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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Arrived on time. The quality and look is ok, can be better.
Very happy not a heavy boot and very comfortable to wear anywhere I go. They keep my feet warm
Hello Lorraine,
Wow! This is awesome to hear that you are loving your purchase and our stylish products. Thank you for taking the time to write a review!
Best,
Mary
I bought five pair shoes and all the ones that were not suede are pretty good and decent. The suede ones instantly show scuff marks and dirt and are pretty much worthless after one wear. It's a shame. I am going to cancel my membership and wait for big sales at JC Penny and Boscovs instead.
Hello Kristin,
Thank you for sharing your experience with the shoes you ordered online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Never received c my order been fighting them and keep getting lies and excuses and no refund either
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered the plus size oversized jacket and it fits amazing! I have already styled the jacket with three looks already.
Hello Charnae,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello High,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
A few weeks ago my someone in stole my package from my apartment front door. I told the delivery person not to leave my package without buzzing my buzzer. They didn't buzz me! Ugh!
Totally not just fab fault but I called 3 times yall are giving me the run around. SMH I'm "poor" and all the money I make goes to bills and feed 2 kids. Smh
Hello Kitsada,
Thank you for sharing your experience with your order. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The shoes are amazing! They arrived pretty quickly in around a week or less and they were delivered without any damage
Hello Daniela,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Been with Justfab for years never disappoint, their styles are the best
Hello Danthia,
Thanks a lot for your awesome review! Our members' satisfaction is our utmost priority and we appreciate your trust in JustFab. We count ourselves lucky for members like you. Have a fabulous day!
Best regards,
Chad
As far as being treated properly I wasn't. I spent $75 and change, returned everything, shoes to wide and received credit for $25 and change. NO ONE WOULD RESPOND when I questioned it. Never again will I purchase from them and none of my friends will either
Hello Colleen,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered several items, some for Christmas gifts, and it was very easy and enjoyable.
Hello Judy,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Got a jacket and it was big and bulky. I kept trying to look for means to return and finally emailed… but radio silence…
Hello Jessica,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your jacket. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Love the feel of these booties so comfy and can dress em up or down
Hello Gina,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your booties! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I received my shoes on time. I will be ordering another pair soon.
Hello Felecia,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
The boots I ordered were perfect fit and style. I received many compliments on them and will continue to order more
Hello Roxanne,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
The ordering process and the skip option are easy enough but the products are not that great.
Hello Faith,
Thank you for sharing your shopping experience and the products we offer. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I ordered these boots as they were in my size at a price I could afford, unfortunately they sent the wrong size with no information on how to return them if they weren't what I needed/wanted.
Hello Donna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Easy ordering. Easy payment great shipping time and the quality is amazing considering my sister-in-law just moved to Iowa from Texas. I hope these keep her feet warm this winter
Hello Pamela,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I couldn't wait for the boots to arrive. Planned to wear to a special occasion party. Unfortunately, the boot was too narrow for my instep. Still packaged...
Hello Gregory,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
My incredible boots arrived in a short time and they are super comfortable, they have elegance and comfort. In love with my first pair of boots and the super incredible price $11
Hello Alexandra,
Thank you for the feedback! We're so glad that everything worked out for you. At JustFab, we always do our best to provide the best service and unique style at an affordable price! Have a great day!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Michelle,
Thank you for sharing your experience with our products and delivery period. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary