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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I need to return the boots I bought, they do not fit comfortably. I tried to return the product through the website and the page would not load.
Hello Rachel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Wonderful love the items easy to use coming back again soon to get something else
Hello Melissa,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I love the boots and coat I ordered. Super cute and great quality. Just wished shopping was more user friendly and shipping happened sooner after placing order.
Hello Michelle,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
When l was pick my style book l choose my correctly size but after pay the size appears very different, so my shoes are big for me.
Hello Elvira,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Hi Lori,
Thank you for your wonderful feedback! We're very glad that you love the items that you purchased. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
It's my first time buying on this page, I asked for boots with the number 38 and I got another number, I need you to please help me and solve this discomfort, how do I return them and get the correct number
Hello Marbella,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hi Alexis,
Thanks for your effort in writing a review! It's wonderful to know that you are happy with your experience with us. Your satisfaction is what we always aim for!
Best,
Tina
I was very excited for my boots to come in n the day that they came in the box was damaged a little bit but overall I love them. They look so great on me, I wore them out the night I got them n I got compliments on them.
Hello Natdahlie,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my boots and how quickly they came. So happy
Hello Caitlin,
It’s great to read your feedback about your purchase and we appreciate you taking the time to share your positive experience. We aim to provide the best products and services for every member!
Best,
Allison
The shoe received are not very good in quality, cheaply made but good design, worth 10 dollars only
Hello Alfiya,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Hello Maria,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
The quality of product is good but my shipment was ruined totally which damaged the product having black patches on the product
Hello Shubhpreet,
Thank you for writing a review! We value your feedback on the shipment you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just fab offers a variety of options … and I'm hit and miss with what I find there. That said each piece that I have purchased has been great! Especially their purses and the shoes.
Hi Marisa,
Thank you for your amazing feedback about your shopping experience and the products that you purchase! It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
When finally I found the way to return some items the page just had problems and didn't let me to do it.
I couldn't contact someone.
Hello Claudia,
It is with great regret that we received your feedback regarding the items we have and our user interface. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
Got some boots for my daughter for her birthday and she loves them!
Of Course……
Hi Patricia,
Thank you for your wonderful feedback! We're very glad that your daughter love the boots that you purchased. We love being able to provide the products that our members seek and we really appreciate the time you spent sharing your experience. Have a great day!
Best,
Kim
I love all three pairs of slippers I received. I love the color of the red slippers and the beige slippers. The black ones are cute too. Love my slippers.
Hello Wanda,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Thier customer service is wonderful. The person I talked with made me feel I was so important to the company. Not many companies make u feel that way an I have passed it along to friends an family.
Hello Ida,
Thank you so much for your feedback! Our mission is you, and we are so glad to know that you are satisfied with the help that was given by our Member Services Team. We always want to make sure you are treated as a valued member and your satisfaction means everything to us!
Best,
Zeth
Hello Dawn,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I have order from just fab years ago and the wide calf boots actually were wide calf. This go around I couldn't fit not one pair out of the four I ordered. Once I returned them because they don't come in extra wide calf I didn't even get the same full price that I paid placed in my credits area. I only received half of what I paid for.
Hello Raynisha,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Erica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz