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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I want my boots or refund I emailed you about address was wrong and I never received a reply or my order
Good experience with company just quality of product is going down hill
Hello Danyel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Website made it easy to find stuff, in addition to I love my boots.
Hello Shannon,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the most seamless shopping experience possible. Have a great day!
Best,
Renz
The boots arrived and I wore them to work (I am a teacher who is on their feet all day) - I have owned these boots for a little over a month and already there are parts of the boots that are demonstrating less than stellar results.
Hello Kristin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Both pairs of boots really fit well and look fabulous
Hello Halima,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
My order never came after a month of waiting. I had called customer service and they told me to continue to wait because it's measured by business days. I advised the proper time has been allowed and was just told to wait
Hello Darricka,
Thank you for sharing your experience with the order you made online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
My order was marked as undeliverable. The company is still yet to reach out to me and notify me of the next steps to take. My order just says just says return started. Well I dont want to return the shoes I never even received I would like you to send me my order! It is very frustrating.
Hello Maggie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your shoes. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I Love my Boots! They fit great! They were delivered on time! And they cute as Hell!
Hello Miss,
We are glad that you are satisfied with the items you purchased. Rest assured that we will continue providing unique and new styles for members like you. We hope you will always have a fabulous experience with us in the future!
Best,
Allison
Love the way they look the color is wonderful. They are a little wide on my foot, but otherwise look great on.
Hello Millie,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know that you are not pleased with our boots. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad
I ordered 3 different pairs of adult boots. Fit perfect. 1 pair of kids boots. True to size.
Hello Devonna,
Thank you so much for sharing your feedback regarding your purchase. We always strive to provide our members with the best products. Have a wonderful day!
Best,
Allison
Hola Eimy,
Gracias por los excelentes comentarios sobre su experiencia de compra. ¡Lo apreciamos sinceramente y siempre nos alegra saber que nuestros miembros están contentos! ¡Qué tengas un lindo día!
Mejor,
Allison
I never received my order, when I called to check where it was I was told it was never shipped out and all they could offer me is the money back because my items were out of stock.
Hello Sanger,
Thank you for providing feedback about your experience with the delivery of your purchase! We always welcome the opportunity to improve our services. Our Member Services Team will get in touch with you right away.
Best,
Allison
Horrible bc nothing it's a good size everything run small!
Hello Valeria,
All feedback is important to us, so we appreciate the time you took to tell us about your experience with the product size. Our Member Services Team will contact you right away.
Best,
Allison
I thought the boots would look nice but I don't like the color and maybe a different color would look better. It's good quality though.
Hello Tatiana,
Thank you for sharing your experience with the items you got from us. Your feedback will help us what we can do better. Our Member Services Team will get in touch with you right away.
Best,
Allison
Order arrived quickly and all shoes where as described. Would still like to see more shoes with med. To low heels.
Hello Clennie,
Thank you for sharing your experience with the products we have online. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
Always find what I'm looking for. Reasonable prices...good deals and great sales.
Hello Mary,
Thank you for taking the time to share your awesome shopping experience with others! We’re glad you’re enjoying your purchase! We always strive to provide our valued members with the best quality and affordable products. Come back and check us out soon. Have a fabulous day!
Best regards,
Chad
Returned boots for exchange and the boots still have not been sent to me
Hello Lorlee,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your exchange order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I ordered 4 pairs of boots and booties all in size 8. The very cool short boots with Sherpa lining and trim had NO ZIPPER but did not say that in the description. So I can't get them on. I tried to give them away to 2 different friends, but neither one could get them on. So I guess I'll throw them away. The beautiful over-the-knee blue boots had a funny shape that makes the heel stick out - very noticeable in profile and the shoe part was way too big. The other two pair were "satisfactory" but not great. The reason I bought these boots was to use up a credit because 3 times this year I did not get the monthly email to buy or skip and was charged. This was not too ethical. And yes, I will probably cancel my VIP membership. This is a big disapointment.
Hello Susan,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the products you got from us and the membership. Our Member Services Team will reach out to you right away.
Best,
Allison
JustFab is the absolute worse company to purchase from. Purchase a pair of shoes and received used shoes. Call them and informed them of the issue even sent pictures the same exact day. One agent apologized for it happening but transfer to a suppose to be supervisor who lied to me made a note on my account that she was giving me 50% off my purchase but told me over the phone that she was giving a complimentary credit that would apply to my account for the mishaps. Called in a week later just for the agent to not resolve the issue but to only keep stating what the agent made a note on my account saying. Never ordering from them again..
Hello Whitney,
Thank you for sharing your experience with our Member Services Team and the item you purchased. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
I'm impressed with the wide variety of styles offered on this site. I ordered 2 pairs & was pleasantly surprised that they fit perfectly, and was exactly what I wanted. I like that you have the option to save on future purchases even if I skip month to month. Customer service are also easy to work with when skipping months.
Hello Rose,
Thank you for the great feedback! It feels good that our members appreciate the effort that we put into making sure we provide unique styles and the best quality products and services!
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Sarah,
Thank you for taking the time to leave a review. We appreciate you bringing this to our attention and we are sad to know about the negative experience you had with your order. We value you as a member and want to make things right! Our Member Services team will email you right away.
Best,
Chad