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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have bought shoes before and I like them all,
It doesn't take long to get them
Very stylish. Oki
Hello Maricruz,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I pay for credits every month, but I can't use them for items less than the credit amount? Make it make sense.
Hello Cydnee,
It is with great regret that we received your feedback regarding member credit usage. Our Member Services Team will contact you right away for further assistance.
Best,
Lia
It was great! Ordered the boots, they got them pretty quickly. The girls love their choices. The girls say they fit well and look very nice!
Hello Peggy,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Satisfaction guaranteed, every time! My orders have been filled quickly and efficiently. If there is ever something wrong with an order, the store will correct the error immediately, and are nice about it also. Love them!
My orders came fast and I got a good discount from the vip pass
Hello Amannie,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Sent me the wrong shoes then didn't have my shoes in stock anymore. Tried to make me pay to ship back the wrong shoes to get my refund! Wtf
Hi Samantha,
We truly apologize for your experience! Your feedback about the purchase is important, and we would like to make things right. One of our Member Services team will get in touch with you right away.
Best,
Tina
I was very impressed with the style and fit. The look and quality are more than I expected.
Hello Cassandra,
We're happy to hear that you like the product you bought. Rest assured that we will continue providing unique and new styles for members like you. We sincerely hope that all of your future transactions with us will be wonderful.
Best,
Lia
I always find it difficult finding tall boots for work that fit over my calves. These boots fit perfectly and I have gotten so many compliments on them.
Hello April,
Thank you for the nice words that you said about our products. Rest assured that we will continue providing unique and new styles for members like you. Have a great day!
Best,
Lia
I ordered two pairs of boots and one pair of slippers that totaled to 55$. All great material and comfortable. They also arrived within a week of ordering which is a plus!
Hello Alexxus,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Hi Lian,
We appreciate your feedback, on your shopping experience. We will be emailing you right away for assistance.
Best,
Tina
I've been with JustFab for years and love their prices, the variety of shoes they have and the VIP membership. Always satisfied with every purchase I have made.
Hello Nina,
Such a fantastic review! Thank you so much for the overall favorable comments! Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
Horrible I will never use again and will tell everyone I know not to shop with y'all.
Hello Carrie,
Thank you for sharing your experience with our products and the charges you had on your account. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
The delivery person first stated it was delivered. Then later notated that it had been returned due to an incomplete address which is not true.
Hello Yolanda,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have the VIP plan so the clothes I got were pretty accesible. Besides that I love the quality of the clothes, their designs and everything, so yeah. Whenever I need to buy something JustFab it's my favorite.
Hello Yessica,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
My problem was solved with efficiency and friendliness.
Hello Molly,
Thank you for writing a review. We are happy to know that you are satisfied with the services we provided. Have a great day!
Best,
Renz
I had a good experience. Delivery was fast and easy. My boots was exactly like the picture
Hello Palleh,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
They looked just like the picture fit perfectly the leopard print is super cute perfect for a light snow fall..
Hello Senequee,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
I got the best price because was my first purchase
I love the boots, really fit within everything. The are confortable too.
I really recommend!
Hello Yamisela,
We are glad you are enjoying our products! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality at a very affordable price just for you! We appreciate the time you spent sharing your experience!
Best,
Zeth
I bought two pairs of boots. One was the correct size (7.5) and the other, which I had ordered a 7.5, fit more like a 9.5
Hello Emma,
Thank you for sharing your experience with the size of the boots you ordered. We value your opinion, and we would like to make things right. Our Member Services Team will email you shortly to assist you.
Best,
Mary
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Dawn,
Thank you so much for your feedback! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth