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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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Ngl the shows are cute I live them even my brother said he liked them so Ik there nice but I just hate I can't wear them to work they make my feet hurt standing for 8hrs
I like the boots the I get for my daughter she love it I'm very happy with the purchase I will do it again soon
Hello Zoraida,
We will always make products that serve the needs of you, your family, and your friends. Thank you for your great feedback. Have a great day!
Best,
Renz
I was totally unaware that I had to shop/purchase some thing monthly!
Hello Toni,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Came as seen in the picture. Lovely footwear with quality leather. I love it.
Hi Chidumebi,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina
Disappointed because this is the 2nd time I did not receive my order, the tracking says it was delivered but to another city and state. I think you should try another shipping company, this one is unreliable.
Hello Valonia,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm a justfab girl I love shopping here and I have more then 10 pairs of shoes and there are absolutely beautiful and good quality
Hi Samiha,
Thank you for your amazing feedback! We're glad that you love the items that you purchased. It was really a pleasure doing business with you. We hope you will always have a great experience with us in the future. Have a wonderful day!
Best,
Kim
The man who helped me with customer service was great but I'm not having a great experience with just fab.
Hello Lynette,
Thank you for sharing your experience online and with our Member Services Team. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Very satisfied with my order. Will be ordering again. Boots even arrived earlier than anticipated. Thank you Justfab for that.
Hello Princess,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Hello Tarri,
Thank you for the positive feedback about your shopping experience! It feels good that our members appreciate the effort that we put into making sure we provide the best products and services!
Best,
Allison
The footwear I have gotten from justfab so far has been comfortable and of great quality.
Hello Prisca,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services.
Best,
Mary
Llegan los productos muy rĂ¡pidos y es de alta calidad
Hola Rosailen,
¡Gracias por la gran crítica! ¡Estamos encantados de que haya disfrutado de nuestros productos! ¡Nos aseguraremos de crear continuamente productos que se adapten a las necesidades de nuestros valiosos miembros como usted! ¡Qué tengas un lindo día!
Mejor,
Renz
When I bought two pair of boots at Kohls last holiday, I had no idea I was committing to a monthly card to belong to Just Fab. One year later - I find I have all the points from the fee. I am not
Satisfied at all with how this transpired.
I used these points at Just Fab on product before I closed my account. I was very satisfied with the items However, I have not information on how to return some of the items for a different size or item.
I will continue to keep my account closed as I can't afford the monthly fee.
Hello Suzan,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our customer's needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
Amazing, comfortable. They arrived very early. I'm so excited to wear my boots
Hello Maria,
Thank you for choosing us! We appreciate your feedback. We hope that you'll enjoy your product as much as we enjoyed designing it for you and your needs.
Best,
Renz
The item was tight on me even though I sized up already
Hello Dyvona,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I have been shopping for years and now I am seeing shoes that have been offered by JustFab are being so in department stores for a lot more money
Hello Sharon,
Thank you for taking the time to share your awesome review! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Order was placed on November 9th saying it will be here by November the 17th today is November 22nd and still no order it keeps saying that it's in process and that is somewhere in Ohio oh how is just only one state away from where I live at so I don't know what the problem is but I'm very disappointed and just fab
Hello Annie,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The boots are one step above being plastic! They look and feel cheap. Definitely not worth the investment.
Hello Susan,
Thank you for sharing your experience with the boots that you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I am enjoying the boots that I purchased. I have purchased several already and have not been disappointed.
Hello Diane,
Thank you for the great feedback on your purchase! It has been a pleasure doing business with you! Hope you will always have a wonderful shopping experience at JustFab!
Best,
Allison
Exchanges are incorrect and returns take forever for reimbursement.
Hello Sherri,
Thank you for your review. Our Member Services Team will contact you right away to address your concerns about the exchanges.
Best,
Renz
The boots was very nice and looked beautiful my church family wanted to know where I got them from
Hello Cheryl,
JustFab, would like to thank you for patronizing our items and thank you for the opportunity to serve you. Truly, it is our pleasure. Hope to hear more from you in the future!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Ashanti,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz