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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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AWESOME... KEEP UP THE GOOD WORK... However, I would like to see more platforms in all designs/ styles and please don't forget to incorporate more camouflage in both dress shoes and booties
No recibí mi orden y quiero saber cuando me llegará
Hola Eelmy,
¡Gracias por escribir una reseña! Nos esforzamos continuamente para satisfacer las necesidades de nuestros miembros tanto como sea posible, especialmente con el envío de pedidos. En breve nos pondremos en contacto contigo para seguir ayudándote.
Mejor,
Decano
I bought boots for my daughter. As soon as she opened the box she immediately stated how expensive they looked. The fit was perfect. We highly recommend justfab.
Hello Suzanne,
It’s great to read your feedback about the items we have online. It makes us happy to know that you are satisfied with the products that we provide to our members. Hope you have a nice day!
Best,
Lia
I am stuck! I have so many credits and there are never new styles that I like! I want out but don't want to lose my money…. Frustrating
Hello Lane,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I still can not return/exchange an item. I visit the site on my computer and the page never loads.
Hello Jessica,
We are very sorry to hear that you have encountered a problem processing a return. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
Love the shoes. The only thing that I have a problem with is that one pair I ordered came in a bag not a box
Hello Robin,
We are glad you are enjoying our products! We appreciate the feedback and happy that you are having a great experience.
Best,
Zeth
I bought some boots, very beautiful but the material was very hard, everything else was excellent, thank you
Hello Marianela,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
On my very first order with just fab was not good. I order 3 pair of shoes the same size 11 and I didn't get what I ordered and the one pair that I wanted was the one that was the wrong size.
Hello Brenda,
It is with great regret that we received your feedback regarding your order. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
Sabía que estaban hermosa pero cuando llegaron me enamore excelente tengo muy ancha las piernas y esta me quedaron muy bien las recomiendo
Hola Liznette,
Gracias por dejar una evaluación. Nos alegra saber que está satisfecho con su compra y que todo encaja bien. ¡Qué tengas un lindo día!
Mejor,
Renz
My first and last experience with you — Was weird I couldn't return it having the shipping fee covered. How does that work? Well…
I will not be ever purchasing with you and there are plenty similar sites nowadays- strange approach
Hello Karolina,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the returns/exchanges policy. Our Member Services Team will reach out to you right away.
Best,
Allison
All I can say is Head turner! Love my boots. Very comfortable and I truly recommend just fab
Hello Mary,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I do t like the automated dues. I signed up but for got to cancel in the very small cancel window. So now I ha e all this money in my account. I don't think the quality is good because my ankles hurt in the shoes. Never have I mad a purchase and have my ankles hurt.
The cost structure sucks too. I really wish I could just get my money back.
Hello Ebony,
We appreciate the feedback you shared regarding the VIP program. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
It's usually hard for me to find heels because I have an wide foot but I was genuinely shocked at how good these shoes fit me I love them
Hello Kenasha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Lisa,
Thank you so much for sharing your feedback regarding our products. We're glad you love your purchase. We always strive to provide our member's satisfaction. Have a great day!
Best,
Allison
It is easy to navigate through and has a variety of item for me to choose from. They have many clothing in my size and the colors are just great for me. I like the booties and boots they have available.
Hello Elaine,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I did not receive the boots I ordered! They went to the wrong address, my old address. The post office showed delivery, so I went to the old address and it is vacant. There was no package on the porch, someone must have taken them from the unoccupied address. I have been charged but with no merchandise in hand. Also I want to cancel my membership. I spoke with a rep through chat on 11/2 to discuss both these issues but I was dropped from the chat per representative and not contacted back.
Hi Karla,
Thanks for your effort in writing a review about your purchase. We always want to make your shopping experience as easy as possible. We will be emailing you right away for assistance.
Best,
Tina
Great details with my purchases. All my friends cannot believe the quality. Will continue to purchase from you
Hello Samantha,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I bought 2 pair of boots and your site WILL NOT let me print a label or return slip. One pair does not fit and the other has too hgh of a heel for me with the pain I have in my feet. I need to know how to return them please
Hi Janis,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I couldn't fit the heel boots... but I'm just gonna order another size... and give those pair to my little sister for Christmas...
Hello Shinease,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Should be able to enter a separate shipping address in emergencies!
Hello Tashoia,
Thank you for providing feedback about your experience with your piurchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Benita,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz