On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I hate everything about JustFab & signing up is one of the biggest regrets of my life. I've wasted so much money on their garbage items because I forget to skip & then my debit card gets charged. Then I feel like I have to get something since I paid for it and it comes & falls apart and is just a waste but they make it neatly impossible to cancel. It's a viscious cycle
I have to return both pairs because the sizes were way off normal sizes. The pumps were more like a 9.5 woman size and the quality isn't great. I also have 15 credits with you and unfortunately cannot use them. I still had to pay money.
Hello Lisa,
Thank you for taking the time to leave a review and your feedback about our products and your credits are important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Wonderful I really loved my boots. Can't wait to wear them
Hello Markelle,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
The product hurt my feet and the width of the shoe damaged my toes.
Hello Rectelena,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Fit well and really nice pair of boots.very comfortable and I recommend to buy
Hello Haley,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I ordered a few pairs of both athletic shoes and boots. I normally wear an 8.5. All three pair were too big. The next two pair I ordered, I got in an 8 and both pair fit really odd. I don't think I will be ordering any more.
Hello Nicki,
Thank you for sharing your experience with the shoes that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Beautiful boots and super comfortable. I will surely continue shopping here. At a very good price
Hello Natalia,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
A whole lotta love I love the shoes. I love The way they fit, the way they look and how I feel Wearing them. I love The new arch design in the heels!? So smart. I love The quality of the fabrics and couldn't be happier. Thank you for always making me look and feel just fab
Hello Kara,
Amazing feedback! It was really a pleasure doing business with you! Thank you for choosing our items! We hope you will always have a great experience with us in the future!
Best,
Mary
The refund process and exchange process took so long. It seemed extremely disorganized. The service was great and once I got my clothes, I was happy!
Hello Diana,
Thank you for taking the time to leave a review and your feedback about our refund and exchange process is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Warm adorable shoes runs a bit small, the next size up works perfect w/thick socks
Hello Kerry,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product size. Our Member Services Team will reach out to you right away.
Best,
Allison
I ordered the Lynn Sherpa Ankle Fuzzie boots in Black Caviar in a size 10 and I got a size 8. Ended up gifting them to my mom because I couldn't understand any of the shipping instructions. But I have Autism, so maybe I'm just missing something.
Hello Skyler,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with the sizing of your boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
Wow this experience was amazing would do it all over again.love my purchase
Hello Cotly-Marie,
Thank you for sharing your great shopping experience.! It was really a pleasure doing business with you! Hope to hear more from you in the future!
Best,
Mary
Great prices! Everything that I have ordered, I have been pleased with.
Hello Jessica,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products! Have a great day!
Best,
Renz
From the time I purchased the boots, the shipping and delivery of the boots was less than a week. I loved the box the boots came in and the boots look better than the pictures. Very sleek and cute.
Hello Tamica,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and delivery service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad
Fast shipping, fit perfectly, beautiful colors and materials
Hello Krystal,
Thank you for trusting us to be your source for top-quality items and great services. We value your kind expressions of appreciation and are incredibly grateful for doing business with you.
Best,
Allison
I recently ordered but they did not let me use my 3credits I have? Plus I skipped November but they charged me 49.95 to my bank account anyway. I think I'm not getting treated fairly and I have been with just fab for years
Hello Janice,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Ordered my size and can't even get my foot into the boot
Hello Krystle,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Well pleased.
Professional customer services and done in a timely manner.
I bought two pair of boots the same size that I would always buy one Pair is too tight one pair is just right. This happens a lot.
Hello Vicki,
Thank you for sharing your experience with the item that you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The quality of the shoes is awesome I'm very happy with my new boots
Hello Daniela,
Thank you for taking the time to share your awesome review! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Kate,
Thank you for taking the time to leave a review. We are sad to know about that you are not pleased with our products and VIP program. We are also saddened to know that you are thinking of closing your account with us. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad