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From the business
Millions of members worldwide are given the celebrity treatment every month as they receive a new and personalized selection of shoes, handbags, jewelry and apparel. Members have exclusive access to fashion tips and content, inspirational looks to shop complete outfits, and the team of JustFab fashion consultants for expert advice.
JustFab Reviews Summary
JustFab's reputation is mixed, reflecting a blend of positive experiences and notable concerns. Customers frequently commend the stylish and affordable product offerings, particularly the quality of shoes, with many expressing satisfaction with their purchases and the ease of the ordering process. However, significant issues arise regarding customer service, including delays in shipping, difficulties with returns, and inconsistent product sizing. Some customers report feeling frustrated with unresponsive support and unexpected charges. Overall, while JustFab attracts loyal fans for its fashion items, it faces challenges in maintaining consistent service quality and addressing customer complaints effectively.
This summary is generated by AI, based on text from customer reviews
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I am pleased with the service shipping and product.the monthly fee is way too much and that is what is a downside
Hello Tanya,
Thank you for taking the time to leave a review and your feedback about the monthly fee is important to us. We strive to provide excellent member service, so our Member Services Team will be contacting you right away.
Best,
Chad
Barely anything to choose from. The coat I did choose - size Large, I wear a Med- more a Small size. The boots are not as described, scuff super easy. Very unhappy
Hello Krista,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
Just Fab has gone downhill. They rarely have trendy, functional styles and if they do they are always immediately sold out of those styles. Most of the shoes are ugly or with heels way too high for the average wearer to use.
Hello Sarah,
Thank you for taking the time to write a review! We'd be delighted to help you further with your concern about the product's availability. Our Member Services Team will get in touch with you right away.
Best,
Renz
I had expected a higher quality product from just fab. I purchased 3 pairs of boots and 1 hand bag since joining. There has been manufacturing defects with everything. From zippers that are sewn in crooked and hard to zip and unzip. To the opening in a pair of boots that are not of the same size from one foot to the other. I'll be canceling my subscription. The quality of this merchandise is that of a discount store. Not what I expected.
Hello Mickey,
Thank you for writing a review! We value your feedback on the quality of the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I have been asked to review my experience 3 times now and still have not received my package. When I click the tracking link it also does not even provide me any location as to where my package is!
Hello Leah,
Thank you for your honest feedback! We're sorry to hear that you haven't gotten your order yet. Our Member Services Team will get in touch with you right away.
Best,
Renz
I'm 9 1/2 always! The boots that I purchased and loved do not fit me! They are to big on show size.
Hello Fernanda,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Unable to pay when the the final price was 6 bucks ( I got 1 credit and vip and other discounts)
Totally a SCAM
Hello Weiliang,
We sincerely apologize if you are not happy with your shopping experience. Our Member Services Team will get in touch with you right away. Thanks!
Best,
Renz
I love my shoe. So warm and comfortable and I'm happy I made the decision to shop on here.
Hello Shamica,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered my normal show size in a couple pairs of boots and they are all way too big, sizing is definitely off
Hello Rachel,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Excelente calidad en cuanto al material, son cómodas, muy buena compra me encantaron. La suela es cómoda y son bastantes livianas
Hola Wendy,
¡Impresionante! ¡Estamos felices de que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de que ofrecemos los mejores productos! ¡Qué tengas un lindo día!
Mejor,
Renz
Lo que he comprado y recibido me gustas tienen vestidos y zapatos hermosos
Hola Maria,
¡Impresionante! ¡Estamos felices de que nuestros miembros aprecien el esfuerzo que hacemos para asegurarnos de que ofrecemos los mejores productos! ¡Qué tengas un lindo día!
Mejor,
Renz
I absolutely adore the shoes. Great fit, comfortable, got them at an amazing price. Litterly caught them on sale for 12$. Only problem I had was shipping. Paid for 2 days shipping and the delivery day got moved back twice. They made sure to tell me right away it wasn't a secret. Just wish they would have come in the 2 days like I paid for
Hello Ameri,
Thank you for your review. Our Member Services Team will contact you right away to address your delivery concern.
Best,
Renz
Hello Sandra,
Thanks for the great review! We are delighted that you enjoyed our products and services! We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
I love my boots, they are so beautiful and I got a lot of compliments on them. Unfortunately the heel broke after only 2 wears (very normal, office wear, nothing crazy and I'm a small-medium sized person (130lb) so that's not why they broke. Disappointed as I wanted to get more wear out of them over Christmas.
Hello Lucy,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
Very pleased with the purchase and shipping came in a great deal of time
Hello Brooke,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I ordered the boots for an event. They were exactly what I expected, but I didn't want to go through the hassle of returning them, so I decided to keep them.
Hello Veal,
Thank you for writing a review! We value your feedback on the product you received and would like to address your concern. Our Member Services Team will get in touch with you right away.
Best,
Renz
I love all my items I've purchased from justfab they're very comfortable and fit great absolutely a satisfied customer...
Hello Tameka,
Thank you for leaving a review. We are happy to know that you are satisfied with your purchase. We will make sure to continuously create products that suit the needs of our valued members like you! Have a great day!
Best,
Renz
Ordered two backpacks and a pair of slippers. Nice delivery time. Happy with all three as of now. Haven't used the backpacks yet as they are going on our backs for a plane trip.
Hello Trudy,
Awesome! We're happy that our members appreciate the effort that we put into making sure we provide the best products and services! Have a great day!
Best,
Renz
I have truly enjoyed the services I have received by justfab.
Hello Tenisia,
Thank you for your review. For further assistance, our Member Services Team will get in touch with you right away.
Best,
Renz
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Rhonda,
On behalf of us at JustFab, we would like to thank you for sharing this awesome review of our products and service! We are thrilled that you enjoyed your shopping experience with us. We will be sharing your feedback with our team. Have a fabulous day!
Best regards,
Chad