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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I have a monthly credit because I did not purchase or skip a month. The following month when I selected the boots I wanted, it did not apply my credit during check out so I had to pay full price. I wasn't in a position to call or inquire about this issue at the time but hope it's corrected soon.
Hello April,
Thank you for taking the time to leave a review. Your feedback about credit usage is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
I absolutely love my new boots! They are comfortable but also very fashionable!
Hello Katlin,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
Items are as described but sizes are not always consistent. Sometimes the style of pant in a size fits but a different pant the same size will be tight. Makes it a little challenging to know what to order.
Hello Sara,
Thanks for sending your review! Your feedback about our product sizing is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you further.
Best,
Zeth
App very easy to use.
Product very good quality, look awesome and very comfortable.
Hello Jorge,
We're glad you enjoy our unique styles! We are also happy your items are a perfect fit! We promise to continue manufacturing more beautiful products with good quality just for you! Thank you for sharing your wonderful experience with us!
Best,
Zeth
Simple shopping experience but when I received my boots, I was highly disappointed. The boots were huge and did not fit your feet. It was like the boot was made for bigger girls. I would not recommend this boot for smaller to average women
Hello Briannah,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I couldn't believe that I got a beautiful matching cable sweater and pants, plus a pair of combat boots for only &50.00! Am I going to keep shopping there? You bet I am!
Hello LuChristy,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
My boots were very pretty just what I was looking for
Hello Octavia,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Order was sent out on time color was right it arrived on time
Hello Rogernette,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
Very, Very cute and I get a lot of compliments on them. They are a little hard to get on with no zipper etc.
Hello Linda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have always had a wonderful experience with just fine I have been ordering shoes sandals for years from you guys I don't think I've been in a shoe store since I came across y'all and I am so thankful
Hello Diane,
Glad to know that you like the styles! We always want to create unique designs for our valued members like you! Have a great day!
Best,
Renz
All boots fit perfectly and there super nice delivery was very fast
Hello Nidia,
It's wonderful to read your comments regarding the products we have online. Knowing that you are pleased with the items we offer to our members makes us happy. I hope you have a pleasant day.
Best,
Lia
I really like the quality of the products I've received. My only complaint is that it's easy to miss the customization emails. I would love if I could receive a text when the customization window is open.
Hello Jessica,
Thanks for sending your review! Your feedback about customization emails is important, and we would like to address this as quickly as possible. Our Member Services team will email you right away to assist you with your membership concerns.
Best,
Zeth
These shoes are amazing. So comfy and fit perfect. Ordered them on a Saturday and didn't receive them for almost 2 weeks tho
Hello Brandi,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
JustFab is fun to shop and makes the shopping, buying and delivery experience easy and rewarding.
Hello Cheryl,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz
1 pair of shoes rub on my little toe and the other is too big, even if I put an insole in it. I'll be exchanging the big shoes for 1 or 2 sizes smaller.
Hello Paula,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I've been buying sexy & stylish shoes and boots from justfab since 2018 as a VIP member & I CANT SAY ENOUGH ABOUT THEM! It is always an easy and convenient shopping experience and their customer service reps are always happy to go the extra mile to leave every customer feeling satisfied. I have only ever had ONE PAIR of shoes fit incorrectly upon arrival. Their shoes are normally quite close to true size, however, on this single occasion a pair was sent that were too big. The customer care team sent me a return label instantly and I was credited for the pair ASAP.
Just for reference, off the top of my head, I have at least 3 pairs of thigh high boots with varying size heels, 2 pairs of combat boots, 3 or 4 pairs of knee high boots in varying heights and styles/colors, I have 3 pairs of platform sneakers, probably 4 pairs of pumps & as many pairs of heeled sandals...all from.Justfab because they are...Just FABULOUS! And I am a lifetime customer!
Hello Rosanna,
Such a fantastic review! Thank you so much for the overall favorable comments! Enjoy yourself when shopping in JustFab! Have a pleasant day!
Best,
Lia
They messed up my address so my package got sent back to them. When I told them they made a mistake and that I needed my package before I went back to college, they said that they could not do expedited shipping to get my package back faster because I had not paid for it. Horrible customer service and didn't even try to fix their mistake.
Hello Em,
Thank you for taking the time to leave a review. Your feedback about the shipping process is important to us. Our Member Services team will email you right away to assist you.
Best,
Clark
Fast ship and super cute combat style boots... love everything about them but the color... I wanted them in black but they didn't have my size so, because the price was too good to pass up, I got the cream colored ones...
Hello Sandra,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I don't want anymore money taken out my account The shoes was to small and I wear that size but they felt way to small. I want to ship the shoes bac
Hello Yashranda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Robin,
Thank you for writing a review! We value your feedback on the charges and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz