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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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All 3 pairs of boots I bought were very cheap looking. The materials use were subpar. Now I understand why they priced so low
Hi Laura,
We love your wonderful review! It is always our goal to serve you the best we can and we are glad to know that we delivered.
Best,
Tina
Shoes are comfortable and cute! Shipping was fast and I received updates on when my product would arrive.
Hello Catelyn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
It's been more than 1 months since I ordered. But I have not received my products yet. I am gonna drop the vip membership.
Hello Nuzhat,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I like my boots, I can't talk about quality because I haven't used them yet, but at first glance you can see that they are made with quality material.
Hi Susana,
Thank you for the nice words that you said about the quality of the items that you purchased. We truly appreciate reviews like these that make us want to improve our products and services even more! Have a great day!
Best,
Kim
Hace muchos años soy miembro de Just Fab los zapatos son además de bonitos muy duraderos.
Hola Nivis,
Gracias por confiar en nosotros para ser su fuente de artículos de alta calidad. Valoramos sus amables expresiones de aprecio y estamos increíblemente agradecidos por hacer negocios con usted.
Mejor,
Allison
First time shopper and I'm thrilled. Hopefully I will discover other temptation that i can imbibe in. Thrilled to be a part of this community!
Hello Chris,
Thank you so much for your feedback! We love being able to provide the products and services that our members seek. We appreciate the time you spent sharing your experience!
Best,
Zeth
Great site, quick ship and love my shoes. Highly recommended to order shoes. Current styles and great prices. There are numerous reviews about getting charged. It states it in the term and conditions that you have to skip or cancel by the 5th similar to Fabletics. I am excited to try the clothes and accessories.
Hi Natalie,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
My first order failed to deliver one pair of booties. Customer service was very helpful and re-order the booties. Shipping info was provided. The shoes arrived and I love them!
Hello Alisha,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Came on time the color is beautiful fit perfect the price is awesome!
Hi Maxine,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Hi Irene,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
Always get comfy, durable footwear. Reliable shipping
Hello Molly,
We are glad you are enjoying our products and shipping process! It makes us happy to know that you are satisfied with the products and services that we provide to our members. Thank you for sharing your wonderful experience with us!
Best,
Zeth
It was a great experience. I am in a space in my life that I do not need to buy items as often as I use to.
Hello Kristan,
We are glad you are enjoying our products! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I could not walk at all in these booties. Apparently they were made just for looks. I want to return them and I don't know how
Hello Caryl,
We appreciate the feedback you shared regarding regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Really cute boots but all of them were too big on the ankles especially
Hello Kristina,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hello Kawane,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I never received a reminder to opt out of the month but in the end I enjoyed the shoes I picked
Hi Alison,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Got my boots an one side was riped out an I returned them an still 3 weeks later I have not received them yet.
Hello Linda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Kate,
Thank you for the great feedback on the products you ordered from us! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
I love the quality the colors and perfect size good price
Hello Rim,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Darlene,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz