On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I love all of my shoes/ boots from here. I've never had any major issues with the merchandise here and if I've had to return anything, it's an easy process.
Whenever I'm in need of shoes and await the time for shipment - JustFab is my first option! I'm always satisfied and tell others go to Just Fab…
Hi JaMez,
Thank you so much for your awesome feedback! We truly appreciate reviews like these that make us want to improve our products and services even more! We hope you will always have a great experience with us in the future! Have a great day!
Best,
Kim
The ankle boots I order are like a size too big. I ordered 7.5 wide and it's like the shoe is 8.5. I can wear 8s but not this shoe you sent
Hello LouAnn,
Thank you for sharing your experience with the size of the shoes you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I've been a customer of just fab over the years and I've been growing more dissatisfied. I canceled my membership but sometimes reactivate to make a purchase. The variety of style isn't what it used to be and the quality of items seems to have lessened as well. Mostly disappointed with the lack of variety.
Hello Samantha,
Thank you for taking the time to leave a review. We are very sad to hear that you are not pleased with our selection. We value you as a member and want to make things right! Our Member Services team will be contacting you right away to help you further.
Best,
Chad
I love these shoes! They are so cute. My toes are crowded and that makes them uncomfortable.
Hello Susannah,
Thank you for taking the time to leave a review and your feedback is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Expensive…shoes are overpriced and low quality. No reminder to skip month.
Hello Rosita,
We appreciate the feedback you shared regarding our products. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
I appreciate the credit for you products I love the boots I ordered from your company
Hello Tammy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
I got 3 pairs for $50 and they all were true to size and fit great I'll definitely be buying again
Hello Carrie,
Thank you for leaving a review. We always strive to provide the highest quality at the most reasonable price. Have a great day!
Best,
Renz
I was never impressed with the selection of shoes and the sizing seemed off
Hello Theresa,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
The dress and the boots was way too big the boots was really baggy at the top and falling off my legs
Hello Jessica,
We appreciate the feedback you shared regarding the item that you got. Our Member Services Team will get in touch with you immediately for further help.
Best,
Lia
Great experience love my shoes fit perfectly. Fast delivery, updates made the experience more than we expected
Hello Celetha,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
Not comfortable or as described. I want a refund. I can't even wear these shoes
Hello Brittney,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Quality shoes at reasonable prices. I am very satisfied with my purchase, it came in good time.
Hi Rabiatu,
Thank you so much for your awesome feedback! We are very happy that you have had a wonderful shopping experience with us. Have a great day!
Best,
Kim
I have been with Jus Fab for years and I am going to cancel because it went from 39.99 to 49.99 and the product is not worth 50.
Hello Trialica,
Thank you for taking the time to provide us with your thoughts on the VIP Membership. We are continuously striving to satisfy our member’s needs as much as possible. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love my VIP status, I've never been disappointed with items received from JUSTFAB; as a matter of fact EVERYTHING I receive I LOVE!
Hello Teresa,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
I never received my purchase. The tracking status from NOV 4 says awaiting carrier status
I was really looking forward to my boots
Hello Gesmen,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
Shipped sooner than I expected, awesome quality and very stylish!
Hello Liana,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your boots! We always strive to provide our valued members with the best styles and quality. Come back and check us out soon. Have a great day!
Best regards,
Chad
Both pair of boots are just what I wanted. They fit perfectly.
Hello Jacqueline,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I still have not received my order. Was supposed to be here yesterday.
Hello Brittany,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
My purchase and experience was great. The items were as described
Hello Francesca,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Shoes Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Laura,
Thank you for such a wonderful review! We always strive to set a standard with the quality and fit of our products and we are glad to know that you like them!
Best,
Tina