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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Quick processing, speedy delivery, great prices. Very pleased.
Both boots have been a fantastic purchase. I keep coming back
Hello Medgeda,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing JustFab items! We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Mules hurt the top of my feet. Cheaply made. Well not order similar shoes.
Hello Dawn,
Thank you for sharing your experience with the quality of our items. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Nice selection, fit well and nice quality. I appreciate the VIP benefits.
Hello Jane,
Thank you for taking the time to share your positive feedback! We're glad that everything worked out for you. Hope to hear more from you in the future!
Best,
Mary
Love my product! Great experience. I purchased boots and I can't stop wearing them
Hello Kristauna,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary
Encantada con los zapatos comprados ami hija le encantaron sus últimas botas les recomiendo just fab
Hello Marlen
¡Gracias por la genial retroalimentación! ¡Ha sido un placer hacer negocios con usted! Espero que siempre tenga una maravillosa experiencia de compra aquí en JustFab.
Best,
Mary
Hello Cara,
Thank you for the opportunity to serve you. Truly, it is our pleasure. Glad we were able to help you find the perfect outfit! Rest assured that we will continue providing unique and new styles for members like you.
Best,
Mary
I ordered boots for my granddaughters and daughter. They all love them and they fit perfectly!
Hello Rebecca,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services.
Best,
Mary
I did not receive my refund yet after sending back my shoes and haven't received any type of email stating that the return was being processed or the refund was being processed would like to know what's going on or be informed
Hello Jessica,
Thank you for taking the time to leave a review and your feedback about your return is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
I haven't ordered from JustFab in quite a while; like years! I was a little nervous, but I had account credits so I went for it. I just wanted to use my credits and close my account since I hadn't used it in so long. I absolutely LOVE all 5 pair of shoes so much that I decided to leave my account open.
Hello Jennifer,
Your loyalty and support as one of our members are highly appreciated. Giving you, excellent service is always a pleasure. We guarantee 100% satisfaction with all products and services you purchase from us. Thank you!
Best,
Mary
Me encantan cumplen con lo que imaginé! Volvería a comprar se ven de buena calidad
Hello Raiza,
¡Gracias por la genial retroalimentación! ¡Se siente bien que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de proporcionar productos y servicios de la mejor calidad!
Best,
Mary
Great service. Perfect condition. Love these boots cant wait to buy more.
Hello Nadia,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Arrived in a good time, good quality and the material very good
Hello Fernanda,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
My shoes came in mail the next day. I was so happy.
Hello Janay,
Thank you so much for sharing your awesome shopping experience with others! Our goal is 100% member satisfaction and it sounds like we achieved that goal with you. We want every experience to be “five stars”!
Best regards,
Chad
I purchased the camel colored sandals and loving them. They're comfortable for me and I love the style.
Hello Rhonda,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your shoes! We always strive to provide our valued members with the best styles and fit. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
I ordered a pair of boots was exited about getting them in a timely manner until I received them and noticed they had multiple tears!
Hello Aimee,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the quality of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
The jean's have always been great on the sizes for me, because I wear my boots with them!
The sweater was huge…. I should have gone a size smaller, but it's a 50/50 guess in the past for me?! I found a friend that it fit & she loved it…. So guess all is well.
Hello Lynette,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the sizing of your sweater. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Hello Kim,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Mary
Hello Julie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with the quality of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
This dress fits perfectly. I received so many compliments on it.
Hello Angela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your dress! We always strive to provide our valued members with the best fit and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kristin,
Thank you for sharing your wonderful experience with us. It makes us happy to know that you are satisfied with the products and services that we provide to our members.
Best,
Mary