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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I was too surpised by the quality of my boots, very gorgous and pretty, the price was amazing! I'm so happy!
Hello Lucía,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
My package was never delivered. It was send back to sender
Hello Jennifer,
It is with great regret that we received your feedback regarding the status of your purchase. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
The shoes had thin soles so I returned them but the jeans fit great!
Hello Rhapsody,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love them they are conferable I was on my feet all day long and my feet where not hurting it was like on foam
Hello Karen,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
I love them they fit perfectly I plan on ordering more shoes soon!
Hi Alexis,
Thank you for such a wonderful review! This motivates us to do more and you can surely expect more from us soon!
Best,
Tina
Love these boots. Have been looking for white gogo style ones for a while. A nice, slightly off white, thick faux leather-like material. Zips on the inner side. While the calves are still a bit wider and so not form fitting for my thinner calves, they're not /too/ wide and don't look bad. I'd say the circumference measurement for a size 6 is about 3 or 4 or so inches smaller than the example circumference given on the website for a size 8. They're comfy to walk in and the size is just right, for me anyway. I'm a US 6 and usually prefer Wide rather than regular/M. The ankle area is stiff to keep shape and so a bit snug, so if you have bigger ankles or don't like snug in that area you can try sizing up. Otherwise they're great!
Hello Isabella,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered 2 pairs of boots. Ordering was simple. Boots were good quality and super cute. They fit well and were more comfortable than I expected.
Hello Collette,
Thanks for your review. We are happy to know that you are satisfied with the quality and everything fits well. Have a great day!
Best,
Renz
I ordered three pairs of loafers. All in size 7 1/2. The left foot was an eight and the right foot was 7 1/2. I had to pay for the print label. I had to go to the post office and drop off the package. It was so inconvenient!
Hi Donna,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
The advertisements Grabbed my attention and I like how they fit.
Hello Darquisha,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one.
Best,
Lia
I had a big order of 7 boots. Had to return 4 pair as they did not fit. But the return was such a frustrating process I had to call the company with each, because their site wouldn't process for every pair I had to return! They were out of an exchange size so I I had to return for a credit instead and I also had to call for every credit I wanted to use! Their customer service rep was nice each time but their site function and their credit system really is horrible!
Hello Kayla,
Thank you for writing a review! Your feedback about our website is important to us, and we would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I got the wrong size. Everything else was good. Shipping and price are great.
Hello Sarah,
Thanks for sending your review! Your feedback regarding your order is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My package took over 2 weeks for only two items. I don't like that especially when my estimated shipping time was 7 days
Hello Tanaiya,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Boots decent quality. Quick delivery. Selection less varied than preferred—only a handful of footwear is appealing to my taste.
Hello Rachel,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots I ordered could have fit two of my legs in one boot
Hello Charity,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 2 bundle deals from justfab which included a blazer and leopard print boots and the second bundle was to include a white dress, boots, and a black purse. When I looked the order up to track it, they had changed the second order to just the white dress no other items included. I was still charged the bundle price.
Hello Cierra,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I have been a meme er for years now and wow has just fab lost its appeal. The selection use to be better and now im skipping and skipping months. Thinking of just closing my account.
Hi Karina,
We truly apologize for your experience! Your feedback is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I paid for express shipping and the system said the product would reach me by 10/26. But the product did not reach me until 10/28. I ordered the product for my daughter to wear for a Halloween party to school of course the product arrived that evening. Then I attempted to discuss the matter with customer service which was not helpful. I'm truly not happy
Hi Leena,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
Too much of a hassle to send the two boots back that were low quality then the lateness was a problem as well for my first order not good I really thought this would have been a long relationship as a customer but oh well.
Hello Quai,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further our product quality. Our Member Services team will email you right away to assist you further.
Best,
Zeth
I would love to leave a 5 star review but unfortunately I have yet to receive my order that I placed on Oct. 19,2022. It is the 3rd of Nov and they are somewhere in PA waiting for FedEx.
When I do receive them I will update my review but until that happened I'll have to leave the 2 stars.
Hi Heidi,
We truly apologize for your experience! Your feedback is important about the shipping, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Inita,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz