the feedback you shared regarding your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
While the shoes came at a great price, they were poor quality. The combat style boot that I got had this strange chunk of extra fabric on the inside from the lining. It was toward the front of the laces in the right side. This extra chunk of fabric was not present on the other boot. This hurt my foot so badly that the sore still has not healed. I even cut off a massive chunk of extra fabric with a utility knife and the boots are still rubbing that part of my foot because of the flaw. The other side of the same boot is fine, and so is the other shoe so It really is something to do with this particular incident but it was unfortunate. The black riding style boots have a ridiculous crease in them that will not come out and the calf area is way too large. The third pair I have not worn yet, because I'm sort of terrified to. Not going to lie, was super let down by JustFab! I still love all of the designs though, I really love the way the shoes look.
Hello Casey,
Thank you for your honest review. We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
Was able to follow delivery and came on time i received tracking number when order was shipped and a text saying order was delivered even though i was not at home to received
Hello Dianne,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the services we provide for our members. Hope to hear more from you in the future!
Best,
Allison
I really love these boots! They're so cute, and the soles are really comfortable. However, the zipper is soooo tight on my calves. I could get it all the way up, but my calves were bulging over the top of the boot. The pictures didn't really make me think it would be so tight, but they definitely are.
Hello Jensen,
Thanks for sending your review! Your feedback about our sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Great, great shows. Great color. Great fit. Great look.
Hi Victoria,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Love the prices of the VIP customer. I have purchased a few pairs of boots now and have been totally satisfied.
Hello Rebecca,
We are glad you are enjoying our product pricing and the VIP membership! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us
Best,
Zeth
Shoes are not true to size. I am very disappointed.
Hello Kantielle,
It is with great regret that we received your feedback regarding the item that you got. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Buena calidad y servicio, Buena calidad y servicio, Buena calidad y servicio
Hola Karina,
Gracias por confiar en nosotros para ser su fuente de artículos de alta calidad y un gran servicio. Valoramos sus amables expresiones de aprecio y estamos increíblemente agradecidos por hacer negocios con usted.
Mejor,
Allison
Los zapatos son espectaculares yo siempre quedo muy contenta
Hola maritza,
¡Nos alegra mucho saber que está satisfecho con nuestros productos! ¡Tu reseña significa mucho para nosotros! ¡Estamos muy agradecidos por miembros como usted y esperamos que se quede con nosotros en los próximos años!
Mejor,
Zeth
Well I haven't received my boots still
Im outta money and the shoes to hey say that there was no address for me to receive the boots
If why was the paper left by post office but not the boots
Hello Jeannie,
It is with great regret that we received your feedback regarding your purchase. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
This was my first time ordering from JustFab and I was a little scared but overall I love my experience with you guys and I will continue to shop! I am interested on being an influencer for your company if you allow me!
Hello Daysia,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love justfab 4 years strong and still have no problem with my orders. Shoes fit just right for me and my Littles!
Hello Montezia,
Thank you for the positive feedback! We are happy to know that you love our products and services! Hope to hear more from you in the future!
Best,
Allison
Very nice shoes, to wear in any occasion. Jeans, skirts and dresses. I am very happy to have my shoes now.
Hello Angie,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
Great! I've had the shoes about a year now and they're perfect. Nothing wrong at all!
Hello Tyler,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Lorie,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share your positive experience. We aim to provide the best service for every member!
Best,
Allison