On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was super excited when ordering and spent a lot of time looking at the pictures and descriptions over and over again to make sure that I liked the way they looked and sounded. Going off everything I made the tough choice to narrow it down to three pairs. Couldn't wait! And then the package came. They were not at all as described or had looked in pictures! To say I was disappointed is an understatement.
Hello Angela,
We appreciate the feedback you shared regarding the item that you got. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
I have been a JustFab member for over five years and every shopping experience with them is always a pleasure.
Hello Brandyce,
Thank you for your loyalty. We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
I ordered a pair of black sneakers that fit great and a pair of blue suede like loafers with a small heel that are wonderful as well.
Hello Dian,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Overall a great experience! Came faster than I expected, and I was truly satisfied with my purchase. :)
Hello Marcella,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Fats shipping. Great quality for the price. Comfortable to walk in. Size down
Hello Lexi,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
Hello Alexis,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Like fast shipping and thanks for hello fresh discounts i really appreciate it.
Hello Malika,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Justfab is a good online shop so far. The product is nice and have good quality. I recommend justfab products and the process they do for orders
Hello Gladys,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
I bought boots, love boots, wore one time, boots for dirty Tried to swipe boots off the color came off. Employee was rude An it doesn't say you can only make one return but that's what he
Hello Veronica,
It is with great regret that we received your feedback regarding your item. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia
I bought three pairs of boots, only one fit well. So I returned the 2 others ones but the return and refund takes too long.
Hello Danusa,
We appreciate the feedback you shared regarding our return time frame. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
Fast delivery and beautiful boots. Been looking for knee high boots for my chubby legs n finally got them
Hello Karen,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Hello Amy,
We appreciate the feedback you shared regarding the fit of our products. You deserve only the best service, our Member Services Team will reach out to you right away to help resolve any concerns you have.
Best,
Lia
All of my shoes were ordered to my general shoe sizes and 3 were too big.
Hello Jessica,
Thank you for taking the time to leave a review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
Both pairs arrived as expected. Both fit comfortably and will be ordering again
Hello Ora,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Hello Eva,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Read the reviews before purchasing. Others suggested get a 1/2 size larger. Best advice ever! Here I was thinking that I could no longer wear high heeled boots. The trick was to order the 1/2 size larger, which allows for more movement and comfort. I love both pair of the boots I purchased.
Hello Karen,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. Have a great day!
Best,
Renz
Justfab really help me with my order issue. My original order was never deliver. Justfab customer representative place the order and was easy process. I received my order with no problems in Just a few days.
Hello Paloma,
Happy to hear that your concern was taken care of! We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
Very much satisfied with everything. Efficiency, prompt delivery and friendly, courteous associate via phone.
Hello Leslie,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I didn't know I would have to pay for the shipping. This is fine but they should have told me. I picked it up from the Post Office and had to $20
Hello Miranda,
Thank you for your review. Our Member Services Team will contact you right away to address your concern about the shipping fee.
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Maria,
We appreciate the feedback you shared regarding your order. We’ll be sending you a private message right away, so we can get this resolved as soon as possible. Thanks!
Best,
Lia