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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I love the apparel options and skip policy. It is super convenience shopping.
They are wicked cute boots. I love them. I had some trouble getting them over my calf muscles but it's okay.
Hello Amanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
The boots were damaged and to bug. I want a refund and to cancel subscription before charged again please
Hello Melissa,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I bought some boots as a wide calf and the calf is just way too wide. I went to return them, got my label but I couldn't get it sent in time and needed to redo my label. I am still in the 60 days but now it shows final sale and I can't return them.
Hello Shelly,
Thank you for your feedback. Our Member Services Team will contact you right away to address your return concern.
Best,
Renz
They never shipped my items. They don't even know where my items are at. And I had to throw a fit to get my money refunded…
Hello Jeri,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Good love everything about y'all I will tell my friends and family about y'all
Hello Denita,
Thank you very much for spreading the good news about JustFab! We really work hard to provide the best service and products that we can. This is such a great inspiration for us!
Best,
Renz
They send me someone else's and never sent mines I called them and they basically did 0 still almost December never got my stuff but they took my money FRAUD I have been every chance I get spraying them on any site I can horrible first buy never will get my funds again also I'm a Hurricane survivor I needed my clothes
Hello Zakiyyah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love it I always get what I want it's my favorite online store
Hello Yeidys,
Thank you so much for sharing your great experience with us! Our goal is 100% customer satisfaction, and it sounds like we achieved that goal with you. We want every experience to be “five stars”! Have a great day!
Best,
Renz
Hello Korn,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I'm very disappointed with my purchase I bought two pairs of boots and they are not what the picture and description said at all they are too big they're not true to size don't think I will shop here again.
Hello Ashley,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Nice quality, fast delivery. The only thing is, I ordered the smallest size of it but still it feels a little loose to me. But I guess that's just me and my abnormal-sized feet.
Hello Jimin,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Hello Edna,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
My boots!
Run little tight bought 9 1/2
Exchange for size 10 great fit.
Hello Verneila,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase and that everything fits well. Have a great day!
Best,
Renz
The Gisselle Sling Back is comfortable and cute for walking around all day with middle schoolers. The Marylin in Olive Night inspires me to actually say, "Yes" to those casual After Five events I usually pass on after a long week. They elevate a jeans and sweater outfit with comfort and style.
Hello Robin,
Thanks for the great review! We are delighted that you enjoyed our products! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I was super pleased with my first experience with JustFab. The online ordering process was very easy. The prices were definitely affordable and I LOVE my boots! Delivery was very fast and my product was in mint condition. I'm definitely a fan and will be purchasing again!
Hello Corrie,
We are happy to know that you had a great shopping experience with us! We always make sure to make beautiful and quality items at a very affordable price just for you! Have a great day!
Best,
Renz
Got here fast, item is made very well. They are really really cute.
Hello Starla,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I have never ever waited this long for my order to arrive. It has been sitting in Greenwood IN for over a week.
Hello Amanda,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
My order arrived quickly and was everything I hoped for. Thank you so much for the amazing service!
Hello Victoria,
Thank you for shopping with us. We will do our best to always meet your service expectations. We hope you will always have a great experience with us. Have an awesome one!
Best,
Lia
I got charged twice because I didn't get reminder emails with the option of canceling the month.
Very frustrating and pathetic way to do business. I was getting them regularly and then they just stopped arriving. My email has not changed since I joined.
Hello Jean,
Thank you for your review. Our Member Services Team will contact you right away to address your email reminder concern.
Best,
Renz
Really satisfied with my purchase. Website was glitching, I was trying to pay and it was giving me a hard time. But was able to complete my order. The order came very fast and was well packaged. I was grateful for that because I keep my items stored in their boxes. Previous orders would come and part of the time the boxes were smashed or damaged. But not this time. They were prefect.
Hello Rhonda,
We are glad you are enjoying our products! We're sorry to hear that you had trouble using our website while checking out. Our Member Services team will contact you right away for further assistance.
Best,
Zeth
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello January,
We are delighted to hear that you had a great shopping experience with us! We always make sure to give you the seamless shopping experience possible. Have a great day!
Best,
Renz