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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Too much of a hassle to send the two boots back that were low quality then the lateness was a problem as well for my first order not good I really thought this would have been a long relationship as a customer but oh well.
I would love to leave a 5 star review but unfortunately I have yet to receive my order that I placed on Oct. 19,2022. It is the 3rd of Nov and they are somewhere in PA waiting for FedEx.
When I do receive them I will update my review but until that happened I'll have to leave the 2 stars.
Hi Heidi,
We truly apologize for your experience! Your feedback is important about the shipping, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I picked three pairs of super cute boots. One pair is too small, but the others fit to perfection! I will return the small pair for the next size up. Purchase was simple.
Hi Gloria,
We love your wonderful review! We aim to provide you with products that are not just the best in style but with great fit and quality. It's a goal met for us knowing that you are satisfied!
Best,
Tina
The sweater was a medium and did not fit like a medium but seemed like an xtra large.
The jeans were not the correct size either and I have another pair from just fab and the same size and they are just a little tight. And the ones I ordered this time were way too large and seemed very unproportioned.
Hello Lisa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought 151.00 worth of clothes, their sizing is off so they didn't fit. I wanted to return and get bigger size. They wanted me to accept $35.00 and keep the clothes. I said no. What good are clothes that are too small. I'm still fighting for a refund because they refused a return. This happened Oct 14 2022. It's now November 2nd. Don't buy from them
Hello Trudie,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
My package was to arrive today and nothing. If nothing arrives tomorrow I am hoping customer support will help fix this
Hello Jennifer,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Ordered three pairs of shoes and sweater. One pair to small, the other two pairs to big and.the sweater was to big. I tried to exchange them, the system kept telling me to call customer service. Which I did but the number wouldn't work. Now the 30 days are.up.and I can't return them.
Hello Kelly,
Thanks for sending your review! Your feedback about our product sizing and return/exchange process is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Quick and fast transaction. My order came in within a few days of purchase. I got a good deal with some pretty boots.
Hello Lacretia,
We are glad that you are satisfied with your purchase. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Love the shoes, they fit great and look amazing on! So so satisfied.
Hello Brittany,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
Ordered a pair of boots to go with my birthday dress & I was sent the incorrect shoe and the wrong size! Completely ruined my birthday weekend! This is not acceptable and I am very very disappointed in justfab!
Hello Latoya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots were super uncomfortable to wear. I spent a few hours wearing them and my feet hurt. I don't think I'll ever wear them again.
Hello Evgeniya,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The product was in really good conditions, and the service was really fast.
Hi Penelope,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
As always, the transaction was perfect. Items arrived in a timely manner, was packaged very professionally, and should there be a problem in fit, etc., they make the return process wonderful. I did not have to return any of the items in this order but have returned a few items from prior orders due to size. I have purchased from Just Fab for many years and my shoe and boot collection is so fabulous.
Hello Delores,
It is our desire to keep you satisfied with our great products and services. You are our inspiration for doing our best. Thank you and remember, we value you!
Best,
Allison
I loveeee my shoes. The delivery was super fast, my order came in earlier than expected. Then, when I saw my shoes, I fall in love with the quality. Thanks JustFab
Hello Esther,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
My experience was excellent I just love the quality and the product and the size is just right you don't have to worry if you choose your shoe size if it's going to be too small or too big
Hello Jayme,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Love all the boots I purchased! The sizes are accurate! Usually it's hard to find a knee high boot for an extra wide calf but JustFab has the options for them! Very convenient! 11/10!
Hello Julie,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
Tried to return them or exchange. Never heard anything back. They were to small on my calfs. I used my desk top and tried to call and didnt get to response.
Hello Rene,
It is with great regret that we received your feedback regarding the item that you got. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I paid an extra $15 for expedited shipping. However I received the shoes during the normal expected time, so I wasted $15 for nothing. Tried contacting the company and I get an estimate on when I'll receive my shoes because I was in a time crunch. Only heard from robots with no answers and who would hang up on me. Barely received my shoes in time for a specific event. Not a good first impression that's for sure.
Hello Emillie,
It is with great regret that we received your feedback regarding our shipping policy. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I ordered 3 pairs of shoes, 2 for me and 1 for my son. I ordered a size 12 for my son and got sent a size 11. I called customer service whom said to bring them to a usps store to send back and that you currently do not have my sons size. This is a complete nuisance and inconvenient as I live 45 mins from a usps store. How is your mistake now my problem? Not to mention the last 6 orders the shoes are either way to big or way to small!
Hello Nichole,
It is with great regret that we received your feedback regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
If your thighs are thick enough for the calves the shoes may be too tight for your thighs. I looked like I was stuffed into my boots.
Hello Malika,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Quai,
Thanks for sending your review! Your feedback about our shipping and delivery is important, and we would like to address this as quickly as possible. We would like to discuss further our product quality. Our Member Services team will email you right away to assist you further.
Best,
Zeth