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Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Got exactly what I wanted! The shoes were in great condition and delivery was easy
I ordered a 9 (my usual size), and it was way too big. Fit like a size 10. So I exchanged for an 8 1/2 and that was too big. I never wear an 8 1/2 shoe they are always too small. I sent the second pair back as well.
Hello Jan,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Perfect! The boots fit just as labeled and are super comfortable.
Hi Megan,
Thank you for your amazing feedback about your shopping experience and we're glad that you love how the items fit. We are happy that we're able to provide the products that our members seek. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
Shoes where either too big and too small
The materials are hard- hesitate to purchase again
Hello Meliza,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It was great. Boots didn't fit so I exchanged them and I was impressed with the turn around time. I used just fab years ago and has trouble finding comfortable affordable shoes and boots so I remembered you guys and signed up and all the shoes I ordered recently are great. I'm staying as a customer! Thank you.
Hello Courtney,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
I bought gorgeous boots in a wide calf style at an amazing price. They came fairly quickly. Unfortunately when I tried them on they bend so badly at the ankle that they're about 6-7 inches wide. Unwearable :( I tried to retuen twice and the website wouldn't cooperate.
Hello Ruth,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have not yet received my item. I am still waiting. Not sure why it is delayed.
Hello Heather,
Thank you for your honest feedback and for letting us know that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Las botas que compré en esta oportunidad son hermosas de muy buena calidad, como siempre. El material es suave, las botas son muy cómodas y elegantes.
Hola Gloria,
¡Nos alegra que disfrutes de nuestros estilos únicos! ¡También estamos felices de que sus artículos encajen perfectamente! ¡Prometemos continuar fabricando productos más hermosos y de buena calidad solo para ti! ¡Gracias por compartir tu maravillosa experiencia con nosotros!
Mejor,
Zeth
The shipping was excessively slow. It took almost a week after ordering for my item to even be shipped and took almost a week in shipping time. The quality of the boots I ordered was subpar to even that of major discount big box store quality. The zippers on the boots were absolute garbage. Not worth the low introductory price that I paid, let alone the retail value that JustFab claimed they were worth.
Hello Gena,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My experience purchasing my items from JustFab was excellent
Hello Claudia,
Thank you so much for sharing your feedback regarding your shopping experience. We're glad you love your purchase. We always strive to provide our member's satisfaction. Have a great day!
Best,
Allison
The agent was helpful but I had a billing issue that I was not able to resolve online myself which is why I had to call in. I liked my shoes they were as described and came very quickly!
Hello Katrina,
We are glad you are enjoying our products! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
I love shoes and the accessories.
Three or four items can round out eight to ten outfits.
Shopping for shoes is fun
Hi Liselotte,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Hello Kendra,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I found it difficult to spend my credits. I had to call 3 times before they were finally able to apply my existing credits to my purchase.
Hello Becky,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the Member Credit usage.
Best,
Renz
I've had this bag for a month and the handle's already fraying. So disappointed because I really liked this bag. I'll keep using it, but now I have to cut part of the frayed area off and hope it doesn't spread.
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I thought they were of higher quality; They are beautiful but they seem very hard
Hello Maryely,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots run a slight tight so I would defiantly get a half size bigger, besides that they're comfort and stylish! I love my boots
Hello Quenna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Still haven't received my order! Have been waiting a few weeks already!
Hello Liz,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I cannot wait to wear my new boots. I love everything that I purchase from Just Fab.
Hello Marilyn,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a great experience with us in the future!
Best,
Lia
Hello Donna,
We are glad that everything worked out for you. We here at JustFab do our best to provide great products and services to our members. We appreciate your feedback and would like to assure you that we will strive to improve our member's satisfaction.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Breanna,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia