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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I wanted the size changed but did not receive a reply from customer support. Calling is just about impossible unless you want to spend an hour on the phone waiting to talk to a rep. Needless to say, I received my order in the original size I ordered. Hassel to return, so I'm wearing the jeans that are too long from my waist to my thighs if that makes sense.
But one of them doesn't fit, its big in my feet and I can't find inside the website how can I return and change the size. I sent a email already, but nobody answered me.
Hello Aline,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Changed address twice won't save, and twice paid for items and never received them
Hello Jennifer,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your orders. We value you as a customer and want to make things right! Our Member Services team will email you right away.
Best,
Chad
It was okay, a bit disappointed that the shoes I bought didn't fit, and some of the styles I just didn't find appealing.
Hello Simone,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the fit of your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I did not received my two pair of Booths when i inquired what taking so long the distributer said JustFab did not mail it
Hello Lorna,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I always find a great selection when I am looking for boots or shoes and you can't beat the prices! Orders always come quickly and I ALWAYS get compliments on the items I get!
Hello Mary,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Very happy with the Purchase, great fit, great price
Hello Frances,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Lynne,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Excelente precio calidad y rápido entrega me llegó con rapidez el paquete en pocos días de ordenarlo los dos zapatos que escogí son lindos aparentan buenos terminados y materiales me encantan
Hola Diana,
¡Gracias por tomarse el tiempo para compartir su increíble experiencia de compra con otros! ¡Nos alegra que estés disfrutando de tu compra! Siempre nos esforzamos por ofrecer a nuestros valiosos miembros productos de la mejor calidad y asequibles. Vuelva y visítenos pronto. ¡Tenga un dia fabuloso!
Saludos,
Chad
I place an order on Oct 12 and up to today Nov 5 I still haven't received my order. So the experience is bad.
Hello Ilett,
Thank you for sharing your experience with the order that you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I had Received a message that they had been delivered on a Thursday and and they weren't delivered till that Saturday When my emails said that they were on my porch. I needed them for a specific day So that was an issue.
Hello Ashley,
Thank you for writing a review! We appreciate your feedback on our delivery and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered a pair of boots and was told 10.00 was the price using my Paypal but it shows on my acct. 59.00. Then I was told it would show up in 2 or 3 days at 10.00 but it did not ever show that. I have in the past ordered about 30 pairs of boots from you all never again.
Hello Janet,
Thank you for taking the time to leave a review. Your feedback about the total price of your order is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I love these super smooth leggings and perfect fit sneakers! Justfab has always delivered quickly. Excellent.
Hello Yadira,
We are glad that you are satisfied with the item you purchased. Rest assured that we will continue providing unique and new styles for members like you. Our Member Services Team will be contacting you right away to further help you.
Best,
Lia
I keep buying my boots got you but they are too big or not wide eough.It is getting h old. Your sizes are funky. IzI can wear a pair of 8 and they fit me but not your eights and your 6.5 don't come in wide or extra wide. Maybe ill find a pair someday
Hello Vicky,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Shoes was oversized, to much of a hassle to return
Hello Sherida,
We appreciate the feedback you shared regarding the sizes of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
This company is horrible. I have to cancel my dead mother's memorial dinner because of the company you choose to ship with. I will be canceling my subscription and will never do business with any company who uses Lasership
Hello Tamara,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the shipping courier.
Best,
Renz
Very easy quick delivery and good looking and good fit
Hello Carolyn,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
When my order finally arrived, I received 2 pairs of shoes and 1 pair of boots. All 3 were the wrong size, and the boots weren't even the ones that I had ordered. I'm still currently waiting for my replacement shoes and boots. As of right now, I am very unhappy with this company.
Hello Amber,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
It has been a month and I still haven't received my order.
Hello Desiree,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
They're really cute and the fit is perfect but every pair I've bought seem to be cheaper made than I expected for the price.
Hello Angela,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Beverly,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your jeans. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad